We had a fantastic stay at this hotel. When we arrived, the luggage was quickly taken out of the taxi, and we were told we could find it in our room. At the reception, we were greeted with Cava and ice water, and we received good information about the hotel's various restaurants. The rooms are very nice, with nice furniture, large bathrooms with shower and bathtub. We hardly left the hotel area during the seven days we were there. Much of the reason for this was the excellent service and food the hotel had to offer. There are plenty of sun loungers for everyone, and they serve both food and drinks along the poolside. All in all, this was a great stay with very pleasant staff. 5 stars.

This newly refurbished hotel is an absolute gem, we had a fantastic time here for 4 nights in March. We stayed in an Ocean view suite (3 of us) and it was fabulous, with an amazing view and huge balcony. By staying in this suite we were entitled to eat breakfast in La Caleta lounge- what a treat! A VIP area by the pool with waiter service and all food made to order- what a refreshing change to have a tranquil breakfast away from the usual hotel buffets (although the buffet at Tivoli really did look great too). We were also entitled to using the adults only pool (for 16 years ), a brand new area with 3 small pools and plenty of sun loungers. We dined out in the evenings, it's around 15 minute walk along the promenade path to La Caleta or Costa Adeje, both with lots of restaurants to choose from if you fancy a change from the hotel. Not that you do need to leave the hotel really as the gorgeous cocktail bar at the hotel has fabulous comfy hanging chairs and bean bags with quality music entertainers in the evening- nothing tacky or loud here. The food during the day is also fabulous with Guilty, the poolside bar having a great vibe and tasty food including Poke bowls and sushi alongside burgers and nachos. Then there's the brand new spa where my teenage daughter and I had superb facials and spent a lovely peaceful time enjoying the hydrotherapy pools. The staff throughout were so friendly and helpful- we will definitely be back!

Beautiful hotel. Great for families. We highly recommend the breakfast. All the staff was outstanding and made us feel welcome. Looking forward to coming back.

Staff were really friendly and attentive. Breakfast was amazing. Room was clean and updated. Great location for the beach and walks to the town and local restaurants. We look forward to coming back again

Honestly, we loved our stay. Such a beautiful property and all brand new. If you are a couple looking to party a little, not your type of place, but if you are looking to completely relax then this is it! You are also very short walk to a bunch of nice restaurants and the breakfast at the hotel was great. Pool I guess could’ve been warmer in the colder days but what can you do. We went for my girlfriend’s birthday and they really tried to take care of us. However, after 5 days we found we were ready for our next destination. Thank you TIVOLI!

What a lovely hotel, grounds, facilities & staff - we will be back 😀

Excellent location, great food and facilities, service was fantastic

The hotel was beautiful. Spotlessly clean, excellent staff at all levels from reception to housemaids to servers in the bars and restaurant. Superb breakfast. Lovely pool areas, no problems with beds,towels etc. A fabulous stay, thank you

Beautiful hotel… wonderful staff. Rooms are stunning & bed was like a cloud! Food at the Yakuza restaurant was amazing! Pool areas and beach club is super smart and pool was a perfect temperature … we were sad to only have 24hours in this fabulous hotel & hope to come back soon! Photos do not do this place justice!

Amazing holiday

Good location. The hotel has rebranded, updated and much improved bedrooms and bathrooms. Great new restaurants have been added, existing pools are much improved and new pools for exclusive use added. A new concept has been initiated and this includes the new addition of extensive sound systems about the pool and restaurants. We reported concern at the volume of sound, music and singing; at some locations it was possible to hear competing music from more than one source. This issue was raised by guests and we are encouraged the General Manager has taken on board the need for guests to have access to quiet zones. The staff are excellent and very helpful and attentive. Many have been at the hotel for years.

The Sheraton is a quality hotel which we have now visited 4 times and wouldn’t hesitate to recommend. It is a shame that the Japanese restaurant is no longer operating.

The property still looks very impressive from the outside, but a little tired inside. We have stayed at the hotel on 5 or 6 occasions and feel that it needs refurbishing now. Very helpful staff, as always.

The property still looks very impressive from the outside, but a little tired inside. We have stayed at the hotel on 5 or 6 occasions and feel that it needs refurbishing now. Very helpful staff, as always.

Brilliant staff and a fantastic first stay at this hotel Will be back soon now we have discovered it

Great location, excellent staff.

Great location, excellent staff.

Hotel a bit tired.could do with updating

Great Location, in hotel dining a bit limited

Excellent hotel in a perfect location.

Absolutely fabulous hotel, the location is stunning. The room was beautiful. The staff are so friendly. Everything was perfect

Absolutely fabulous hotel, the location is stunning. The room was beautiful. The staff are so friendly. Everything was perfect

Great location

A little tired with no evening turn down. The pool sun loungers were not very comfortable. Japanese restaurant was very good and the concierges and desk staff were good. Staff at poolside bar were efficient.

A little tired with no evening turn down. The pool sun loungers were not very comfortable. Japanese restaurant was very good and the concierges and desk staff were good. Staff at poolside bar were efficient.

Everything from arrival to departure was just perfect especially care  received from hotel staff.

The management and staff are excellent and care about their guests

The management and staff are excellent and care about their guests

I will never ever go back to the Sheraton, I fly 18 hours all the way to Tenerife and I received a room with very bad air conditioning, I talk to the reseption staff and he said that we don’t have a technician right now, better to come back early morning!! He didn’t even offer me to change the room! It takes more than 24 hours to decide to change our room.

I will never ever go back to the Sheraton, I fly 18 hours all the way to Tenerife and I received a room with very bad air conditioning, I talk to the reseption staff and he said that we don’t have a technician right now, better to come back early morning!!He didn’t even offer me to change the room!It takes more than 24 hours to decide to change our room.

We stayed for 5 nights and had a great time. Hotel was well kept, had good covid measures and in a great location. Rooms are a large size, comfy bed and excellent air con. The location is great with lots of restaurants, shops and bars in easy walking distance. Service was a bit slow in parts but that was the case all over Tenerife and seemingly due to the impact of covid causing under staffing but overall a great hotel