I was disappointed in the property. They did allow us to park our car in the morning then we checked into our room an hour early. The hotel is very dated and a bit off kilter. The floors slop, room doors are all over the place. We entered our room on a warm Fall day to find the heat going full blast. We tried to turn it off and turn on the AC. Nothing worked. We called maintenance and they couldn’t figure anything out so they unplugged everything and brought in a mobile AC machine the size of a large suitcase. It had to have a large tube go out the window so we used all our towels to cover the opening so bugs wouldn’t get in. A few hours later we returned and the room temp was good. My daughter wanted to take a shower and within a minute, the bathtub was not draining and the water was up around her ankles. Again we called maintenance and the same man came and repeatedly plunged the tub and finally had to put chemicals down to clear the clog. He came back an hour later and ran the water and said we were good. Add to that, an empty conditioner container and no cleaning service the three nights we stayed. I was disappointed as the hotel had good ratings and I was paying over 400 a night. I expect better! Was this room not used previously that the cleaning service didn’t know the bathtub didn’t drain? Why didn’t anyone try to fix the AC/heat issue while we were out of the room.

We really liked our stay. Don’t really need to use the room much though but the layout worked really well for us. We were lucky enough to stay on the top floor and enjoyed our view. Wish the parkade was a bit taller and that we didn’t have to check in at Irwin’s first.

Our last night in Banff after 10 days of camping, nice an d comfortable

Great hotel, the front desk staff were super friendly and accomadating

Nice place. Would stay again.

In a great location. Room was comfortable and large. Great soaking bathtub! Parking was underground with no elevator. Had to use stairs to main floor then use elevator. Pet friendly 🐕

This is a tired old Motel that has no right to be charging $500 a night. No coat-hangers!!! No cupboard space.

It was what I was expecting and hoping for.

Basic accommodation but lacking in storage space for clothes (hanging and drawers).

If you are expecting two bedrooms, as the listing states you will instead be faced with ONE bedroom and another bed in the sitting area of the hotel room as soon as you walk in. In addition, said sitting area has no A/C nor any screens on the one narrow window so there is no way to get any air in this room. Probably because of this the room smells moldy. When we asked the front desk (of the neighboring hotel as this hotel does not have a front desk) they tried to remedy the situation but there were no screens that they had that would fit the window so they gave us the fan that was behind the front desk! They tried to help in any way they could but there were things that could not be solved. The condition of the room and what meager furnishing it had, the lack of any dresser or table in the bedroom that had a door, no closets at all anywhere. We did ask for luggage racks so we would not have to place our luggage on the floor and the helpful front desk next door brought them over. The entire hotel room did not feel clean and the bathroom sink was dirty. This hotel needs to be shut down and renovated before operating any longer!!!

It is close to the Banff town.

Good hotels at Banff

Great

It was good. Location was very good. Staff was very welcoming. Would have been better if the rooms had a closet. Nice and clean washrooms. Very comfortable beds.

Overall clean but old. Definitely needs upgrades. Beds were comfortable. Close walking distance to restaurants. Horrible parking. Don’t recommend for any large suv or pickups.

My wife and I both woke up with bites all over our body, stay away from this hotel.

Poor customer service. Zero cleaning service

Good place to stay in beautiful Banff.

It's very cold at night even in summer, so I tried to heat it, but it's out of order. The response was, "Only you say you're cold." I beat the cold by changing my room to a small room with a heater. The hotel changed the room from a twin room to a single room, but it was still about $400 per night. I was surprised at the cold reception.

Quick check in and close to downtown

Old and outdated, it was a lot of money for something with misleading pictures

A/C way loud than normal, need to shut it off to sleep

The hotel is pretty good. Very good location, the inly issue was the air conditioning wasn’t working well.

Excellent stay

We had stayed here previously two years ago and decided to stay here again. This hotel is walking distance to downtown and provides free parking for guests. We also received 2 bus passes to use during our stay. The room was clean, and the bed was very comfortable. Should we decide to be in the Banff area again, we will stay here again.

Very convenient location just a 5min walk from shops & restaurants. Lots of parking available. We had no complaints.

Pros: - the room appeared clean - walking distance to Banff restaurants, bars, shopping - on-site free parking - very friendly staff - room was serviced daily (basic refresh) Cons: - major wear and tear, outdated - could hear every footstep and toilet flush from the room above us - the window A/C unit was so loud when it was turning off and on all night that I had to sleep with ear plugs - VERY expensive based on the quality of the room and hotel The bottom line: the Red Carpet Inn is the equivalent of a small town motel. But at the end of the day, you are in Banff and all you should be doing in your room is sleeping and showering. Despite the cons, I WOULD stay here again based on the location and the price (again, very expensive, but less expensive than other Banff hotels, and the room was clean and comfortable). If you’re picky or have particularly high standards, you need to pick another hotel but know that you’re going to pay a lot more.

Room clean No desk Lack of storage (closet) Lack of space in bathroom Noisy

Staff was friendly. It’s an older hotel but rooms are clean. It is in walking distance to busy downtown area. Plenty of parking

Safe area and easy access to downtown Banff

The rooms are small, but expensive. The parking for larger vehicles is difficult. You can walk to many nearby shops & restaurants.

Property overall was fine. We had a strange corner room that required us to go outside to get to it, but it was nicely sized.