Excellent hotel close to airport. very good and pleasant staff. Only downside is the noise at night from inconsiderate residents slamming doors,

Excellent stay, my family enjoyed here. Stayed 4 times in one month.

Wifi was very weak, google maps could not be loaded or yelp for that matter. Shower was flooding with water. There was no bar fridge or drinking water facilities.

Good property to stay with good customer service too

Well situated right on WEH Metro and close to airport and Andheri station this is easy to get to if you're happy staying away from SoBo. I have stayed here many times. Love the vibe of Central Bombay and the convenience of the location. Very clean comfortable hotel. Good value. Service good. Rooms simple but comfortable, nice spacious bathroom. Delicious breakfast. Lots of people staying here on business.

Customer service needs improvement. Hotel and rooms are clean.

Customer service needs improvement.Hotel and rooms are clean.

This was our second stay. We thoroughly enjoyed last time but by now hotel condition has deteriorated. Mosquito in the room that bit me on entrance. Mosquito in dining area. Again got bit. Musty smell in the dining area. But people very helpful. Good service and care

This was our second stay. We thoroughly enjoyed last time but by now hotel condition has deteriorated. Mosquito in the room that bit me on entrance. Mosquito in dining area. Again got bit. Musty smell in the dining area. But people very helpful. Good service and care

I stayed at the hotel on Nov 26 2019. I was impressed with the cleanliness of the lobby and the room. And fairly quick check in. But there were many negatives: there was no hot water when i needed to shower very early morning before catching an early flight. I had requested a wake up call and no one called. They say they have a shuttle to the airport but its not free. It cost me Rs 500 for a short drive to the airport. Not a pleasant stay.

No place for driver fresh up.toilet for driver very bad.

After four years in a row staying here for my annual stay in Mumbai, I left after a night having two more paid for already. Hot water not working, it was mentioned as an afterthought after finishing my check in. I arrived really late and had an early morning conference, so I went down to the lobby with two concerns: the room was not as the one I booked and I have stayed in all my previous times and the wifi was not stable enough for my morning conference call. The gentleman in the front desk (I believe he is pretty new there) disregarded my concerns and didn't answer my most basic question: was there a way for me to use a wire to connect in the morning? (I know there is) He sent someone to reboot the router and insisted that is all they could do. My connection dropped during the conference 3 times in 40 minutes, I booked my stay at another hotel right away. I think expecting to have your concerns heard and addressed properly is a very low bar for a hotel. I am sad that I won't be staying there any more, I am a huge fan of their food and some of the staff, but when you travel for work you need a hotel that is responsive to your issues in a professional manner.

After four years in a row staying here for my annual stay in Mumbai, I left after a night having two more paid for already. Hot water not working, it was mentioned as an afterthought after finishing my check in. I arrived really late and had an early morning conference, so I went down to the lobby with two concerns: the room was not as the one I booked and I have stayed in all my previous times and the wifi was not stable enough for my morning conference call. The gentleman in the front desk (I believe he is pretty new there) disregarded my concerns and didnt answer my most basic question: was there a way for me to use a wire to connect in the morning? (I know there is) He sent someone to reboot the router and insisted that is all they could do. My connection dropped during the conference 3 times in 40 minutes, I booked my stay at another hotel right away. I think expecting to have your concerns heard and addressed properly is a very low bar for a hotel. I am sad that I wont be staying there any more, I am a huge fan of their food and some of the staff, but when you travel for work you need a hotel that is responsive to your issues in a professional manner.

There are good and bad points:Good:1) Breakfast staff was very prompt and helpful2) Club room was nice size3) The breakfast food overall was nice (could do with bit more variety) 4) one of the managers that was there when we signed in was very politie and friendly (Wish he was there to help when all the issues started one after another)5) some staff very hardworking and friendly - Thanks for serviceBad:1) customers were complaining about many different things2) The hotel doesnt provide all that is listed that you get in hotel3) we ended up having to use buckets to bath as hot water wasnt available for shower4) Lunch food was disappointing especially Bhindi wasnt cooked properly snd was a bit raw.5) my sister had rashes due to bed bugs / insect in her bed6) the other manager wasnt really Capable of resolving any issues and admitted that he knew about the issues7) There were no slippers and bathrobes and they know this but still Hotels.com, Bookings.com etc still mention these amenities even though customers dont benefit from it. This is false advertising and misleading when booking.8) They charges another customer for a shaving kit and not me for the dental kit. Something isnt right here at this hotel.9) Got told to operate tv from the box as remote only worked for volume then after complaining they sent someone to fix it. 10) Room key stop workingI took family ranging from ages of 1&half years of age to 90 years of age.

There are good and bad points: Good: 1) Breakfast staff was very prompt and helpful 2) Club room was nice size 3) The breakfast food overall was nice (could do with bit more variety) 4) one of the managers that was there when we signed in was very politie and friendly (Wish he was there to help when all the issues started one after another) 5) some staff very hardworking and friendly - Thanks for service Bad: 1) customers were complaining about many different things 2) The hotel doesn't provide all that is listed that you get in hotel 3) we ended up having to use buckets to bath as hot water wasn't available for shower 4) Lunch food was disappointing especially Bhindi wasnt cooked properly snd was a bit raw. 5) my sister had rashes due to bed bugs / insect in her bed 6) the other manager wasn't really Capable of resolving any issues and admitted that he knew about the issues 7) There were no slippers and bathrobes and they know this but still Hotels.com, Bookings.com etc still mention these amenities even though customers don't benefit from it. This is false advertising and misleading when booking. 8) They charges another customer for a shaving kit and not me for the dental kit. Something isn't right here at this hotel. 9) Got told to operate tv from the box as remote only worked for volume then after complaining they sent someone to fix it. 10) Room key stop working I took family ranging from ages of 1&half years of age to 90 years of age.

Very closer toThe Airport . Brake fast was very good and the service is very attractive. Rooms ok

Good service. Courtesy. Good food. Clean place. Convenient location near train station and restaurants.

Breakfast setup could improve

Breakfast setup could improve

NICE

Nice place to stay , courteous staff , overall good stay

It is indeed a well maintained & quite professionally run Hotel. Staff at the Restaurant, Room Service, Security were outstanding. This hotel will definitely be the choice for our next Mumbai visit.On the downside, WIFI was terrible.

It is indeed a well maintained & quite professionally run Hotel. Staff at the Restaurant, Room Service, Security were outstanding. This hotel will definitely be the choice for our next Mumbai visit. On the downside, WIFI was terrible.

I dint stayed in the hotel still I was charged and I want my refund . Please return it to my account .

Very good, nice staff and meal.

This is a star hotel located where we needed. The service and hospitality is exceptional.They serve sumptuous breakfast with many options.

This is a star hotel located where we needed. The service and hospitality is exceptional. They serve sumptuous breakfast with many options.

Nice tidy hotel, everything you need without being over flash. Great price. Very convenient for getting around as it is close to WEH metro. Also easy taxi/auto rick to airport.

Rooms were horrible,water all over the floor from the ac and bathroom condition was pathetic.only good thing was that the workers were nice and the restaurant food and service was very nice

I have stayed at this hotel two times . I requested an airport shuttle for 3 a.m. and they were there to pick me up. It is a difficult hotel to find for taxi drivers that do not know as it is off a busy street. Staff very kind and helpful! Breakfast is complimentary and there is Indian and western food to choose from.

it was good business stay

This 3 star hotel is better than many of the 5 star hotels in Mumbai.