The creek that runs near the building was not clean! It smells at times . Has nothing to do with the property I. Want to thank you . I hope to be back soon! I enjoyed Thank you agian .

Clean hotel with ocean view, 5 min from the airport

Beautiful property near the airport. We had a 5 am departure so we had to leave at 3 am. I recommend this property. Some staff at the front desk was not too friendly.

We booked this due to its proxy to the airport (5 min drive) so was great on that. Overall it's sort of a "resort-style" hotel but just didn't hit the mark on actual service. Don't get me wrong, the hotel is nice, the views are great and right on the beach... it's just the beach is all rock and stone so you can't really use it. Then there is the town itself which is one of the smaller towns on the island and while it is cute, there is just nothing to do. There are about half a dozen cafe's type restaurants not much else to do so I would advise staying in Funchal unless you just need to be close to the airport. My main issue was that service felt kind of lacking and the food at the hotel itself was awful. We ordered room service breakfast which arrived at almost lunchtime and was nothing more than dry bread, bad coffee, and warm juice with no cups or mugs to drink said coffee or utensils to cut or spread anything... felt like leftovers from that morning. Then that night we tried the "Buffett" and oh lord... for $25 a person you get (and I'm sorry) but really bad cheap buffet food that was so unbelievably not worth it that we each got half a plate and just walked out knowing we did not even want to try anymore. I did not complain because I did not want to be rude and say how disappointing it was. In the end, I got the sense this was more of a local/European little honeymoon spot or something and not much of a business traveler hotel, especially since the WiFi cut out a lot.

Beautiful, clean hotel. Mean on towels and water. Planes passed by frequently but not a problem for us,

Beautiful pool area and view. Wonderful staff, working hard despite a shortage of available staff, the ones that were there were working really hard to make up for it.

There was no room cleaning until we asked them to even then did not do a proper job cleaning .There was no kettle in the room so I asked the room cleaning lady she said No they do not provide in room. I asked in reception the Lady Chris gave me one straightaway. We booked half board the evening meal would not give us water unless we paid we have had HB before that included soft drinks water and tea/coffee very disappointed buffet choice was not great. They told us we must buy a cap when using the swimming pool which I think is unfair they should provide them as I have never come across paying for a swimming cap for men and women its their rules they should provide. The spa facilities have communication problem different staff tells you different things ie booking sauna steam room Jacuzzi towels etc just annoying really. The reception area is just dead and gloomy they put out some kind of refreshing drink there which always looks dirty and staled seem like its been there for days. The shuttle service was good . The staff at check in reception desk need to be more friendly approachable rather than being serious and finish with you as quick as possible. I must say the young Lady at the reception desk who works nights only 19 or 20 years of age was absolutely fantastic always listened helpful very professional she is 10 out of 10 she should be given a medal wishing her all the best in her very bright future she truly deserve. All in all it was ok not great but yeah thanks

Beautiful!

Confortable room, great location near airport, spa facilities, good breakfast. Unfortunately no early check-in was possible. Recommended for a relaxing stay.

Stayed bed and breakfast. Good breakfast, something for everyone. Rooms are clean and comfortable. Tea and coffee making facilities would be a nice touch.

Nice Hotel on the beach with great places to walk. Lots of restaurants at walking distance. We would have liked to have a mini-fridge in the room. Super fast internet! (90mb )

Great hotel in a stunning location

Great hotel in a stunning location

Beautiful hotel, in perfect location and really friendly staff. Lots to see nearby to the hotel, and nice and close to the airport for an early flight. Would definitely stay again.

Beautiful hotel, in perfect location and really friendly staff.Lots to see nearby to the hotel, and nice and close to the airport for an early flight. Would definitely stay again.

Nice hotel, though quite busy with sun-thirsty tourists. Ample choice at breakfast, but I found the products to be of a rather discount supermarket quality.

Great location on the water with a huge pool and easy beach access. Staff was friendly and very accommodating. Close to the airport, which is helpful after a long day of traveling. We had a late afternoon flight and wanted to relax before heading to city center of Funchal. Breakfast had a good variety with an omelette and egg station, fresh fruits, yogurts, cereals, bread/butter, cold cuts, and more. Only minor downside were that the bathroom and some parts of the hotel were a little dated. It's a very nice hotel as long as you don't have some over top expectations and expect The Ritz Carlton.

Great location on the water with a huge pool and easy beach access. Staff was friendly and very accommodating. Close to the airport, which is helpful after a long day of traveling. We had a late afternoon flight and wanted to relax before heading to city center of Funchal. Breakfast had a good variety with an omelette and egg station, fresh fruits, yogurts, cereals, bread/butter, cold cuts, and more. Only minor downside were that the bathroom and some parts of the hotel were a little dated. It's a very nice hotel as long as you don't have some over top expectations and expect The Ritz Carlton.

The rooms are ok, beds comfy but the service is awful! You There was one person on the bar all day so you would wait at least 10-15 minutes to be served by the pool (also the only bar) The staff were also rude and looked like they didnt want to be there. The photos really make it look nicer than it is. The food is also so gross

Beautiful hotel, exemplary service

Beautiful hotel, exemplary service

Only cold water ran in the shower.

Only cold water ran in the shower.

Good Location and good service easy access for otherAttractions a very scenic town Santa Cruz just close by

Good Location and good service easy access for other Attractions a very scenic town Santa Cruz just close by

Handy for the airport. Enjoyed watching the planes flying over. Good entertainment most evenings.

Although we were told we had a town view, we could actually see the sea when sitting on the balcony - so that was a bonus!!

Very nice hotel mattresses just need to be updated

nice hotel, the view was stunning. close to airport and some shops in Santa Cruz. Food wasnt the best, nickel and dime you even at Half Broad. understand alcohol not being included but water. need to put signs in the room stating the price of water in the mini bar. was totally blindsided as far as that was concerned.

The only drawback of the hotel is its location. It close to the airport.

Nice hotel with some noise due to daytime works in progress near the pool. Good free bus service into Funchal which is pre-booked. Restaurant staff excellent (Sandra) and good quality a la carte food.

Well, we have been coming to the Villa Gale for years....We appreciate Santa Cruz,we appreciate Villa Gale,we love the staff....I am sure we help with a price increase BUT....In all of the world,when travelling- if you come to Madeira,and decide to rendezvous in Santa Cruz before exploring Madeira or going straight to Funchal then this is the spot to rest,relax,rehabilitate with the pool,sauna etc.... the food in the area is fab,....we love it and look forward to our seaside salt air walks,etc....Our review is for you, Madeira is a lovely place