the room was wonderful! except it had little noise from outside. breakfast was better if they had more non-vegi selection

Amazing hotel. Beautiful property. Great location. Brilliant dining options. Rooms feel a bit dated but otherwise nice and spacious. We'd stay again.

Best stay I have ever had. The staff was super courteous.

The hotel staff specially the front desk needs some major etiquette and customer relationships lessons . This experience was not only with me but overall the same .

Good

Room maintenance need to be improvement , certainly seen better days since I stayed there in 2016

This property is missing the swimming pool but apart from that great place to stay.

It is not at 5 star level. I would rate no more than 4 stars and customer service is poor.

Very good property but not maintained well

Dreadful! Avoid. Everything at this hotel is falling apart. Don’t go by the pics, everything is broken, rooms dated, shower sink felt like a lake as water takes 30 mins after a shower to drain, carpets in room felt sticky, iron in room doesn’t get hot, just warm. Breakfast restaurant was also a nightmare, felt like you were in a cheap cafe. Porch outside the hotel is like a fish market- the door guys have no control over the cars and there’s no system. Avoid at all costs. If you find a good deal on the hotel, there’s a reason why that’s the case. Plenty of other options in Mumbai,

The hotel is tired, everything is old and dated, the room furniture is falling apart, restaurants are awful. Went to breakfast and they served me my dosa cold, after a 10 mins wait from their 'live theatre'. Other than the location there's nothing going for this hotel. Plenty other options in Mumbai, don't go by their pics, they look sparkling and shiny, the hotel is anything but.

Great customer service and hospitality. Food was amazing and staff was really helpful.

Enjoyed my stay for 7nights in a balcony suite. Will return in a few months and stay here again. I felt very comfortable here 😌

Bathroom not maintained

Not so good

Walking distance from airport. Customer service excellent.

Good people

Very bad service and very expensive for nothing the rooms are dirty as well the bathrooms very hot in the hotel and the most terrible thing is that they don’t have internet connection i have been using 4g for all my stay because the wifi was terrible

Great

Good property, upgraded room was excellent. Close proximity to T1, overall good.

Great staff

Property not helpful

Unfortunately I had give rating of 1 star S there is no option for zero rating. The experience was horrific the day we had checked in to the day we checked out. Numerous complaints to the duty Manager. Yet quite disappointing service

Check in experience was quite terrible. Firstly, being a Gold member and eligible for certain benefits, the hotel mentions that they have no idea of this and I should contact Hotels.com since they can do nothing, like early chk-in etc. I wanted early chk-in since I had a long flight, but they said I need to pay extra to which I agreed. Then I mentioned about the early chk in benefit for Gold member. Then they changed their words and said the available room is under maintainance. Most of the staff here are very rude and ill-mannered. They dont have basic understanding of being couteous.

Good size rooms. Nice balcony

Absolutely disgusting. So filthy and the staff are so rude. There are insects in your room and clearly the rooms are not cleaned between guests. Horrible. We left and changed hotels it was terrible

DO NOT Book this Place the rooms are dusty and the staff didn't care.

They need to revamp the condition of the hotel completely… it’s very old and needs a u haul.

Best property and best services

Property seems old need a proper renovation, I had a wifi problem since I first day and nobody resolve it even the IT guy. Rooms not worth for the price, I booked for a Venus Premier room and had to request for a change to Lagoon one as the room smell and Lagoon room was not available even it is cheaper than what I paid, so they proposed me a suit at a discounted rate which I booked but still the room is not worth for what I paid.

It is an ok hotel. They mainly cater for wedding venues and ignore the tourist. The breakfast hall is not very clean for 4 star hotel. Had a lot of issues with the room which was sorted out after 3 days.

Very good service people