Quick check in, great staff and room was as expected. Hot tub was a little disappointing as the jets didn’t seem to be working very well if at all. I’d definitely stay here again.

Excellent stay! Rooms were comfortable, clean and cozy. They even upgraded us. I traveled with my 4 year old and it was super kid friendly. Steps from the ski shuttle out front and 2 blocks from all the action in Banff center. Highly recommend.

Staff were extremely pleasant and willing to help.

The hotel was very nice and clean. Staff very friendly. What I didn’t like to much was the maze I got lost many times lol

Hotel was great. Loud guests were not. Had some drunk people one night.

Great location. Room was clean and comfortable

A very clean older hotel situated on main street very close to everything. It was very quiet and we enjoyed our stay. Parking is very limited but we were able to find a spot so was very convenient not have to drive and use bus tickets provided. One of hot tubs didn’t work so there was only one to use and there was no info about during booking. Restaurant didn’t look too nice so we didn’t go there.

I have stayed at this hotel many times with great experiences everytime I’ve been there. This time was so bad, I will not go back. When I checked in, I was thanked for coming back as it is a regular stay for me. I was told that I was getting an “upgrade” and I would really enjoy my room and my stay. The last few times I had massive rooms with a fire place and it was beautiful so I figured this time would be really special. Boy was I wrong. The room was about as big as my bathroom (tiny). You couldn’t even fit 2 people in the bathroom at one time. The only difference in this room that maybe could consider it an upgrade is that there was a vaulted ceiling. There was two double beds in this “superior” room. It was absolutely freezing!! The door to come into the room was right beside a vent that was pumping out cold air (outside it was -5 Cel) so why ice cold ac!? Then the door to the balcony which overlooked a parking lot and another hotel which was so close you couldn’t open the blinds cause everyone could see in from the other hotel. The door leaked cold air from the outside really bad. The heating unit was about 6” from the bed so you couldn’t keep the heat on to warm up the room cause it felt like the bed was gonna catch fire. I paid almost 600$ cad for two nights. Never again! There are plenty of other nice hotels in Banff that I’m sure would love my business. Upgrade she says. Upgrade!! Shameful Oh and the room was filthy!