Good location for easy access to the Central Line.

The property description says there is parking available and an inclusive breakfast, there are neither of these things. I was forced to find an alternative location and pay for overnight parking after a stressful 20 minutes outside the property trying to contact the owners (with no success) whilst Londoners swore at us. I had also attempted to contact them multiple times on my way to the property, but they did not reply to my message and the phone number was permanently engaged. Checking in was advertised as being from 3pm, but they did not send the instructions to access the room until nearly 20 past three, whilst totally ignoring my question about where to park. When I later messaged to ask about breakfast I was told 'it is in the room'. There was no food in any of the cupboards or the fridge. I messaged about this and received no response. I submitted a complaint via Booking.com afterwards and was told that there will be no positive outcome, not even an apology. Disgusting customer service.

Clean accommodation, and convenient location to the underground and shops/restaurants. Short walk to car park open 06:00-24:00 hrs. Simple breakfast provided. Just a shame no hot water. Cold shower brrrr

Smaller than expected, no hot water as boiler had a fault, property description did not match reality. This is a small bed sit (1 of 4) with no on site staff or any other services. No on site car parking

Large room and good shower. Good location for local facilities and station.

Weird room layout, chest of drawers with TV on right up against headboard in a gap too small to open drawers. Layout needs a total rethink. Alleyway leading up to front door has rubbish at far end which detracts from property and needs a gate at front to stop people urinating against wall which was not a sight we wanted to see. Breakfast unsatisfactory and not provided on first morning, sorted out for second morning. Need a toaster.

The apartment was excellent, scrupulously clean and tidy , excellent value for money and the wife and I have already agreed that we would stay here again if and when we visit the area.

There's almost nothing not to like, there is parking at the apartment but it's very limited but there's an inexpensive multi storey around the corner, and the only tiny issues in the apartment, a bulb had gone in the lamp !

- Good location - We stayed as we was going to Wembley for a concert and it was one bus right outside the property. - Breakfast was porridge and fruit (although we didn’t eat any of this)

- When we arrived there was lots of flies due to the windows being open. - The room was very very hot all evening and there was no fans. - There was used shower gel in the shower, that was there when we arrived. - It states there is parking however there is no set parking space. You had to park in front of a gate which anyone else can park in front of. Luckily we left very early as there was a van parked in front of us and they stated they would of been there till 4pm so we wouldn’t of been able to get out. - It took us an hour to figure out parking and we kept having to call the owner.

Convenient location and check in. Home from home experience.

Nothing.

The property owners cancelled our booking causing us considerable inconvenience. We could not find an alternative.

I had to telephone the property owners to get a refund, which took a long time

Nothing

No heating at all, and you folks at booking.com are so separated from the people you are representing that no solution was arrived at. I will never, ever stay at that place again. And I will never ever use booking.com again. This is the third time in a row that a booking through you went wrong. I will now go out of my way to publicise on social media just how crap this guest house was and how crap and unhelpful booking.com is. I work in PR and will be sharing all of this with friends in the travel press. Be ready.

Apparently weed was smoked regularly in the room!!! It is impossible to sleep with such a smell.

The address is miss leading as the flat is in an alley between 57 and 58 the Mall and consists of converted rooms above an independent cafe, not Bella Italia !. Access is by keypad , codes for which were messaged over . There is a fridge with yoghurts and the sachets for green tea , cappuccino and coffee . There were pre packed croissants, brioche bread , bananas and mandarins. Bed was fairly comfortable and there was a decent shower, travel toiletries also provided.

The room was very cold on arrival , 13 degrees and overnight didn’t get above 19 degrees despite setting the thermostat to 30 ! There was very little hot water from either the hand basin or kitchen sink. Unfortunately, there is a street light right outside our room and there was significant and disturbing road noise overnight. This accommodation is described as Deluxe and it really isn’t near that standard , it’s ok , finished on a budget, wardrobe from IKEA? We won’t be back .

close to tube station

very cramped. photos were deceptive

My experience was amazing and I am for sure coming back. Staff contributed to make our experience unforgettable. Overall an exquisite experience 😊 Location is the centre of everything just next to Station,

This property was difficult to find, not located in the area stated. The host did not provide detailed directions after multiple contact attempts and was very late responding to messages. Booked for 2 adults. 1 set of towels provided, no bathrobes as stated. Room was cold and not pre heated upon arrival considering it was -4°c outside! Overall, very poor service received. Disappointing for £65 a night - you're better off staying at the Hilton down the road, at least you know what you're getting!

Very clean accommodation with excellent proximity to shops and Ealing Broadway station. Host was also easily contactable, laid out clear access instructions and had provided food/drinks exactly as per dietary requirements.

The boiler had tripped off a couple times following a hot shower (as a safety precaution) but can be easily switched back on via the white box on top of the apartment door.

Location is helpful, it was a new renovation and cleanliness was excellent. However, the description of the place was inaccurate. Claims to be a 'Deluxe Studio Apartment' with 'city views' but it was a single room/bedsit with no views of the city (rather of a parking lot). Description claimed 'rooms are 95 square metres' but the entire floor area (including bathroom) of what you pay for was around one third of that.

Description of the place was inaccurate. Claims to be a 'Deluxe Studio Apartment' with 'city views' but was a single room/bedsit with no views of the city - rather, of a parking lot. Claims 'rooms are 95 square metres' but the entire floor area (including bathroom) of what you pay for was around one third of what was advertised. Claimed to be 'next to Ealing Broadway Station' but that was around 150m away. Claimed to be 'opposite KFC Ealing' but that was 40m away. Was difficult to find and get in to. Stated code number for padlock on the gate didn't work for me. Kitchen had no pot or pan or cooking utensils.

location

none

Great location (right next to the station and all the shops)! Food, beverages and snacks provided! Not many places in London with this level of hospitality. Would definitely recommend to everyone.

Not a single thing