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Objednali a zaplatili jsme si hotelovy pokoj se snidani, kterou jsme nedostali. Hledali jsme extra hotel se snidani, abychom se nemuseli starat a takto to dopadlo. Take jsme meli objednanou dobu prijezdu a take nic. A postele na spani totalni propadak.

A la llegada nos encontramos con productos caducados, moho en la bollería y cantidades insuficientes para una familia de 4 personas. La primera respuesta por parte del responsable fue que para eso contratara un 5 estrellas, lejos de pedir disculpas por el mal estado de los alimentos como demostré con las fotografías a ustedes. Cuando se contrata alojamiento con desayuno, siempre se entenderá que el desayuno es con cantidades mínimas suficientes para las personas contratadas y por supuesto en buen estado de conversación. Mi hijo desayunó parte de esos alimentos en mal estado y fue suerte no tener que acudir al médico. También pone en la descripción " ofrece alojamiento de 4 estrellas y jardín. Cuenta con restaurante, servicio de habitaciones,..." Mentira " Cafetería en el alojamiento, Restaurante .. " Qué se supone que piensa alguien cuando pone esto en sus especificaciones ? Pues que hay cafetería y restaurante y es mentira. Por otra parte no sé porqué le llaman hotel, es una casa con dos apartamentos o habitaciones reformadas eso sí. Publicidad totalmente engañosa. Conclusión, unos primeros días de vacaciones estropeadas por la tensión con el hotel que no sé porqué se llama hotel pues es una habitación en un pequeño edificio.

El pésimo trato con el responsable. Siempre por chat y con muy poca delicadeza hacia sus clientes.

Clean and spacious

Could be noisy at night

The listing states, "has a garden. Among the facilities of this property are a restaurant, room service and a 24-hour front desk, along with free WiFi throughout the property. The hotel features family rooms." However, the only part of that statement that is accurate is the wifi. What you will find instead is a door with a key pad that leads you up a flight of stairs. To the left is one "suite" and to the right another. That's it. My family and I (2 adults and 2 children) arrived a few hours before check-in. We messaged the "hotel" through the app about storing our luggage in the lobby, which we assumed existed, based on the description, but in fact, there was no such space and our room was being "cleaned". Fortunately a kind cafe owner near-by took pity on us and let us leave our luggage in her shop, so we could try and see a few sites while we waited to check-in. When we got to our room, there was a kitchen with half eaten food containers and expired milk in the refrigerator. In the restroom I tried looking for a hand towel and instead found a dirty towel with a pee-colored area shoved in a drawer. The carpet had not been vacuumed and was covered w/ crumbs and long hair. We reached out through the app (not the "24-hour front desk") and a few hours later someone came to clean things up. The cleaner was very kind, however, there was no place for us to wait while she did this. My family and I had already eaten dinner and it was pouring rain outside. We had to wait in the stair well instead. This was pretty miserable, especially w/ two tired children.

The modern decor and cleanliness of the apartment

We were given the wrong apartment with insufficient beds for our group - when I rang to question we were told to knock on the other apartment door and ask the people there to swap! I refused to as it did not feel the right way to resolve the situation and had no idea how the other people would react! I was then advised that the people in the other apartment had not arrived yet so we could just have that apartment but I was to make sure I cleaned up the apartment we had arrived in so it was ready for the other guests to have when they arrived! I was then told I wouldn’t be given the code to get into the other apartment until I left the one I was in! I was refused to be able to check out that the other apartment did actually meet our needs, there was nobody on site to offer help this was just in a phone call from a guy who didn’t seem to care and was quite impatient about having to deal with a problem. I explained I would need to put some work in to explaining to my child with special needs about the change of apartment as transitions are difficult. He said he’d call back but never did. We made do with the wrong apartment and insufficient beds. It was described as next to the train it’s not next to the train station! It was described as breakfast included! Breakfast was not included - that is a ridiculous and highly inaccurate description! I had wondered if maybe it was attached to a hotel where you go breakfast - but it is just a row of apartments on a residential street converted from houses - where was the breakfast magically appearing from? I noticed there was a tiny apple and an orange on the kitchen table - I thought had been left by the previous occupier. I wonder if this was the breakfast!!! I complained to the owner - I have had no apology about giving us a 2 bed apartment when we had booked a 4 bed! All I got was a shocking and very strange reply telling me I was greedy and I had ate all the food in their kitchen and what more did I want! What!!! AVOID

Very nice and modern, in a very nice area where you are not in the city, yet a short ride on the Piccadilly line put you anywhere you want to go. Dine did a couple of the nearby restaurants which were quite good. 

It was a little bit farther from the train station than I anticipated, however, not that far. Catch the bus and you are one stop to the property. Otherwise, it’s about a 10 block walk.

Apart form a mix up in giving us the details for the wrong room - which was sorted v quickly, Parked outside the property (it was a Saturday afternoon - so had to pay for parking - £2.70 - which was a bargain) Plenty of room in the apartment which has brand new facilities, including a kitchen with kettle, toaster, microwave etc. Shower was lovely. Towels were perfectly sized. Nicely presented (with a few exeptions). Plenty of fresh fruit, and breakfast pancakes and brioche buns. Milk was left. Plenty of coffee and sugar. Local facilities were in abundance - Tesco open until midnight - which was perfect as we had not had chance to eat during our trip into London for a show.

There was a lack of tea bags (its like they forgot the tea bags) There was an abundance of sugar packets thrown on the side - which I felt could have been better presented (there was tea, coffee and sugar caddies - they could have been put in there?) There was pillows without pillowcases. You could clearly see that the apartment is new, but there are little tweaks needed - difficult to get in to the front door via the automatic keypad (it took us several tries) I personally did not feel safe with the lock on the door to the apartment (moreso as we had been given the details to enter the other apartment on arrival - which was still occupied - rather embarrassing) It left me feeling that anyone could walk in - the lock on the door was not the best, and no way to double secure the apartment from the inside. We also had a group of 20 somethings hanging out in the street until 1.30am - playing loud music from their car - you'd think they would know better at their age! My car remained safe. This cannot be controlled by the owners of the apartment - and may well not be the experience of others. I felt it needed just a little bit more attention to details.

Our room was spotlessly clean. Bed [and pillows] exceptionally comfortable. Bathroom very well fitted out. Very acceptable room. Brand New building and interior design. · Location, design, and quality-price ratio