Good location, bright and good size the rooms…

Very poor cleaning. At the time we arrive to apt we did ask our son ( who leaves in penthouse ) to send his cleaner with her cleaning product/vacuum cleaner to hoover and mop whole floor as apt wasn’t clean properly at All: the hoover , after cleaning, was full of dirt and water was black after washing floor. Also we did wash pillowcases from sofa as it was dirty as well.

The location

The windows were not opening and it was very hot in the rooms at night,also for a two bedroom I expected 2keys but we got one,with a promise to send another which we never got

Views, room size, no bathrooms

Lack of glasses in room 902. We rented 3007, 2002 and 902. No toaster in 902. Furniture was grubby.

Clean and lovely location

No extra toilet roll left no coffee no water. Or washing up liquid

Was quite away from the actual aparment - centre of town

The location

I feel that I was kind of cheated, owners knew that there would be no hot water, and they also knew that I came with children, and weather is very cold. Until I figured out that there was no hot water, they did not inform me and later when I asked Michael ( person I dealt with ) said it was beyond his control. My kids got sick and I developed a severe cough. Windows are open and cant be closed and water was freezing. First I was shown an apartment and they said it was not the right apartment and moved us to another one. Yesterday I had to check in to a hotel just to have warm bath. Although Michael communicated nicely, he did not care about what we were going through for a movement. May be this is Liverpool culture. Pretend to be nice and have no care whatsoever about guests. Complaints and requests are totally ignored by this owner. We need to go all the way to collect the keys from a different place which is weird. Building management on the other hand do not care about guests. I think this is not a good place for tourists to stay if you come with kids and family

Information about the facility not just the gym would have been helpful and where restaurants were close by maybe a small local map would help overseas people get a bit of and idea of area . I did love the location and quick fix answers from admin.

Having to find my way to get keys when not knowing the area was a little trying and had to get taxi to drive me to there then to hotel .

Location is grand, as long as you have google maps, collecting the keys from a different location is easy. Host kept in good contact. There was some beers in the fridge. It was roasting but as soon as I said it, I was provided with a much needed fan

There was one issue but I reckon it’s noones fault, there was a strange smell in the apartment. I aired it out etc, but I do think it may be the location to the river that causes the smell.