Velas was a great stay, from the beautiful gardens to the pools and beach area. The main characters are the staff, they all go out of their way to provide excellent service. Rodrigo at Andrea was superb and Edwin at the pool was very helpful.

Velas was a great stay, from the beautiful gardens to the pools and beach area. The main characters are the staff, they all go out of their way to provide excellent service. Rodrigo at Andrea was superb and Edwin at the pool was very helpful.

Great place with kids

Great place with kids

This property was amazing for our family! The pool was amazing for our kids and the beach access was perfect! Food, staff, and accommodations were all amazing!

This property was amazing for our family! The pool was amazing for our kids and the beach access was perfect! Food, staff, and accommodations were all amazing!

Great place for family. Great place to relax and have a good time. Highly recommend

Great place for family. Great place to relax and have a good time. Highly recommend

The property was pristine, the staff very nice but our room backed up to a noisy, at times area. All in all it was a place we would visit again.

The property was pristine, the staff very nice but our room backed up to a noisy, at times area. All in all it was a place we would visit again.

Very disappointing stay, especially for the price. There is literally only one bar - and that is the swim up bar!! They try to say the lobby bar is a bar- it’s in a closet!! There is no actual bar on site where you can just listen to music and interact with other guests. The worst all-inclusive I have ever been to for entertainment factors (and food!). The first night was a Mexican celebration- horrible food in a convention type room with bright lights. I literally could only eat the rice and beans- and I really dislike rice and beans!!! Chicken was undercooked and red, all other food was just horrible. Except the churros- they were actually really good and wish I’d gotten more! With all the options in the area- they really need to step up the game! Room was good, had to resort to Netflix at night since they had no entertainment- so thankful for streaming services in the room, and room service!! Pool was nice, but they need an adults only pool!

Very disappointing stay, especially for the price. There is literally only one bar - and that is the swim up bar!! They try to say the lobby bar is a bar- it’s in a closet!! There is no actual bar on site where you can just listen to music and interact with other guests. The worst all-inclusive I have ever been to for entertainment factors (and food!). The first night was a Mexican celebration- horrible food in a convention type room with bright lights. I literally could only eat the rice and beans- and I really dislike rice and beans!!! Chicken was undercooked and red, all other food was just horrible. Except the churros- they were actually really good and wish I’d gotten more! With all the options in the area- they really need to step up the game! Room was good, had to resort to Netflix at night since they had no entertainment- so thankful for streaming services in the room, and room service!! Pool was nice, but they need an adults only pool!

Amazing

Amazing

The property is very kid friendly. Kids club staff was amazing. Being on the beach was huge bonus.

The property is very kid friendly. Kids club staff was amazing. Being on the beach was huge bonus.

Not many options to eat. Our room smelled like sewer.

Not many options to eat. Our room smelled like sewer.

Not enough food variety

Not enough food variety

Lobby: Looks outdated, kind different from the rest of the hotel facilities, no music, no visible bar, chairs and tables are dirty and old, no TVs (just a projector}, not welcoming comparing other hotels. The hotel administration should put attention to it. Room: The sofa fits small people, I am 6' and do not fit in, you may need to ask for an additional bed. Food and drinks are good/excellent. Overall great hotel and location.

Lobby: Looks outdated, kind different from the rest of the hotel facilities, no music, no visible bar, chairs and tables are dirty and old, no TVs (just a projector}, not welcoming comparing other hotels. The hotel administration should put attention to it. Room: The sofa fits small people, I am 6' and do not fit in, you may need to ask for an additional bed. Food and drinks are good/excellent. Overall great hotel and location.

Great place to stay and relax, very family and kids friendly, the staff was very very friendly and professional, always ready to help and fulfill expectations, the two restaurants they have are 10/10, the food is really good.

Great place to stay and relax, very family and kids friendly, the staff was very very friendly and professional, always ready to help and fulfill expectations, the two restaurants they have are 10/10, the food is really good.

Very good property to stay at. Staff is very friendly and nice. Everything looked clean in my room.

It was nice place. It is a little antiquated and there were a lot of gnats in my bathroom but it was a comfortable stay.

It was nice place. It is a little antiquated and there were a lot of gnats in my bathroom but it was a comfortable stay.

Really liked this hotel, and all the staff is very nice and friendly! The food was good too! We got all inclusive and we did not have to pay for anything! Gratitud is at your own discretion! Would definitely stay here again!

Really liked this hotel, and all the staff is very nice and friendly! The food was good too! We got all inclusive and we did not have to pay for anything! Gratitud is at your own discretion! Would definitely stay here again!

The grounds of the property are beautiful. Staff was very friendly. Rooms and common areas kept clean. Always able to find chairs at pool. Restaurants were consistent. Overall a very enjoyable experience.

The grounds of the property are beautiful. Staff was very friendly. Rooms and common areas kept clean. Always able to find chairs at pool. Restaurants were consistent. Overall a very enjoyable experience.

If given the option, my overall rating would be 4.5.stars.I stayed three nights in a rented condo and two nights all-inclusive at the resort. This review pertains to the hotel stay only. Overall it was one of my favorite places to stay thus far in Vallarta. The staff , sans one, was absolutely fantastic. Special recognition to Eddie at concierge, who each day greeted me by name and offered his assistance and Jesus at the front desk, who placed me in a very nice suite. Vellas is an older property but is being maintained very well. The property is rich with tropical foliage. The suite was very nice and very well appointed with a fully stocked refrigerator (replenished daily) and a variety of snacks. The all-inclusive package includes your choice of two restaurants as well as room service. One restaurant, La Ribera is the casual option located beach-and-poolside while the other, Andrea, is mid-property and is described as their gourmet dining option; reservations only. The only reason Vellas fell short of a five-star rating was the limited choice of food options, taste, preparation and quality as a couple of meals that fell short of expectations. However, the nightly dining at Andrea was very nice. Special recognition to the foster and son duo of Julio and Julio Jr. (JJ) who made the dining experience amazing. If only Vellas had one or two additional restaurants/dining options and improved the food experience at La Ribera, this would have significantly enhanced my experience.