I loved everything about the hotel - it's beautiful, clean, well-situated, and the staff is so friendly and lovely. I will stay at the Cassia next time I'm in Israel.

I loved everything about the hotel - it's beautiful, clean, well-situated, and the staff is so friendly and lovely. I will stay at the Cassia next time I'm in Israel.

Great staff.

Great staff.

Great hotel for the price Nice bed Nice bathroom Staff tries to be helpful Would highly recommend

Great hotel for the price Nice bed Nice bathroom Staff tries to be helpful Would highly recommend

The rooms are all redone and the staff is extremely nice and accommodating.

The rooms are all redone and the staff is extremely nice and accommodating.

Good

Modern, in great condition and good service

Modern, in great condition and good service

Beautiful new hotel, staff very helpful. Very close to old city. Pool was quite cold. Hot tub was lovely. Spa not open yet.

Beautiful new hotel, staff very helpful. Very close to old city. Pool was quite cold. Hot tub was lovely. Spa not open yet.

As a family of five, with three children under four years old, two of which with special needs and one baby, we looked for a location that would allow us to concentrate on tending to our children and allow us to rest and enjoy our short vacation with as less worries possible. When we arrived at 15:30 at the hotel, we checked-in and received a room with no elevator access. When we mentioned that this is not what was mentioned in the hotel’s description and due to the composition of our family it is not acceptable and not possible to stay in a room with no elevator access. They eventually managed to find us a room that fits our reservation with elevator access, but mentioned that there is no electricity in the room. being worried that my wife is also overwhelmed by tending alone to our children for the long duration of time elapsed during the events described above, I asked the reception manager to give me an update when the electricity problem is expected to be resolved. We waited on the streets, and we did so until after 19:00 with no resolution on the horizon. we arrived back at the hotel at 19:30 to ask for a refund and travel back home, luckily the electricity issue has been resolved and we could finally check in. Unfortunately, we soon discovered that our bed is broken and was impossible to sleep on. We decided to spare additional torture to our children in moving to another room and depriving them from sleep any longer and slept on the floor.

As a family of five, with three children under four years old, two of which with special needs and one baby, we looked for a location that would allow us to concentrate on tending to our children and allow us to rest and enjoy our short vacation with as less worries possible. When we arrived at 15:30 at the hotel, we checked-in and received a room with no elevator access. When we mentioned that this is not what was mentioned in the hotel’s description and due to the composition of our family it is not acceptable and not possible to stay in a room with no elevator access. They eventually managed to find us a room that fits our reservation with elevator access, but mentioned that there is no electricity in the room. being worried that my wife is also overwhelmed by tending alone to our children for the long duration of time elapsed during the events described above, I asked the reception manager to give me an update when the electricity problem is expected to be resolved. We waited on the streets, and we did so until after 19:00 with no resolution on the horizon. we arrived back at the hotel at 19:30 to ask for a refund and travel back home, luckily the electricity issue has been resolved and we could finally check in. Unfortunately, we soon discovered that our bed is broken and was impossible to sleep on. We decided to spare additional torture to our children in moving to another room and depriving them from sleep any longer and slept on the floor.

Best place Great hotel Great breakfast Close the best attraction

Best place Great hotel Great breakfast Close the best attraction

Good Hotel

Good Hotel

Beautiful and comfortable newly renovated

Beautiful and comfortable newly renovated

Everything was good! The service was good, breakfast was good, the entrance is so pretty, it is next to a park and it is close to a lot of things you can walk !

Everything was good! The service was good, breakfast was good, the entrance is so pretty, it is next to a park and it is close to a lot of things you can walk !

You didnt calculate the taxes in the price. Furthermore, i realized just at the check in that they calculate the submission in NIS and not in Dollars and in a very highy and exaggerated rate (more than 4 nis per $)! It was much more expensive than i thought. The receptionist didnt agree to give me the invoice that reflects what i bought - a very needed thing for my business trips.

You didnt calculate the taxes in the price. Furthermore, i realized just at the check in that they calculate the submission in NIS and not in Dollars and in a very highy and exaggerated rate (more than 4 nis per $)! It was much more expensive than i thought. The receptionist didnt agree to give me the invoice that reflects what i bought - a very needed thing for my business trips.

it was not clearly indicated the swimming pool was under construction, I chose this hotel for that, expedia did not make a commercial gesture, very disappointed by the expedia service which told me to manage it with the hotel

it was not clearly indicated the swimming pool was under construction, I chose this hotel for that, expedia did not make a commercial gesture, very disappointed by the expedia service which told me to manage it with the hotel

Beautifully renovated hotel, however upon check in we were told that the pool was closed due to construction; there had been no communication prior to our arrival and we had to check out a day earlier and find another hotel with pool for the children. My complaint to the front desk were ignored and I was told to deal with hotels.com for a refund of the night we did not stay.

Beautifully renovated hotel, however upon check in we were told that the pool was closed due to construction; there had been no communication prior to our arrival and we had to check out a day earlier and find another hotel with pool for the children. My complaint to the front desk were ignored and I was told to deal with hotels.com for a refund of the night we did not stay.

The pool was closed, our shower was broken and the air conditioner wasn't completely working throughout the trip.

The pool was closed, our shower was broken and the air conditioner wasn't completely working throughout the trip.

Everything flowed smoothly.. the property was clean and very accessible!