Service was excellent. Hotel had much to offer. Staff was very professional, courteous and helpful. Walking distance to Disney Springs! We would definitely stay there again!

The starbucks store needs to be rethought. You provide free coffee and water, but have to stand in line to give them tickets. There should be an express method and the staff need to stop chitchatting. Room and pool areas were great and Alex (pool boy) was very nice with good service.

It was ok. The front staff said nothing about the services or restaurants or pool when checking in. Had to find out about the market store on our own

It was ok. The front staff said nothing about the services or restaurants or pool when checking in. Had to find out about the market store on our own

The hotel is always clean and smells great! We love the location, as we can walk over the bridge to Disney Springs. The pools are amazing, and the staff is so friendly and helpful.

The hotel is always clean and smells great! We love the location, as we can walk over the bridge to Disney Springs. The pools are amazing, and the staff is so friendly and helpful.

Was with family for a dance conference, hotel was clean and the restaurant was great. Only down fall was the $25 a day parking.

Was with family for a dance conference, hotel was clean and the restaurant was great. Only down fall was the $25 a day parking.

The hotel is outdated, the door was left opened by housekeeping twice, once for hours while we were at the park. It was propped open by a trash bag of linens. This was very bizarre. The front desk mgr could not explain why this would happen, or why the room was not serviced and a bag was left with linens. The entire hotel has gone down hill, from amenities, to staff, customer service, etc. this does not appear to meet Hilton's criteria.

The hotel is outdated, the door was left opened by housekeeping twice, once for hours while we were at the park. It was propped open by a trash bag of linens. This was very bizarre. The front desk mgr could not explain why this would happen, or why the room was not serviced and a bag was left with linens. The entire hotel has gone down hill, from amenities, to staff, customer service, etc. this does not appear to meet Hilton's criteria.

These rooms urgently need remodeling, everything looks and feels old and worn out, the bathroom especially. Housekeeping was good but the receptionist at check in was neither nice nor helpful. I requested an upgrade being a long time and returning customer. I know it’s not guaranteed but I’ve asked every time we go, several times per year. Hotel always replies that they will pass on the request, and every time, even if the hotel is not fully booked, they always deny the request but they do offer the upgrade paying extra! Which basically tells me that they absolutely do not care about their customers. So we will be transitioning to other hotels in the area like the Drury or other in this area. I think we’re done with Hilton after 15 years of staying there, not worth it

These rooms urgently need remodeling, everything looks and feels old and worn out, the bathroom especially. Housekeeping was good but the receptionist at check in was neither nice nor helpful. I requested an upgrade being a long time and returning customer. I know it’s not guaranteed but I’ve asked every time we go, several times per year. Hotel always replies that they will pass on the request, and every time, even if the hotel is not fully booked, they always deny the request but they do offer the upgrade paying extra! Which basically tells me that they absolutely do not care about their customers. So we will be transitioning to other hotels in the area like the Drury or other in this area. I think we’re done with Hilton after 15 years of staying there, not worth it

The room had a very bad smell. The sheets on the bed were very worn and rough.

The room had a very bad smell. The sheets on the bed were very worn and rough.

Outdated. Way smaller than pictures made it seem. Shower and bathroom floor filthy, soap empty. Very outdated. Valet extremely slow.

Outdated. Way smaller than pictures made it seem. Shower and bathroom floor filthy, soap empty. Very outdated. Valet extremely slow.

Amazing stay. It’s an older property that they have kept in pristine condition. A couple of things I loved about the property first, was the pool/hot tub. Next the shower pressure and water temp was perfect. Also, the staff was friendly, professional. Last the shuttle to the parks was super easy to use.

Amazing stay. It’s an older property that they have kept in pristine condition. A couple of things I loved about the property first, was the pool/hot tub. Next the shower pressure and water temp was perfect. Also, the staff was friendly, professional. Last the shuttle to the parks was super easy to use.

Good property

Great stay, clean, property well kept, great food options and location. However mattresses need replacement.

I checked in early and they did not have a king bed ready. So I took two queens. Paid for a king. Also got a room by the highway and it was noisy all night long. I will not stay here again.

I checked in early and they did not have a king bed ready. So I took two queens. Paid for a king. Also got a room by the highway and it was noisy all night long. I will not stay here again.

Great stay, clean, property well kept, great food options and location. However mattresses need replacement.

Lobby was amazing and thought it was beautiful. Check in was great and friendly but room was not so great. Just basic and beds were uncomfortable. Mold in bathroom in bottom of walls. It was a place to rest our heads

Loved our stay. Comfortable rooms, beautiful lobby and pool, great and varied dining options, nice big grab and go market with wonderful choices. Will definitely stay again.

Lobby was amazing and thought it was beautiful. Check in was great and friendly but room was not so great. Just basic and beds were uncomfortable. Mold in bathroom in bottom of walls. It was a place to rest our heads

it was fine dont appreciate daily resort fees added on after stay. i also believe if your staying parking should be included another gottcha cost I appreciate key enterance to lot so people on area arent isomg it but “paod ahead” then get hit not necessay

Property is a little old and outdated. Our room seemed like it was still stuck in the late 80s and updated from time to time but no modern features. Wasn’t too impressed with housekeeping where we found stains on multiple items like a couple towels and our comforter. I’ve stayed here a few times over the years but I am ready to give it up for something better.

I’ve stayed in this hotel several times through the years and it keeps it’s quality consistently. Very happy with my choice.

good

Very nice hotel within walking distance of Disney Springs. There was a free shuttle to the parks, and we had a really good time.

Great place to stay