My first time visiting the city. This had a great location to see what the city had to offer. The pool, gym and spa all amazing in quality and I used them multiple times during my trip. Ate at the bar and grill, food and service both very good and staff very friendly and welcoming. Will plan to visit again.

My first time visiting the city. This had a great location to see what the city had to offer. The pool, gym and spa all amazing in quality and I used them multiple times during my trip. Ate at the bar and grill, food and service both very good and staff very friendly and welcoming. Will plan to visit again.

Great hotel great service, in a very good position

Great hotel great service, in a very good position

Fantastic staff and customer service. The result was a wonderful stay at the Shangri-la KL.

Everything 😀

The hotel is of good standard and very well located in KL. easy walking distance to shops and KLCC towers.

The hotel is of good standard and very well located in KL. easy walking distance to shops and KLCC towers.

Very close to Petronas Towers and easy to get around. Vwry friendly staff!!

Very close to Petronas Towers and easy to get around. Vwry friendly staff!!

Great location for KL. team Accommodated early arrival so thank you

Great location for KL. team Accommodated early arrival so thank you

Well manage

Well manage

I am writing to express extreme disappointment with a recent stay at the hotel. What should have been a relaxing honeymoon was anything but. Despite being advertised as a haven of tranquility, the adults-only areas were consistently overrun by children with no staff intervention. Upgrading to the Horizon Club made no difference, as it was equally chaotic with loud videos and kids running around. The noise levels were unbearable, and the poolside was no better with guests playing loud music unchecked by staff, who instead provided them with cold towels and food. It was the wild west. The hotel is described as a place of rejuvenation, but the experience was far from it. Despite reaching out to the hotel to rectify these issues, we were completely ignored. The complete lack of control and disregard for guest comfort ruined a special occasion. Expected a luxurious, peaceful stay, and instead found a chaotic environment. This is far from the five-star quality anticipated. While the staff were friendly and professional, these issues need to be addressed to ensure future guests can enjoy the serene experience promised.

I am writing to express extreme disappointment with a recent stay at the hotel. What should have been a relaxing honeymoon was anything but. Despite being advertised as a haven of tranquility, the adults-only areas were consistently overrun by children with no staff intervention. Upgrading to the Horizon Club made no difference, as it was equally chaotic with loud videos and kids running around. The noise levels were unbearable, and the poolside was no better with guests playing loud music unchecked by staff, who instead provided them with cold towels and food. It was the wild west. The hotel is described as a place of rejuvenation, but the experience was far from it. Despite reaching out to the hotel to rectify these issues, we were completely ignored. The complete lack of control and disregard for guest comfort ruined a special occasion. Expected a luxurious, peaceful stay, and instead found a chaotic environment. This is far from the five-star quality anticipated. While the staff were friendly and professional, these issues need to be addressed to ensure future guests can enjoy the serene experience promised.

I arrived hours earlier than accepted check in but they immediately offered me to freshen up and spend time in the spa with a jacuzzi, lounge chair and showers until they prepared my room. Amazing after 14 hours flight. Couple of hours later they texted me that my room was ready, two hours before check in time. Amazing service and care for their guest!

I arrived hours earlier than accepted check in but they immediately offered me to freshen up and spend time in the spa with a jacuzzi, lounge chair and showers until they prepared my room. Amazing after 14 hours flight. Couple of hours later they texted me that my room was ready, two hours before check in time. Amazing service and care for their guest!

Absolutely 1st class. Fantastic stay. Cannot wait to return. Felt so looked after.

Absolutely 1st class. Fantastic stay. Cannot wait to return. Felt so looked after.

Good

Good

Enjoyed our stay. Location is great for getting around KL. Rooms are nice and clean, only downside was our room was a little on the small side. Pool area is nice and clean, well looked after and service was very good.

Enjoyed our stay. Location is great for getting around KL. Rooms are nice and clean, only downside was our room was a little on the small side. Pool area is nice and clean, well looked after and service was very good.

old

old

Lovely stay, incredible breakfast selection. Central to the shopping district of KL.

Lovely stay, incredible breakfast selection. Central to the shopping district of KL.

With the family with little kid everything was available in the hotel itself . All the facilities were amazing .

Room was very spacious and clean! Walking distance towards KLCC but it was just too hot and a bit dangerous to cross the intersection. Very friendly staff

Room was very spacious and clean! Walking distance towards KLCC but it was just too hot and a bit dangerous to cross the intersection. Very friendly staff

With the family with little kid everything was available in the hotel itself . All the facilities were amazing .