Staff were friendly esp the really lovely man out front who ordered taxis for us. He is a legend and should probably be made Prime Minister of all India. The problem is that whoever says the location is good on here is maybe drunk or something because it is way way way out of Kolkata proper. That means you cannot get anywhere without a taxi. Couple of other niggles are that the air conditoning in room is quite minor (the rooms are still quite hot) and the breakfast is not very good. Great pool though. Honestly my two stars are mainly just for the location. I guess if you drive it wouldn't be an issue. Maybe worth staying at anyway to meet awesome polite guy who orders taxis out front. He's the coolest dude in Kolkata.

Staff were friendly esp the really lovely man out front who ordered taxis for us. He is a legend and should probably be made Prime Minister of all India. The problem is that whoever says the location is good on here is maybe drunk or something because it is way way way out of Kolkata proper. That means you cannot get anywhere without a taxi. Couple of other niggles are that the air conditoning in room is quite minor (the rooms are still quite hot) and the breakfast is not very good. Great pool though. Honestly my two stars are mainly just for the location. I guess if you drive it wouldn't be an issue. Maybe worth staying at anyway to meet awesome polite guy who orders taxis out front. He's the coolest dude in Kolkata.

The best hotel in the town and specially the best service they r giving...

The best hotel in the town and specially the best service they r giving...

An excellent hotel with great location

All of the staff went above and beyond. They made you feel like family verses a customer. Conversations were easy and enjoyable from all you encountered. The room was clean, spacious and welcoming.

All of the staff went above and beyond. They made you feel like family verses a customer. Conversations were easy and enjoyable from all you encountered. The room was clean, spacious and welcoming.

Lovely property. Dining options in the hotel are excellent.

Food was excellent. Room very comfortable. Dining staff were amazing especially Satya and Suvojeet (training).

Food was excellent. Room very comfortable. Dining staff were amazing especially Satya and Suvojeet (training).

Nice staying with tasted breakfast

Nice staying with tasted breakfast

Attentive staff

Attentive staff

HORRIBLE experience. My family and I traveled 30 hours from New York to Kolkata and booked 2 rooms, 11 nights, to attend a family wedding. Total cost $2,382.60 (2 lakhs Indian rupees) by booking through Hotels.com. Both rooms smelled AWFUL. I am a surgeon in the US and I think the hotel's ventilation system has mold. I asked Hotels.com to cancel my booking as soon as I entered the hotel - they told me the Hyatt wanted to discuss with me directly and Hotels.com would help me get a refund. The Hyatt front desk staff then told me they could not give me a refund because I booked through Hotels.com and that I would have to speak to Hotels.com about it. I immediately booked a different hotel (JW Marriott Kolkata which was wonderful) and left the Hyatt the next morning. We had to stay for 1 night because we did not want to travel in the dark in a city unfamiliar to us. We did not stay at the Hyatt for the remaining 10 nights of the booking. After 1 month of waiting to hear back, Hotels.com informed me that the Hyatt refused to issue me a refund. Basically, the hotel decided to keep its fees for 11 nights even though we only stayed for 1 night. This is definitely not a 5 star hotel. The Hyatt Regency Kolkata and its property owner are a disgrace.

HORRIBLE experience. My family and I traveled 30 hours from New York to Kolkata and booked 2 rooms, 11 nights, to attend a family wedding. Total cost $2,382.60 (2 lakhs Indian rupees) by booking through Hotels.com. Both rooms smelled AWFUL. I am a surgeon in the US and I think the hotel's ventilation system has mold. I asked Hotels.com to cancel my booking as soon as I entered the hotel - they told me the Hyatt wanted to discuss with me directly and Hotels.com would help me get a refund. The Hyatt front desk staff then told me they could not give me a refund because I booked through Hotels.com and that I would have to speak to Hotels.com about it. I immediately booked a different hotel (JW Marriott Kolkata which was wonderful) and left the Hyatt the next morning. We had to stay for 1 night because we did not want to travel in the dark in a city unfamiliar to us. We did not stay at the Hyatt for the remaining 10 nights of the booking. After 1 month of waiting to hear back, Hotels.com informed me that the Hyatt refused to issue me a refund. Basically, the hotel decided to keep its fees for 11 nights even though we only stayed for 1 night. This is definitely not a 5 star hotel. The Hyatt Regency Kolkata and its property owner are a disgrace.

Ambience

Ambience

We were a family of 4, and booked 2 rooms for 7 nights. The rooms were spacious, had a view of a park with a big lake in front, breakfast had very good options, even we asked for items which were not in the list - but they did not hesitate to bake and deliver. Staff are very cordial and helpful. The main course Indian meals were spicy, but as we asked they did reduce the spices.

We were a family of 4, and booked 2 rooms for 7 nights. The rooms were spacious, had a view of a park with a big lake in front, breakfast had very good options, even we asked for items which were not in the list - but they did not hesitate to bake and deliver. Staff are very cordial and helpful. The main course Indian meals were spicy, but as we asked they did reduce the spices.

Supriyo was very good

Supriyo was very good

Location is amazing for transportation across the city. The customer service was amazing too.

Very good experience Room service is excellent - always very prompt and accommodative

Very good experience Room service is excellent - always very prompt and accommodative

Location is amazing for transportation across the city. The customer service was amazing too.

Nice property. Exterior needs touch up.

Nice property. Exterior needs touch up.

We admire all those welcoming and smiling managers & staff at Hyatt Regency Kolkata. Thoroughly enjoyed fantastic ambience and amazing spread at the buffet breakfast. We hope to stay in this Hotel again and again, shall also recommend it to our friends.

We admire all those welcoming and smiling managers & staff at Hyatt Regency Kolkata. Thoroughly enjoyed fantastic ambience and amazing spread at the buffet breakfast. We hope to stay in this Hotel again and again, shall also recommend it to our friends.

Great property at a convenient location, not too far from airport or city center. Excellent hospitality and service, we enjoyed our stay.

Great property at a convenient location, not too far from airport or city center. Excellent hospitality and service, we enjoyed our stay.