Bedroom/bathroom were like a black hole. Numerous lights not working. No light above the coffee maker ( and even if there was there was a display suitcase between the ceiling and the coffee machine. No milk. After I repaired seal on shower door there was no shelf to put anything on. Limited space above the basin as well. Carpet had obviously been fitted by an amateur. Bed was extremely hard and then to breakfast. Please explain how you eat toasted sourdough bread without cutting your gums ? Finally on a positive note...the evening meal was excellent, and very enjoyable. In summary, this hotel needed a darn good refit, stained carpets in corridors, missing lamps,and smart attire for the employees would all contribute to a far more pleasurable stay.

Awful customer service!! I left some property at the hotel and notified the day we checked out - after 2 calls, 1 voicemail and 3 emails with no response, I’ve accepted the fact that no one cares and that I won’t be getting my property back. The rooms were ok, but a bit dusty and the windows needed a clean!

Like a student bed sit. Worst hotel I’ve been in for 20 years. It’s many many DIY faults could possibly be ignored, but being filthy is unforgivable.

Gorgeous room, comfortable bed, accommodating staff even when I checked in late after a gig, super clean and my own coffee machine! Would definitely recommend for anyone wanting a beautiful room near the city!

Tastefully decorated rooms, comfortable and well appointed with some nice touches and aesthetic quirks. Spacious dining area… cooked to order breakfast was great! Nice garden area. Friendly staff. Short walk from Norwich city centre and on site free parking was a plus.

Good location but no AC and above the pub did detract from the experience. Staff friendly and helpful, provided a fan which helped.

Lovely hotel; highly recommended.

Super comfortable stay in stylish and well appointed room. I didn’t experience any of the facilities as my stop was so short, but the welcome and the room were perfect.

The Hotel and pub was a pleasant surprise, lovely recently refurbished rooms sand friendly attentive staff.

A very nice room with heating

Everything was good. Attractive property in a area close to the City centre. Friendly staff, relaxed atmosphere. Big room where everything worked. planning to go there again.

My stay was absolutely outstanding, room was superb, comfortable clean. Would definitely stay again. Highly recommend

A lovely individual hotel situated within easy walking distance of all amenities. Very friendly and helpful staff

Hotel was lovely , only compliant the bed was hard which interrupted sleep. All other aspects excellent Great food for vegitairian.

Excellent

Lovely hotel with well equipped and spotless rooms. Food in restaurant was excellent.