noisy, no availability for parking af any of the nights, towels were tiny, no wifi at all.

noisy, no availability for parking af any of the nights, towels were tiny, no wifi at all.

Good bed Good shower Secure

Good bed Good shower Secure

The hotel is in need of serious refurbishment. I had booked a room with a King size bed but was told on the day that my room had been changed due to maintenance reasons. I was given a smaller room with a double bed. The room was extremely warm when i went to open the windows , the window latches were broken and could not secure the windows. I asked for another room for my second night, which was cooler but was also in need of refurbishment. The lady on reception was most apologetic but there was not much she could do.

The hotel is in need of serious refurbishment. I had booked a room with a King size bed but was told on the day that my room had been changed due to maintenance reasons. I was given a smaller room with a double bed. The room was extremely warm when i went to open the windows , the window latches were broken and could not secure the windows. I asked for another room for my second night, which was cooler but was also in need of refurbishment. The lady on reception was most apologetic but there was not much she could do.

My husband and I stayed here for 1 night but was supposed to be 2. The reception rang to check confirmation details code etc. when we arrived all went smoothly but on entering the building the electronic door lock was broken and was easy to push open. The lobby smelt of an inappropriate smoked substance very strongly. The room appeared cleaned but having taken my shoes off it was sticky. The bed sheets were cleaned but stained with dirt and biro. When we woke up in the morning the smell had gone in the corridor but returned a few hours later - a lot stronger. This didn’t disappear and made me uncomfortable with the broken external door so we decided to leave early. If you are looking for a place to close to Norwich, it would suit. As long as the door was fixed. Not sure we would return. There was free parking on site.

My husband and I stayed here for 1 night but was supposed to be 2. The reception rang to check confirmation details code etc. when we arrived all went smoothly but on entering the building the electronic door lock was broken and was easy to push open. The lobby smelt of an inappropriate smoked substance very strongly. The room appeared cleaned but having taken my shoes off it was sticky. The bed sheets were cleaned but stained with dirt and biro. When we woke up in the morning the smell had gone in the corridor but returned a few hours later - a lot stronger. This didn’t disappear and made me uncomfortable with the broken external door so we decided to leave early. If you are looking for a place to close to Norwich, it would suit. As long as the door was fixed. Not sure we would return. There was free parking on site.

The welcome was on point, easy to find and walking distance to local amenities. Well set out room with excellent facilities.

The welcome was on point, easy to find and walking distance to local amenities. Well set out room with excellent facilities.

Lovely studio apartment with all the required amenities. Excellent location. Lots of pubs cafes and takeaways at walking distance. Pleasant and accommodating host. Upgraded us to a ground floor apartment when I told her I had injured my foot

Lovely studio apartment with all the required amenities. Excellent location. Lots of pubs cafes and takeaways at walking distance. Pleasant and accommodating host. Upgraded us to a ground floor apartment when I told her I had injured my foot

Very comfortable room. The service was from Hannah the concierge was incredibly helpful and friendly. We will definitely be choosing to stay here again next time we visit Norwich.

Very comfortable room. The service was from Hannah the concierge was incredibly helpful and friendly. We will definitely be choosing to stay here again next time we visit Norwich.

Very good staff very helpful lovely rooms if I had 1 fault we couldn’t get the thermostat to work in the room to turn the heating up so the room was a little bit chilly

Very good staff very helpful lovely rooms if I had 1 fault we couldn’t get the thermostat to work in the room to turn the heating up so the room was a little bit chilly

Cleanliness could have been better but the biggest issue was no heating or hot water for the 2 nights we were there which totally ruined the weekend. Honestly if you are going to visit in the area I would say, don’t waste your hard earned money, stay elsewhere. Definitely not worth the cost or the risk of having cold showers during your stay. I complained to the manager on our departure who has since sent me an email offering us a free 3 night stay as compensation. My answer I’m afraid will be ‘no82nothanks’.

Cleanliness could have been better but the biggest issue was no heating or hot water for the 2 nights we were there which totally ruined the weekend. Honestly if you are going to visit in the area I would say, don’t waste your hard earned money, stay elsewhere. Definitely not worth the cost or the risk of having cold showers during your stay. I complained to the manager on our departure who has since sent me an email offering us a free 3 night stay as compensation. My answer I’m afraid will be ‘no82nothanks’.

Great location for all the attractions, good accomodation, comfortable nights sleep, and the staff were very welcoming and helpful. Would definately book again

Great location for all the attractions, good accomodation, comfortable nights sleep, and the staff were very welcoming and helpful. Would definately book again

Need to polish the kitchen equipment and basic cleaning of the floor would help. Needs a small maintenance of the property to bring to good standard. The feeling is that the owner gave up on the property. Good location, but need for safety (extra locks) shouldn’t be underestimated. Overall - OK.

Need to polish the kitchen equipment and basic cleaning of the floor would help. Needs a small maintenance of the property to bring to good standard. The feeling is that the owner gave up on the property. Good location, but need for safety (extra locks) shouldn’t be underestimated. Overall - OK.

Apart from the instructions on how to get in being back to front it’s all pretty straightforward. Couple of pubs close by which are nice and off-street parking is good although a bit tight.

Apart from the instructions on how to get in being back to front it’s all pretty straightforward. Couple of pubs close by which are nice and off-street parking is good although a bit tight.

We had an amazing stay and will be back as soon as we can :-)

We had an amazing stay and will be back as soon as we can :-)

Excellent coms before arrival, very accommodating & easy to deal with, staff excellent & accommodation very high standard. Good location, highly recommended

Convenient location, very dusty and not so clean. Small room initially and they changed it once there was not hot water. Great parking and easy access. Did not understand how to get keys as we arrived after Concierge hours. watch the confirmation e-mail. Design of bathroom quite impractical. Very do it yourself, the complete opposite of concept of service. Very good for independent solo artists.

Nice looking place but reality not quite the same. A little bit damp smelling and issues with bathroom door handle (too big to get your hand around and turn). Otherwise fine and very well positioned for amenities.

Nice looking place but reality not quite the same. A little bit damp smelling and issues with bathroom door handle (too big to get your hand around and turn). Otherwise fine and very well positioned for amenities.

Pleasant apartment close to city centre. Comfortable bed and feather pillows a nice touch. Also robes and slippers. Cleaning OK lots of chrome some a bit tarnished but that doesn't bother me. A fan was provided which was nessasary as it was a very humid night

Two of us stayed one night in the midweek and booked the day before. The apartment hotel was very good overall in a location close to Norwich city centre with only a 15-20 min walk to the main shopping centre. There are also a few shops and a friendly pub just opposite. We only saw inside one room as seen in the official photos. It was a double room on the first floor and quickly reachable from the carpark up outdoor stairs. The carpark was not busy - we had received a message saying it was unlikely to be full (places are limited to 13 and not guaranteed). Our room had a small kitchen in the open plan bedroom area with two ceramic rings as well as microwave and fridge with freezer compartment and enough crockery and pans for two, and a separate room with shower and toilet. Tea, coffee and biscuits were provided and there was shaving and toothbrush kits in room if needed. It would be useful to have a key drop facility as there are limited concierge hours and it is unclear how to leave early other than leave keys in an unlocked room. We waited until 8.30 opening but would have preferred earlier. A call to a 24hr number was answered quickly-the person we spoke to did not have an answer to our question and could not reach anyone to find out. We also noticed some other guests had confusion checking in outside of concierge hours also calling the 24hr no. This aspect could be improved. There is at least one wheelchair accessible room on the ground floor which was identified as such.