An exceptional stay from start to finish. Every single staff member acknowledged you with a smile, and a capable “can do” attitude resonated throughout. Room was really spacious, quiet, and well appointed. Beds were extremely comfy Complimentary prosecco on a Saturday afternoon helped too! Will definitely stay again.

Stayed for a night to celebrate my Birthday but my planned night out got ruined because i was left in a very dark room without light while i was getting ready to go for my dinner reservation. Even the concierge who came to help me move room was shocked by the state of the room without any light. Ended up being very late so have to cancel my dinner plan. What a disaster. Don't you check everything is working in the room before allocating it to guests? This is not acceptable. Your touch screen system does not work so well even in the new room provided its very slow.

Stayed for a night to celebrate my Birthday but my planned night out got ruined because i was left in a very dark room without light while i was getting ready to go for my dinner reservation. Even the concierge who came to help me move room was shocked by the state of the room without any light. Ended up being very late so have to cancel my dinner plan. What a disaster. Don't you check everything is working in the room before allocating it to guests? This is not acceptable. Your touch screen system does not work so well even in the new room provided its very slow.

We really enjoy staying at Montcalm hotels , we have stayed at the brewery several times and have always had amazing stays with comfortable beds . We decided to stay at the royal London house this time, the entrance and staff are all lovely and very welcoming. The aviary bar was great and we had breakfast which was also very good the morning we left. The only downside was the comfort of the beds , we did have a large dip in our matress , we did mention this to reception and they moved us to another room which was better but still not as great as last time we have stayed at the Montcalm .

We really enjoy staying at Montcalm hotels , we have stayed at the brewery several times and have always had amazing stays with comfortable beds . We decided to stay at the royal London house this time, the entrance and staff are all lovely and very welcoming. The aviary bar was great and we had breakfast which was also very good the morning we left. The only downside was the comfort of the beds , we did have a large dip in our matress , we did mention this to reception and they moved us to another room which was better but still not as great as last time we have stayed at the Montcalm .

Amazing hotel with the most hospitable staff nothing was too much trouble for anyone we spoke to and the breakfast was incredible.

Amazing hotel with the most hospitable staff nothing was too much trouble for anyone we spoke to and the breakfast was incredible.

Our 3rd stay at JW Marriott Dubai. Perfect downtown location. First class service and amenities. We will of course be returning

The hospitality

Everything was lovely. The staff were very helpful and my stay was perfect.

Great staff

Great staff

When we checked in they told us to pay 260 for wifi and all the amenities in the room, including breakfast, we paid mostly for breakfast, but when we left they charged us 76 for breakfast, and the truth is we didn't like it because they told us it was already included, also the minibar and the cocktails with open bar, we didn't like the cocktails very much maybe it was that we didn't make the appropriate choice for our taste, we also had the bad luck that when we went the pool, the spa and the gym were under renovation and we couldn't use them we had to walk 10 minutes to another hotel they had. We believe that with all those problems they shouldn't have charged us so much, they should have given us a discount for the inconvenience, but the people were all very kind we have no complaints about that.

When we checked in they told us to pay 260 for wifi and all the amenities in the room, including breakfast, we paid mostly for breakfast, but when we left they charged us 76 for breakfast, and the truth is we didn't like it because they told us it was already included, also the minibar and the cocktails with open bar, we didn't like the cocktails very much maybe it was that we didn't make the appropriate choice for our taste, we also had the bad luck that when we went the pool, the spa and the gym were under renovation and we couldn't use them we had to walk 10 minutes to another hotel they had. We believe that with all those problems they shouldn't have charged us so much, they should have given us a discount for the inconvenience, but the people were all very kind we have no complaints about that.

Will use again for corporate travel

Good location, seems that property been refurbished. Great staff. Cleanliness could be better, mattress cover had stains (accidentally pulled out the cover while pulling out the duvet as it was tucked in) and it had a big brown stain. Not great.

Good location, seems that property been refurbished. Great staff. Cleanliness could be better, mattress cover had stains (accidentally pulled out the cover while pulling out the duvet as it was tucked in) and it had a big brown stain. Not great.

All use again for Business Trips

All use again for Business Trips

Good

Good

room was not ready when i booked in at 3pm messy (potentially dirty) bathmat in bathroom no TV remote - had to request difficult to get hold of concierge, had to ask for room service and they were rude about being the wrong people to contact poor dining experience on terrace noisy visitors at 1.30 am in corridor someone had eaten part of an apple and thrown it down the corridor this was there in the morning requested a slightly later departure and initially refused

room was not ready when i booked in at 3pm messy (potentially dirty) bathmat in bathroom no TV remote - had to request difficult to get hold of concierge, had to ask for room service and they were rude about being the wrong people to contact poor dining experience on terrace noisy visitors at 1.30 am in corridor someone had eaten part of an apple and thrown it down the corridor this was there in the morning requested a slightly later departure and initially refused

Not worth the money in my opnion

Everything was wonderful, staff, Clean, cafeteria, all very polite and attentive. I will say though that the mattress felt old and lumpy, so did the pillows.

Not worth the money in my opnion

Everything was wonderful, staff, Clean, cafeteria, all very polite and attentive. I will say though that the mattress felt old and lumpy, so did the pillows.

Great stay and close to everything you will need

Great stay and close to everything you will need

Fantastic

Fantastic

One word: Fantastic! Especially the breakfast staff.