Compromised by road works

I chose to stay in this hotel due to its proximity to the Kolkata airport. The hotel is not maintained well. The room has a musty odor. The furniture tops were dirty, and sticky. The bedsheet had oil stains and hair from earlier guest. The bathroom did not have hand towels or wash cloths. The bathroom was not properly cleaned. The property looks very dated due to poor maintenance. I am giving these details as I do not want other guests plan to have a restful sleep prior to a flight like I did. Wish I had read the earlier reviews and not stayed here.

I chose to stay in this hotel due to its proximity to the Kolkata airport. The hotel is not maintained well. The room has a musty odor. The furniture tops were dirty, and sticky. The bedsheet had oil stains and hair from earlier guest. The bathroom did not have hand towels or wash cloths. The bathroom was not properly cleaned. The property looks very dated due to poor maintenance. I am giving these details as I do not want other guests plan to have a restful sleep prior to a flight like I did. Wish I had read the earlier reviews and not stayed here.

people are good here

people are good here

Very stylish and elegant and clean.

Very stylish and elegant and clean.

The hotel is convenient for transportation to and from the airport. The restaurant is excellent. The check-in process takes too much time Almost 30 minutes for a confirmed, already -paid reservation. There were ladies running around greeting the guests. Maybe they should be taught to check in the guests. The fixtures in the bathroom were ordinary. The view from the room was to the next building on the street. That was not our biggest complaint, through. The bathroom didn't have hand towels. The quality of the coffee powder in the room was abysmal. We were pressured to give a glowing review, which we didn't appreciate.

The hotel is convenient for transportation to and from the airport. The restaurant is excellent. The check-in process takes too much time Almost 30 minutes for a confirmed, already -paid reservation. There were ladies running around greeting the guests. Maybe they should be taught to check in the guests. The fixtures in the bathroom were ordinary. The view from the room was to the next building on the street. That was not our biggest complaint, through. The bathroom didn't have hand towels. The quality of the coffee powder in the room was abysmal. We were pressured to give a glowing review, which we didn't appreciate.

Things I liked: During breakfast the staff was coming to talk to you often. Food options were nice as well during breakfast. Room service was satisfactory. Location is close to the airport so that's convenient. However a shuttle to and from the airport would be rather helpful. Things I didn't like: The random security check under the taxi using a mirror and luggage scanner which was not manned while our luggage passed through it at 2 am made no sense. It just feels like a process to tick the box with no real purpose from the security staff. Lobby doesn't suit Holiday Inn's image as there were people sleeping in the lobby (it rather looked like they had passed out after having a spirited night). During check in I was not given any information may be considering half of my family had already checked in earlier during the day. I figured out the WiFi password by myself later in the room. Out of the 2 rooms booked one didn't have a refrigerator. The property is among the dirtiest start rated hotels I have ever been in. The lobby, corridor the rooms all are barely "cleaned" to say that there is housekeeping staff and again like the security staff it just felt like they are doing their job to tick the box. I have a baby who has asthma and struggles around dust. But the rooms were dusty. The carpets were stained, the parts around the carpet had dust and gunk settled around it. Forced to give feedback while the hotel staff was standing over my shoulder during check out.

Things I liked: During breakfast the staff was coming to talk to you often. Food options were nice as well during breakfast. Room service was satisfactory. Location is close to the airport so that's convenient. However a shuttle to and from the airport would be rather helpful. Things I didn't like: The random security check under the taxi using a mirror and luggage scanner which was not manned while our luggage passed through it at 2 am made no sense. It just feels like a process to tick the box with no real purpose from the security staff. Lobby doesn't suit Holiday Inn's image as there were people sleeping in the lobby (it rather looked like they had passed out after having a spirited night). During check in I was not given any information may be considering half of my family had already checked in earlier during the day. I figured out the WiFi password by myself later in the room. Out of the 2 rooms booked one didn't have a refrigerator. The property is among the dirtiest start rated hotels I have ever been in. The lobby, corridor the rooms all are barely "cleaned" to say that there is housekeeping staff and again like the security staff it just felt like they are doing their job to tick the box. I have a baby who has asthma and struggles around dust. But the rooms were dusty. The carpets were stained, the parts around the carpet had dust and gunk settled around it. Forced to give feedback while the hotel staff was standing over my shoulder during check out.

Hotel needs complete renovation....Misses the Mark of Holiday Inn hotels in other cities

Hotel needs complete renovation....Misses the Mark of Holiday Inn hotels in other cities

Terrible stay the room we were given was smelly and suffocating

Terrible stay the room we were given was smelly and suffocating

Good hotel. Very clean and courteous hotel staff.

Good hotel. Very clean and courteous hotel staff.

Everything was good except the housekeeping. It was very slow. They took 2 hours to just get 2 bottles of water and after multiple phone calls. Even after paying extra surcharge for suite room, they got a thin mattress to sleep on floor for the third guest. They did find a cot and a thick mattress after multiple complaints and phone calls. I expect better treatment w.r.t housekeeping and the price I was paying for the room.

Everything was good except the housekeeping. It was very slow. They took 2 hours to just get 2 bottles of water and after multiple phone calls. Even after paying extra surcharge for suite room, they got a thin mattress to sleep on floor for the third guest. They did find a cot and a thick mattress after multiple complaints and phone calls. I expect better treatment w.r.t housekeeping and the price I was paying for the room.

Not a 4-star restaurant. Too many issues to write down. But the staff is excellent and food was good .

Not a 4-star restaurant. Too many issues to write down. But the staff is excellent and food was good .

Conveniently placed to the airport. Has a shopping mall for food and fruits next door. Should improve the condition of the approach road. Very dusty and broken. Staff is very pleasant and supportive

Conveniently placed to the airport. Has a shopping mall for food and fruits next door. Should improve the condition of the approach road. Very dusty and broken. Staff is very pleasant and supportive

Ok hotel close to the airport.

Ok hotel close to the airport.

Good average hotel near airport

Good average hotel near airport

Room and bathroom was not clean. Bathroom shower knob came off, shower was not clean and didn’t give you very much toilet paper. The one positive thing was the breakfast and staff was great! Not a 4 star hotel.

Room and bathroom was not clean. Bathroom shower knob came off, shower was not clean and didn’t give you very much toilet paper. The one positive thing was the breakfast and staff was great! Not a 4 star hotel.

The corridor was smelly and the room was dripping water. I would not recommend this hotel at all.

The corridor was smelly and the room was dripping water. I would not recommend this hotel at all.

The cleanliness of the hotel had been compromised. I had stayed in HHH before but this time they disappointed me. The pillow covers and bed sheets were not changed and cleaned. Someone’s spit stain was left on the on the pillow.