We enjoyed our time at the property however the staff at the bar could have been more friendly. The hotel offers a free drink upon arrival and unfortunately when we went down to the bar after dinner for a drink a bus full of people had just arrived and we ended up waiting almost an hour to be able to get a drink (even though we were paying and not receiving a complimentary drink).

Loved our stay at the Moxy, we definitely will be back!!

This Marriott property is pretty basic. If you aren't planning on being in your room too much this might be ok for you. The guest service was good, the location was centrally located. Everyone was very helpful.

This Marriott property is pretty basic. If you aren't planning on being in your room too much this might be ok for you. The guest service was good, the location was centrally located. Everyone was very helpful.

Nice place to stay in

Nice place to stay in

Nice and clean hotel , love the decor. Helpful staff

Nice and clean hotel , love the decor. Helpful staff

I didn’t get the room what I booked , why? Staff said Expedia oversold the rooms. What is my fault. I should get the full refund.

Fresh look - indifferent staff

I didn’t get the room what I booked , why? Staff said Expedia oversold the rooms. What is my fault. I should get the full refund.

Fresh look - indifferent staff

Brand new hotel with nice outside seating, dining, hot tub. The rooms were a little strange decor with no amenities in the room, but clean and comfortable.

Brand new hotel with nice outside seating, dining, hot tub. The rooms were a little strange decor with no amenities in the room, but clean and comfortable.

Where do I start with this place. As a frequent traveler to Banff and surrounding areas this is one of the worst spots to check in. The staff was terrible. Not friendly not helpful. For $670.00 a night ?!? The photos make it look decent until you step inside. The rooms don't even have a mini fridge, the hallways don't even have ice machines. They don't even offer any type of room service for 700.00 a night ?!? You got to be kidding me. To top it off myself and my kids got pink eye after staying here. The parking is horrendous they don't even have enough parking for all the guests ! Cheap and cheesy. For what you pay I’d rather go to the Fairmount. This place is not the place to stay. Only nice thing is the lobby smells nice. Beware folks. This is not the place. Trust me. NEXT!

Where do I start with this place. As a frequent traveler to Banff and surrounding areas this is one of the worst spots to check in. The staff was terrible. Not friendly not helpful. For $670.00 a night ?!? The photos make it look decent until you step inside. The rooms don't even have a mini fridge, the hallways don't even have ice machines. They don't even offer any type of room service for 700.00 a night ?!? You got to be kidding me. To top it off myself and my kids got pink eye after staying here. The parking is horrendous they don't even have enough parking for all the guests ! Cheap and cheesy. For what you pay I’d rather go to the Fairmount. This place is not the place to stay. Only nice thing is the lobby smells nice. Beware folks. This is not the place. Trust me. NEXT!

Amazing property

Amazing property

This property was dirty and way to over priced. Not happy at all.

It did the job of providing a place to stay for a decent price in Banff, but wasn’t anything special by any means. Property and rooms are extremely outdated, doors are quite thin, bathroom was very old.

The hotel amenities, appliances and furniture are very old. Air conditioner is very old and doesn’t work, they have an extra fan in the room to cool down. Tried opening the balcony door for some fresh air but it was too noisy. Beds are very old they squeak with every move. Extremely expensive and would never recommend for what they charge.

Staff were nice. Parking is difficult, expecially with the construction on site. No one said there was construction on hotel property right out side the hotel room windows. No AC... except a squeeky fan, so you have no choice but to keep a window open and be kept awake by street noise just so you dont compleatly over heat. And ic thoes dont get ya, the hard beds with springs pushing up will stop you from sleeping.

Cheap price....room was clean...but everything else in the hotel was dirty

Washroom was terrible. No Ac

Everything was fine however there is no AC. This is important when temperatures are in the 30s

N/A

Terrible place, not Wi-Fi, no Ac so it was hot all night. At least the beds looked clean, everything else looked terrible

nothing really it was clean everything was on a slant so hard to walk up.

Great hotel, comfy beds and quite.

Room and beds comfy; cleanliness very good, except the leftover cocktail in the fridge on arrival.

Was nice place, clean, friendly staff, they provided us with a bagged breakfast and coffee/tea every morning with muffin, fruit, yogurt. Little walk to downtown, Banff isn't very big.

This hotel is definitely in need of some renovation. Everything looks old and tired. There seemed to be a bit of a smoky smell in the room. One of the strange things is that there is no control of temperature in the room. When we walked in the room it was super warm. The thermostat in the room said it was 25°C however it was set for about 16°. We asked the staff about it and they said that the temperature is centrally controlled for the whole building . They keep it warm so the pipes don’t freeze they said. They did offer us a fan thankfully. They don’t seem to have fitted sheets for the beds. They just have a top sheet laid over the mattress. Not the best in that when you turn around in the night you find yourself waking up laying directly on the mattress. Due to Covid they were not serving hot breakfast however they kindly offered us a bag breakfast. It included a juice box, a muffin, a yoghurt, a fruit cup and a boiled egg. Also served tea or coffee. I can’t say enough about how kind and helpful the front desk staff were! Very accommodating and friendly! I also appreciated the parking in the covered parking lot.