Location and good breakfast

Having stayed at this hotel 5 times over the past 20 years I have to say the rooms are in need of a refurbishment.the room we occupied had tired furniture and broken shower porcelain shower knobs. The £15 per night parking is expensive having risen from £10 per night. Hotel Du Vin I expect a much higher standard considering the prices charged. Hopefully you will be carrying out a hotel refurbishment ASAP. Thank you

Rooms are always so comfortable and spotlessly clean. The nicest part is being welcomed by Gerry on the reception desk. Such a friendly ,kind face and lovely nature. She is an asset to this hotel and we love to see her looking happy in her work.

The property is situated in a beautiful part of the city and close enough to walk into the centre. The staff were incredibly helpful and parking was easy (be quick so you don’t miss out on a spot)!

The room was a touch too warm but luckily wasn’t too hot outside, I couldn’t find the thermostat.

Central location and excellent restaurant.

Excellent location, best bed I’ve slept in

Nothing

Good food and wine Helpful front desk Compensated for room issues

Changed suites twice because of room issues: Ceiling stained by water leak Missing security locks Blocked shower drain Loose toilet fixtures Ill fitting blinds Drain smell

Reception staff very helpful

Understaffed in the restaurant for breakfast. Rubbish continental breakfast and very poor cooked breakfast. 1st room not clean and smelt. First room-paid for basement room. I understand this is one on the "cheaper" rooms but the noise overhead (past midnight) and from 6 in the morning was terrible. Scraping chairs, moving furniture etc, the room smelled damp and the bath wasn't cleaned properly. At 7 in the morning, 2 maintenance men were sorting the room next to us out and they were talking to each other extremely loudly. We asked to change rooms. Same category but a LOT nicer. Also, you can actually book car spaces even though the website says its on a first come first served basis.

Staff found us a parking space which made a huge difference in the rain.

Watched rugby match in the room before going to a party so a full mini bar would have been nice rather than empty fridge.