Helpful staff

It was difficult to find the car park exit

Breakfast was ok

Facilities aged and poor quality WiFi was useless

It’s a good old fashioned hotel, clean with friendly staff

large rooms and huge bath in our room

not much. it was dated and dirty. I tried to move rooms on arrival only to be given an even worse room.

the place is set back in the 50’s and costs an arm and a leg. don’t go there

great location, lots of parking space, comfortable, clean and friendly

nothing

Was 5 mins from the centre of town. A nice hotel that was excellent value for money

This is not only a very clean and comfortable hotel, spacious and well laid out with a truly Victorian elegance, but must have been the best value for money break I've had in years. The room was great, the checkin was at a time to suit me, and the breakfast was excellent - well cooked and generous portions, and very filling. The location is also perfect for Harrogate (right in the centre) and there's an excellent car park with lots of space. The staff were also excellent. I would cheerfully have paid double and still felt I was getting value for money.

The only thing that went wrong is for some reason my satnav thought the hotel was somewhere north of Ripley, so took me a ridiculously long way round to arrive in the wrong place. If you're using an iPhone, don't use the address, just head for the town centre and it's on the road north to Ripley about 300 yards on the left.

good breakfast

Breakfast was great. Proximity to the town was good. Top floor room was quiet and away from traffic. Great view out back and lots of morning sunshine. Windows opened well and great fresh air intake. The heating in the room was excellent. Especially after a cold day out and return from the evening visit to town

The chef serving breakfast was not very engaging or cheerful. I felt guilty asking him for breakfast. The room..... Dated and in need of attention. The wallpaper was not peeling but the edges were something to be desired where they met up. The light fittings were rickety and loose. Carpet had seen better days and had various stains. The hot water took an age to come through to the shower head. And I mean an age. Had to run the hot bath tap to increase the flow to the room till the it ran hot and then turn the shower on. Took a few minutes. The bed sheet had a large stain on it, but was obviously a fresh. Call it a clean faint stain. The shower rail was loose. There was an onset of mould in the grout of the tiles and silicone around the bath. However, this was a comfy twin room. With all the negatives listed here with this room, it didn't detract from it being a bolt hole to rest, wash and sleep. This we did and we were well rested.

love the place my mum worked here 20 years ago. so happy.

its okay and nice view

A convenient location for walking to the town centre. There was ample parking at the hotel when we stayed in early January.

The once luxurious hotel is dated and needs to be modernised.

Breakfast wasn’t included, but really should have been for the £180 p/n price

Everything. The room was small, extremely dated, we had a very small window overlooking a skip. The double bed was small and uncomfortable and sleep was disturbed by a lot of loud (boiler) type noise all night. The reception desk wasn’t manned most of the time and when we did speak to staff they weren’t particularly friendly.

very friendly staff clean rooms & good choice for breakfast .

Nothing to dislike.

Cobwebs and all broken coat hangers

Breakfast was fine. The staff attitudes towards and lack of compassion for a veteran suffering from parkinsons and dementia about a missed payment for breakfast was appalling, to say the least.

Staff attitudes and their apparent lack of training.

Great breakfast. Very old and tired looking place. Rooms clean enough . For the price wouldnt go there again.

Outdated and tired looking

The experience was nice, comfy beds, large room, breakfast was lovely

Bathwater was cold

Easy to find and a good location with good parking. Warm room.

Room was a little smaller than expected for the price paid. Given wrong time for breakfast on Saturday which was inconvenient for us.

it has an old fashion charm

it was a little cold in the room but I understand that business are trying to save on energy. I just put on an extra jumper