The water was too hot. The tv did not work well. There were very few channels and some were frozen.

Water was boiling hot customer service was terrible worst hotel I ever been to

The only I liked about the property was that the beds were comfortable

Didn’t like the fact that It didn’t have a pool. Didn’t like the smell of the elevator. I didn’t appreciate the fact that I was basically forced to stay longer because I couldn’t check out early

The clean room and friendly staff I lost my card they made ever effort to make sure it was returned to me fast

Nothing

Great

Stay in KC was great

Staff was friendly and efficient

The TV didn't get local channels. Just subscriptions. The neighbors could hear my TV

Spaciousness of the room.

No cold water, water was always too hot from sink as well as shower.... Also have yet to receive the $150 hold on card 😢

During my stay there was no TV or WIFI service.

No WIFI or TV service.

The contour of the room

Elevator

It was clean

The ppl at surrounding stores are rude

nothing.

The tv in the room didn’t work, no microwave and no fridge. When my husband informed staff about everything they informed us we would have to talk to the manager then next morning. when checking out the front desk guy informed us we would get 10% back due to the tv not working, they in fact charged my husbands card 10% and another 2.50 charger after. We speak with the manager he’s a business man and tells you what you want to hear told me a bunch of bs and that he would call me by noon with a resolution. We leave go have breakfast ANOTHER charge this time for the price of the room. so now over 300+ dollars just completely lost. we go back talk with him and have booking.com rep on the phone as well and the rep in fact told him that they charged my husbands acct AGAIN! the manager will make you feel like the idiot but he is literally the crooked of the crooks! This is the absolute worst experience that I’ve had. HORRIBLE!

There wasn’t a positive thing about the experience.

The rooms were poorly renovated. The shower was Luke warm. There was a joke of a breakfast. Parking was difficult. The location was noisy. The Wi-Fi was awful.

The location is under construction/renovation. We checked in after 5pm and had to call the front desk immediately after checking in to be advised that our TV had no signal due to a cable outage. The TV did not have a signal the entire stay. Our room had no refrigerator, just a hole where it would be. Our room had no smoke detector and the thermostat/heating and cooling was not operational during our stay. The water pressure was a major issue and the reason that I requested some type of discount on my daily rate but was advised the property’s limitations on discounting my contract since it was through a third party. I will start booking my stays directly with the property to ensure this never happens again to cost me more than my money.

The location of the property was convenient.

nothing

dirty and location