Everything! This place is so cozy and comfortable. The general manager is absolutely amazing and very informative about the property. I got a flat tire on my rental and the rental company was no help getting it taken care of and I was in a pinch for time to get the car traded out before the closest rental place closed. He kindly and nobly offered to change the tire so I could get to the rental place on time. All of this after he allowed me to stay and wait in my room for the rental company which never showed btw! I will definitely stay here again the next trip to Santa Cruz!! Thank you so much again David!!

Comfortable room with a nice view. The bed was superb and the reception was exceptionally friendly. I like that tea and coffee are always available. I've stayed here many times.

Lovely property with beautiful rooms, well located

We saw cockroaches in our room at night. That ruined the stay for us.

The house was very nice, good history and the staff was very nice.

The stairs, but that comes with the house.

the staff, building, history, and balcony.

Bathroom tile was broken in places. Shower light was hard to find.

beautiful renovated place, high tech, great location, lots of perks included.

A superb room in a very friendly and lovely hotel. Friendly helpful service. Location was super handy.

very comfortable

The power to the wall sockets went out An

Property is in a restored house originally built in the late 1800's. The restoration is nice and the location is just a short walk to the Santa Cruz Boardwalk and Wharf. Nice refreshment bar in the lobby with complimentary coffee, soft drinks, and ice.

The cleanliness of the room was lacking. Old urine buildup on the toilet seat, mold along the backsplash of the bathroom sink. Lots of water deposit buildup on the shower head. The toilet paper holder would come off of the wall every time it was used. The set screw just needed to be tightened. Check in is at 3 o'clock. Arrived at 2:30 to see if we might check in a little early. Nobody was at the front desk. Just a sign saying they stepped away for a few minutes and a phone number to call. I called and was told I'd have to wait until 3 o'clock. Okay, came back in at 3 o'clock, found someone at the front desk , but after checking in, was told the room wasn't ready. Needed 10 - 15 mins. Waited until 3:15 to go up to room. Still being cleaned. We stayed two nights. Next day, nobody at the front desk. Just their sign. Did catch someone new later and asked when the room would be cleaned. Was told we have to ask for cleaning if we wanted. Okay, can you clean the room? No, not today. One of our cleaning people called in sick. They were able to give fresh towels and put the toilet paper holder back on the wall. It fell off again because it wasn't properly fastened. Just a note, there is no elevator in the property. Keep that in mind when carrying luggage. Mattress was like a futon mattress not a regular mattress This is a beautiful property in a great location. It could provide a wonderful experience for guest if only the staff paid attention to the details and acted like they cared. They label themselves as "Luxury Suites" but it falls far short of this title. A sign at the front desk saying you stepped away for a few minutes can't run your business.

very modern with an oldie-worldly feel to it. loved the location and the short walk to downtown.

nothing

The room had a cute fireplace and a balcony. The bed was comfortable.

It had a weird sink with backwards hot and cold but that is manageable. I wish the television was not such that we were hitting our heads on it all the time.

Like the complimentary refreshment!!

More towel in the room and floor mats

great staff, super location room #5 was the best. very large. other rooms quite small

shower in the room but no shelf to place soap/shampoo