Eco Hotel Casa Corazón Bacalar
Hotel in Bacalar
Reasons to book
Free cancellationFull refund if you change your mind
Great price for your budgetOne of the lowest cost properties in the area
Includes essentialsGarden, Air conditioner, Internet / Wifi and more
About this hotel
Located on the edge of the Bacalar shore, this charming hotel features a dock in the middle of the lagoon. Casa Corazón offers rooms with balconies and some with lagoon view. Free Wi-Fi is available only in common areas.
Amenities
Air conditioner
Internet / Wifi
Parking
Balcony or Patio
Garden
Family friendly
Map of Bacalar
Available Rooms
Standard Double Room
1 Queen • 172 ft²
Sleeps 2
You'll be directed to Booking.com for availability & pricing
Family Room
1 Queen • 193 ft²
Sleeps 4
You'll be directed to Booking.com for availability & pricing
Deluxe Double or Twin Room with Lake View
1 Queen • 172 ft²
Sleeps 3
You'll be directed to Booking.com for availability & pricing
Queen Room with Balcony
1 Queen • 172 ft²
Sleeps 2
You'll be directed to Booking.com for availability & pricing
Deluxe Double or Twin Room with Balcony
1 Queen • 172 ft²
Sleeps 3
You'll be directed to Booking.com for availability & pricing
$$$$
Reviews
100% verified reviews1.0
To be honest, not a lot
We read the other comments about it being an old and worn down hotel but thought that it can’t be too bad for the price, but we’re sorry to say that it is not worth it for the price, not at all!
- it isn’t located where it is shown on booking! It’s about a 15 min walk down south the lagoon (so 30min walk to the city centre). Look it up on google maps
- staff was absolutely unmotivated and every question about a blanket or toilet paper (both was missing in the room!) was answered with hesitation
- the room was so worn down: saggy bed , balcony door not closing/opening or only with strong force, no safety box
- overall it was cleanish but linen and towels were stained
- there is a pier to the lagoon but you don’t have a full view of the lagoon because it’s blocked by a little island
1.5
The place is great, the Laguna is beautiful.
Book this place to be able to swim in the laguna and chill at the laguna. Beautiful it is!
Drinking Water was available ✔️
But...
The location is a bit far from the city center by foot. Although taking a taxi cost about 50 pesos which is ok.
The description on booking didn't match what I got as a room. I booked a room with view on the Laguna. THEY DON'T HAVE ROOMS WITH A VIEW AT THE LAGUNA!! (See picture of booking which says specific "view on the lake/laguna"
I booked also this place, cause they said there was a restaurant. THERE IS NO RESTAURANT IN THE HOSTEL! There are some restaurants in the surroundings, some you have to pay to eat/sit at the laguna which is stupid if you have your hostel at the laguna... No fridge to stock some food or drinks....
There was no hot water In the shower (as they did mention it was there on booking). Not so bad beacause it's so hot outside. But also almost no water coming out of the shower! Washing long hair, not easy! The bathroom is so tiny that you could not stand there with 2 people inside. And feels very claustrophobic...
There was no musquito net (as they did mention it was there on booking)
As I told them that a lot of things didn't match the description, I ask to pay the price of a normal room. (With no view, basic room) at the price the room was at that moment on booking. (There was a room free on booking still...) they called the responsable... (in very bad English we talked, he couldn't pass cause he was not in town...)
He said they don't do that, and they have no rooms left (??). He said to leave and book in some other place if we where not happy. I insisted that I wanted to stay, but it was a shame that he reacted like this (since this room was not what it said on booking ) on top of that, he didn't agree ,and wanted TO CALL THE POLICE ON US if we didn't pay the price! Also he said "IF YOU ARE FROM EUROPE, YOU CAN JUST PAY THE PRICE, CAUSE FOR YOU IT'S NOTHING!" Wauw!! Really? We saved a long time to be able to travel ..
Clientfriendly:0
Helpfull:0
Rudeness :10!
3.0
The location is nice, the access to the lagoon is great.
the property needs maintenance, no A/C, the bathroom sometimes smell like sewer.
1.5
Great location! So nice staying right on the lagoon.
The room was uncomfortable. It was super hot, no aircon. The sheets were dirty. The door was difficult to close. The shower was cold. I left my AirPods in the room, but stayed in Bacalar for 3 more days. The staff were contacted, but they never returned them. I understand it’s my fault for leaving them, but it’s disappointing that they are not trustworthy. They also owned me change for the room, but they never gave it back to me. Lazy and thoughtless staff!
0.5
The private access to the lagoon was the reason we booked this hotel and even this they can’t looked after properly.
When we checked in, they didn’t have our reservation because they don’t check booking.com. The room was ok but the bathroom was old, paint was missing, we had no water, had to asked for it to be turned on. They charged us for air con. The staff was extremely unhelpful when we mentioned our concerned. The hotel has a lot of potential but it’s outdated and not being looked after all. Definitely can find better accommodation in Bacalar.
1.0
There was no lock on the balcony door and no door handle on the bathroom door. They weren’t serving breakfast or even a cup of coffee. There was a power cut on the first night which meant the fan stopped working and it was incredibly hot. Sheets could do with replacing along with the towels
4.5
I loved the location, it was in the right place and it was wonderful. I liked the coziness of the rooms. The pier was beautiful and well maintained. I could access the Bacalar Lagoon at anytime and take amazing photos.
I did not like that not all the rooms had A/C, this was resolved quite easily and at the spot, but it was not made clear before hand. The power outlets were a little hard to find in my room.
3.0
The hotel has so much potential.
It's a beautiful little spot on the lagoon surrounded by jungle. The lagoon us gorgeous! The staff is wonderful. So friendly. So helpful. Anything we needed they helped and made happen.
The issue is there were bugs here and there in the room. They only give you a sheet to cover with. Water pressure is terrible! Takes 5-10 minutes running it to get warm. Also it's pitch black dark everywhere. We had to turn lights on behind the staff when we came back in the evenings. Literally not a single light on anywhere.
Bonus and good perks were air conditioning was fantastic.
They gave us extra pillows and blankets for comfort.
The room is honestly all we needed because we were never there.
Howerver... The main complaint is our friend who was a solo traveler staying at the hotel with us came screaming and banging on our door at 4:30 am because she woke up to a man standing over her and touching her while she slept. He broke in and God knows what he was planning? She screamed and he ran off. But this was very scary for all of us.
All that yo be said due to the issue of the man breaking in. We wouldn't stay here again. We 100% would have had that not happened.
The staff was absolutely wonderful though. I'd really love to see this place do well. Has such great potential.
The hotel has so much potential.
It's a beautiful little spot on the lagoon surrounded by jungle. The lagoon us gorgeous! The staff is wonderful. So friendly. So helpful. Anything we needed they helped and made happen.
The issue is there were bugs here and there in the room. They only give you a sheet to cover with. Water pressure is terrible! Takes 5-10 minutes running it to get warm. Also it's pitch black dark everywhere. We had to turn lights on behind the staff when we came back in the evenings. Literally not a single light on anywhere.
Bonus and good perks were air conditioning was fantastic.
They gave us extra pillows and blankets for comfort.
The room is honestly all we needed because we were never there.
Howerver... The main complaint is our friend who was a solo traveler staying at the hotel with us came screaming and banging on our door at 4:30 am because she woke up to a man standing over her and touching her while she slept. He broke in and God knows what he was planning? She screamed and he ran off. But this was very scary for all of us.
All that yo be said due to the issue of the man breaking in. We wouldn't stay here again. We 100% would have had that not happened.
The staff was absolutely wonderful though. I'd really love to see this place do well. Has such great potential.
4.0
Great Location.
The water service not so good.
4.0
Location & Staff were attentive.
I did not have a bad experience , but I do think place could use some love ( maintenance, and remodeling) if it were not for the staff ( Gerardo at front desk / reception was attentive and very helpful thank you ! ) Overall i had a good pleasant stay .
2.0
We loved the access to the lagoon.
Unfortunatly the room was dirty. We found hair and old soapbars from former guests in the shower. Also there were stains on the bedsheets and on the curtains. The balconydoor was broken.
5.0
Gut
Gut
5.0
This is a perfect hotel , all private cabanas at a distance from each other where you don't see the others, clean , perfectly setup.
3.5
lagoon access
it needs maintenance and pest control
3.5
The dock is very nice, what you pay for...
Hot water shower ok
Beds ok
Dirti and old room
2.5
I loved the board walk docs out into the lake .
It's was nice and quiet, gave a tree house feel the way the rooms were set up. The room was large but needed fridge.Finally discovered the Michelada stand at the top of the hill our last day. They do have breakfast in the morning.
It was a little far from the town square.30 min walk 10 min bike ride. You should get a bike if you plan on staying here.
We often had water issues with no housekeeping. This place has the potential to be really enjoyable with a few tweaks.
1.5
Liked as one of the previous owners of the LAND that this rustice minimalistic hotelito is build on, it was nice to return to the area and see what has been created. The setting on the Laguna Bacalar and the long pier into the laguna are nice as are the gardens and the out door areas and the basic concept of the hotel.
I was given a ground floor room. The sliding terrace door DID NOT LOCK. NOTHING to keep the room safe. Outside was dark and was close enough that anyone could walk in from the pier /garden and take your stuff. When I mentioned this to the woman who was on reception her response was that they have lots of security cameras. I said in the room too? No
was her answer. Then when I asked about changing rooms to a more secure room on the second level I was told I would have to pay an extra fee. I was traveling for work so had my lap top and phones with me. Their lack of security required that I take my work supplies with me while I went to dinner. While the evening receptionist was pleasant, she was not really informed of where is the close places to eat ( they do not have onsite place for evening meal) I literally slept with my important possessions by my side and actually honestly did not sleep due to the noise of the ceiling fan and the hardness of the bed . It is a concrete bed base which is often found in Mexican hotels with a mattress. There was a sheet. No mattress protector or mattress pad. Very basic bedding, clean though. The curtain in the room was extremely light weight almost sheer so there was no real privacy offered .No charge port near the bed so phone had to be charged in bathroom port. This place with a few investments could be a deluxe hotel of grand quality but at the moment it is not one.
0.5
nice location
very very disgusting dirty rooms, very bad and unfriendly staff. so safety and just poor service.
0.5
Nothing to be honest .
Location was ok but that’s all
Almost everything!!! The room was filthy dirty !!! Our bed looked slept in !!! Other guest shampoo Sachet was open by the shower so clearly no cleaned at all . We arrived to no towels and one pillow . Check it was till 11 and we arrived at 11.10 and nobody was there and no one replied to any of my messages that I had sent hours before and just before arriving. Worst experience I have ever had in a hotel in my entire life !!!! Hated it and it’s totally ruined our time on Bacalar !!! Had to book another room in another hotel just to get over the horrible experience!!! And on top of all of that when we left they didn’t help with the bags and then mentioned a tip haha . Obviously that wasn’t going to happen . So we just got in a taxi and left !!!
3.5
This place has kayaks to hire and we loved the water access to the lagoon, The lagoon is what makes this place so special. apart from that it is pretty run down and the showers and toilets need maintenance.
The property was actually more expensive then it should have been, it’s very far from town, ok if you have a car and it has absolutely no security, the doors do not secure and when we asked about a locked door, they said that they didn’t have a room that had a secure lock, the staff don’t speak any English also which made it difficult for transactions.
They did however ensure us that the front desk is manned all night and that they have security cameras which really wouldn’t help if there was trouble, it’s most likely from other guests. which there was none, maybe one other couple that we saw.
3.5
The place has the best back deck for swimming and hanging around.
1.0
proximity and access to the lake.
Cleanliness and security.
4.0
Perfect contact with a host. One of the best location in Bacalar with direct access to the lagun. Early morning swim … priceless. Parking infront of the hotel. Posibility to rent kayak.
Distance to the city centre (your choice). No AC but in september it was not an issue.
0.5
Our worst and yet most expensive stay through our 6 weeks in Mexico..
The location was 2 km further away from the location written in Booking.com (Check Google Maps). The room we had couldn't lock the terrace door, it had mould in the bathroom and was hardly cleaned before we came..
Worst of all the hotel charged us twice and don't want to refund our money.
0.5
No breakfast athe location
It's near most tour location
3.5
View was incredible. Amazing deck to water area.
Room was smelly, felt damp
0.5
we don’t like when we got there they put us on a room with no air conditioning, the shower very little water she change me extra
we need refund for our reservation
4.0
The dock with clear waters!
the restroom needed a lock.
2.0
lagoon in Bacalar is amazing and the hotel is along one it’s best part
free parking
room was not clean including dirty bed sheets
shower was clearly insufficient
toilets partly broken
no room cleaning between our two nights
terrible wifi connection
sunbed way to hard and partly broken
no bar or food opportunity
the hotel was not located where announced on booking.com (= 35 minutes walking from city centre)
noisy room due to poor soundproof partitions
1.5
We booked more expensive room with lake view which does not exist - we were informed at check in. The staff admitted that they shouldn’t have specifically advertised the room as lake view but said they would not refund us the money. We asked to stay a day less to mitigate for the lack of view to which the staff reassured us many times they would refund us the one night. We never got the refund and were informed few weeks later following enquiries that this property did not offer refunds. This is unacceptable and a theft.
The hotel is not actually located where it is marked on the map and is actually much further from the town centre, the staff admitted that they have been meaning to change that but they just can’t get around to it. This meant we were dropped at the wrong place by the taxi.
Furthermore the reception organised us transport to Belize city privately (named Cesar in case someone wants to avoid him at all cost) and when we get to the border the driver informed us he doesn’t want to go to Belize anymore and kept most of our money and left us on the border.
Terrible experience.
FAQs
How much does this hotel cost compared to others in Bacalar?
The average price for a rental in Bacalar is $69 per night. This rental is $2 less expensive than the average.
Is parking included with this hotel?
Yes, parking is listed as an amenity at Eco Hotel Casa Corazón Bacalar. For more information, we encourage you to contact the property about where to park.
Is there a pool at this hotel?
We didn’t find pool listed as an amenity for this hotel. It may be worth double checking if a pool is important for your stay.
Is Eco Hotel Casa Corazón Bacalar pet friendly?
Unfortunately, this hotel is not pet-friendly. Try searching again and filter for "Pets Allowed"
What amenities are available at Eco Hotel Casa Corazón Bacalar?
We found 6 amenities for this rental. This includes air conditioner, internet / wifi, parking, balcony or patio, and garden.
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