Embassy Suites by Hilton Memphis East Germantown Area
3.5
Average(602 Reviews)Hotel in Memphis, TN
3-Star Hotel
Reasons to book
Includes essentialsKitchen or Kitchenette, Air conditioner, Internet / Wifi and more
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About this hotel
Located near Interstate 240, this hotel is 12.8 km from Memphis International Airport. Features include an on-site restaurant and spacious suites with two streaming flat-screen TVs.
Amenities
Air conditioner
Kitchen or Kitchenette
Internet / Wifi
Parking
Laundry
TV
Wheelchair accessible
Gym or Fitness Center
Family friendly
Map of Memphis, TN
Available Rooms
Two-Room King Suite with Sofa Bed
1 King • 1 Sofa • 258 ft²
Sleeps 4
You'll be directed to Booking.com for availability & pricing
Two-Room Suite with Two Double Beds and Sofa Bed
2 Double • 1 Sofa • 258 ft²
Sleeps 6
+
You'll be directed to Booking.com for availability & pricing
Two-Room King Suite with Bath Tub - Mobility Accessible
1 King • 301 ft²
Sleeps 4
You'll be directed to Booking.com for availability & pricing
Two-Room King Conference King Suite
1 King • 301 ft²
Sleeps 3
You'll be directed to Booking.com for availability & pricing
Two-Room King Suite with Roll-In Shower - Mobility Accessible
1 King • 301 ft²
Sleeps 4
You'll be directed to Booking.com for availability & pricing
$$$$
Reviews
3.5
Average(602 Reviews)100% verified reviews
3.5
Convenient, friendly staff, nice rooms, comfortable beds,
The hot water in the shower never really got hot, stains on the carpet in room,
3.5
The updated hotel, very modern.
Customer service is very poor. Asked to have room cleaned, they never did. Had to ask again. The employees including the supervisors and manager were not help. They would not honor that I was doing work as a consultant for the federal government.
3.5
Friendly staff, clean rooms and environment
The Toliet didn’t work
3.5
The breakfast was good and the location was great. Friendly staff.
Would have liked to have a PM food bar with some appetizers.
My kids wanted to swim. The pool was horrible.
The pool was dirty and green. The worker tried cleaning it but something was wrong with the filter because the water was not moving and needed chlorine. There was hair in the pool and my 10 year old soon begged me to get in on our final day of our visit and he got out because he said that it was gritty under his feet. I think the pool is a health violation. You should close it until repairs are made.
3.5
It’s was clean
I have nothing negative to say about this property
3.5
Very clean property and great staff
Room had ants
3.5
Everything
Everything was great
3.5
GEORGE WAS HORRIBLE AND RUDE AND HE TALKED ABOUT RELIGION WHICH IS OFFENSIVE
3.5
It was clean, the staff was amazing, the continental breakfast was the greatest. Their omelette bar was top notch!! We spent 5 days and it was such a great value.
The pool was a little chilly, that’s honestly about it. The tv in the bedroom wouldn’t connect to the internet so we had to just use the antenna. The hotels response to the issue was great!
3.5
4 burned out bulbs in room all working were low voltage. Evident huge stains on couch. Had to put a towel down
3.5
The location was excellent!
The property is under construction
3.5
The breakfast was awesome! The food and staff were great.
The a/c seemed to have difficulty keeping up but it was very hot outside
3.5
The person who checked us in Aimee was very nice. The other person at the desk was not.
The breakfast had many options and the space was clean.
The towels were clean
It had a working refrigerator and sink for washing out the many sippy cups we have.
The pack and play had a bug in it. And it was broken
The room was dirty, all the sofas were well worn and dingy. We tried to call the front desk about the pack and play and the phones didn't work. We were too tired after driving with 3 small children to complain. My 5 year old found long hairs on the comforter.tha bathroom was not cleaned well.
3.5
Hotel is very dirty! We had roaches in our room. Carpet is very dirty! Walls need cleaning. Hotel is in need of serious renovations.
3.5
The room is clean and breakfast is fantastic
No dressing table in the room
3.5
Love embassy suites
No problem
3.5
Property was nice
3.5
I usually look forward to the breakfast and especially the omelet while staying at Embassy Suites. This time it was very disappointing. The omelet had a strong cooking oil flavor. The grill didn’t seem clean. For my second morning, I chose French toast. It was terribly soggy. I did like the yogurt and strawberries.
My overall impression was that this hotel was shabby and dirty. The couch cushions were dirty and stained. The lamp in the bedroom didn’t work. The stopper to the sink was missing. The dresser door was broken. The handle on the toilet had to be held down for the entire duration of the flush or it would flush properly.
I complained to the front desk shortly after checking in, and was given another room on the fourth floor. The hallway carpet was buckled and it looked like it had been flooded at one time. The second room was in even worse shape with a heavily stained mattress on the sofa bed. When I went back to the front desk, I was told the only other option would be a room with a king bed. I said that wouldn’t work and we would go back to the original room. The male desk clerk said he would comp one night since we were staying two nights. This unfortunately was not reflected on the bill.
3.5
Outside and public spaces well maintained. Breakfast buffet was good with eggs. omelets and fresh fruit.
Main entry had stairs and difficult to bring heavy suitcases up to door. Ceilings in bath were cracked and needed painting. Bathtub dingy and floor around tub looked very dusty.
Pillows were pretty flat.
3.5
the lobby, was beautiful
room was out dated, carpet and couch and chair was filthy. could not keep electronics plugged into outlets.
3.5
I am due a refund. The A/C was inoperative I was told that one nite would be refunded
3.5
The room was nice and comfortable
My toilet had a spot of blood on the side of it, but I had my own cleaning product and cleaned it up myself.
3.5
The ambience. Excellent breakfast omelette crew is the greatest. We enjoyed the happy hour.
more than once there was a lot of water on the floor of the elevator this creates a major hazard
3.5
Breakfast was great
3.5
The breakfast was good but there was no silverware so the attendant went to the kitchen and rinsed off a fork and gave it to me. So my husband didn’t have anything to eat with! She obviously didn’t want to work that day
They didn’t have clean silverware, forks or spoons.
FAQs
How much does this hotel cost compared to others in Memphis?
The average price for a rental in Memphis is $229 per night. This rental is $100 less expensive than the average.
Is parking included with this hotel?
Yes, parking is listed as an amenity at Embassy Suites by Hilton Memphis East Germantown Area. For more information, we encourage you to contact the property about where to park.
Is there a pool at this hotel?
We didn’t find pool listed as an amenity for this hotel. It may be worth double checking if a pool is important for your stay.
Is Embassy Suites by Hilton Memphis East Germantown Area pet friendly?
Unfortunately, this hotel is not pet-friendly. Try searching again and filter for "Pets Allowed"
What amenities are available at Embassy Suites by Hilton Memphis East Germantown Area?
We found 9 amenities for this rental. This includes air conditioner, kitchen or kitchenette, internet / wifi, parking, and laundry.
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