Novotel Cardiff Centre

7.6 / 10.0

Very good(3,955 Ratings)

Hotel in Cardiff

4-Star Hotel

Reasons to book

Free cancellationFull refund if you change your mind

Great for petsBring all your friends and family, even the furry ones

Well priced for this locationProperty prices in this area are generally higher

About this hotel

0.5 miles from the Cardiff International Arena, this Novotel has an indoor swimming pool, a gym and restaurant. Shops, nightlife and Cardiff Central Rail Station are all 10 minutes’ walk away.

Amenities

Pool

Pets allowed

Internet / Wifi

Smoking allowed

Parking

Laundry

Hot tub or spa

Wheelchair accessible

Gym or Fitness Center

Family friendly

Map of Cardiff

Nearby attractions

National Museum Cardiff

1.3 mi

Available Rooms

1 Queen • 279 ft²

Sleeps 4

You'll be directed to Booking.com for availability & pricing

1 Queen • 344 ft²

Sleeps 4

You'll be directed to Booking.com for availability & pricing

1 Queen • 301 ft²

Sleeps 2

You'll be directed to Booking.com for availability & pricing

££££

Novotel Cardiff Centre

££££

7.6 / 10.0

Very good(3,955 Ratings)

Hotel in Cardiff

4-Star Hotel

Reasons to book

Free cancellationFull refund if you change your mind

Great for petsBring all your friends and family, even the furry ones

Well priced for this locationProperty prices in this area are generally higher

About this hotel

0.5 miles from the Cardiff International Arena, this Novotel has an indoor swimming pool, a gym and restaurant. Shops, nightlife and Cardiff Central Rail Station are all 10 minutes’ walk away.

Amenities

Pool

Pets allowed

Internet / Wifi

Smoking allowed

Parking

Laundry

Hot tub or spa

Wheelchair accessible

Gym or Fitness Center

Family friendly

Map of Cardiff

Nearby attractions

National Museum Cardiff

1.3 mi

Available Rooms

1 Queen • 279 ft²

Sleeps 4

You'll be directed to Booking.com for availability & pricing

1 Queen • 344 ft²

Sleeps 4

You'll be directed to Booking.com for availability & pricing

1 Queen • 301 ft²

Sleeps 2

You'll be directed to Booking.com for availability & pricing

Ratings and reviews

7.6 / 10.0

Very good(3,955 Ratings)

100% verified reviews

9.0 / 10.0

Jul 2024

Short but very sweet

Breakfast was excellent both continental and cooked option. We opted for breakfast in bed and service was 10 out of 10

6.0 / 10.0

Jun 2024

Not best suited for assistance dogs - even as a Dog Friendly hotel

Bed really comfortable. Room a great size, nice and big. Relatively clean. Drinks expensive but bar area relaxing. Food in the restaurant looked and smelled great - however we did not eat it ourselves. Plenty of parking availability. Didn't use the facilities (pool/gym etc).

Disability assistance needs: I contacted prior to arrival about having an assistance dog over email, and it was confirmed no pet fees were required. However this was queried again at reception on arrival and the staff member had no idea about assistance dogs, trying to charge the pet fees. I also contacted prior to arrival to request a fridge for the room for her food/medication and was told all rooms have a minibar. There was no fridge in the room, and no facilities to store items requiring refrigeration but I was told at the desk "we used to store people's items but we don't anymore, your room should have a minibar." It did not, and there were no provisions for a fridge being provided for this. We instead had to request ice buckets from the restaurant and replace this a couple times a day in an attempt to keep our items cold. As a pet friendly hotel - I was told my assistance dog was not allowed in certain areas (limited areas to "pets")- which as an assistance dog, is exempt and again had to explain the access laws for disabilities and assistance dogs. Then when trying to input car registrations for the parking the person got both our car details wrong - we watched them input our details and even whilst using phonetics (a for alpha/b for bravo) instead of A/B... it was wrong. We were unable to see on the screen what was input, it was from watching the typing that we saw it was incorrect. All in all a difficult experience on arrival to the hotel. I chose this hotel at a higher cost to other local hotels to the area due to being told that provisions were in place for my assistance dog already, after being confirmed over email and telephone they would be. Really disappointed. There was only one individual on the desk that we dealt with repeatedly - I would advise they have further D&I training.

7.0 / 10.0

Jun 2024

Ok stay slightly dated like many Novotels are good locations

Location near Cardiff stadium

Senior management, On mobile phones in lobby area and food hall looks bad as staff working so hard It presents very poor

10.0 / 10.0

May 2024

A great place to stay in Cardiff. Will be back.

Big airy room, Earl Grey tea, comfortable bed. Very helpful & friendly staff.

Nothing.

7.0 / 10.0

May 2024

Good stay, clean, central and helpful staff.

Central, good parking - have to pay 10 for it.

6.0 / 10.0

Apr 2024

Not amazed by hotel but would return

Pool friendly good location

Big spring in bed mattress No water or biscuits in room Hair dryer didn’t work

10.0 / 10.0

Apr 2024

I would recommend this hotel to people, and I would definitely stay there again.

We really liked this hotel, the leisure area is great, especially the pool, my son already wants to go back, The breakfast was simply PERFECT, everything was very good. I want to especially thank a guy called Lee, very sweet and attentive…. Congratulations to the NOVOTEL hotel.

The days I was staying, one of the elevators was broken, so only one elevator was working, it was a little busy, but the day we left I noticed that they had just fixed it. Nothing else

8.0 / 10.0

Apr 2024

Great location and great pool

Great location and the pool

8.0 / 10.0

Apr 2024

Great value hotel in a very convenient position. To have a pool for the price was a big bonus

Staff were all very attentive and friendly, pool was a good size and clean and tidy.

Free parking perhaps

7.0 / 10.0

Apr 2024

It was OK

The breakfast was really nice ... the pan cake machine was a nice twist however could be improved due to the length of time it took to make only 2 small pancakes ... the Full English breakfast was however very tasty. There was an overall wide selection of choices for breakfast.

In the restaurant what I believe was the chef ! On both night was screaming at what sounded like his staff ...screaming to the point where customers where looking at each other is disbelief.... Although the staff held it together we could tell that they were not to pleased by the outburst..... I also feel that the food and the price just did not match... really felt like I wasted my money at dinner time on food I did not enjoy... safe to say the hotel was great ... breakfast was great but if I was to stay again I will definitely be going out for dinner somewhere else on the evening. The bathroom also had a few silverfishes but aside from that it was a decent bathroom. Parking was also very pricy £18 per night !!!

4.0 / 10.0

Apr 2024

Disappointed that I wasnt able to make a cuppa when I felt like it, or have a good nights sleep.

The bed was comfy, and the telly in the room had a big screen.

The kettle in my room didnt work! After having to walk down to reception in my dressing gown and asking for another kettle was told there wasnt a spare kettle as all the rooms were full? After a long wait and a few visits to my room by reception staff got a kettle from somewhere, only to realise that that one didnt work either and it was the double socket in the room that didnt work. Couldnt sleep with the noise Could hear every noise people talking in the corridors, opening and closing doors, footsteps from room above, very noisy!

8.0 / 10.0

Apr 2024

Very good but could improve on minor points

Staff / Pool / Location

Changing rooms (dirty, broken lockers) Lift (broke down and we were stuck in it) having to pay for parking

7.0 / 10.0

Apr 2024

Ok but you can get better places and more luxury in other hotels for the price we paid

Parking

The room was very dated and we stayed in the executive room the lifts wasn’t very clean only 2 sun loungers round the pool area only one dressing gown in bedroom had 2 ask 3 members of staff for another one for the price we paid we could of stayed in better places in that area

7.0 / 10.0

Apr 2024

The facilities were good, clean and comfortable. The reception staff lacked welcome and helpfulness

Room was clean and comfortable. Loved pool and spa facilities - although only 2 sun beds and both were broken so nowhere to relax that wasn’t wet.

We booked a room with mini fridge and when we got there it had no fridge. When we asked the reception staff they replied the floor we are on doesn’t have fridges in the rooms, the reception staff just shrugged. The staff made no attempt to rectify the expectation, offer a free drink or even just apologise. Also a 2nd different grumpy reception staff as I left, said goodbye and thank you. No response other than eye contact.

3.0 / 10.0

Jan 2024

Wasn’t worth what we paid for the stay.

The breakfast was really good, not only the quality (which was fantastic), but the service from the staff put it on a different level. The breakfast and the service of the team is what saved the overall hotel experience.

The room was not suitable, we booked for two children, a 4 year old and revelry turned 1 year old and we were given two high sitting foldable beds, just about passable for my 4 year old, but not for my one year old, even though we asked prior to setting off on the journey whether there would be a cot supplied. We never received a reply to the request and thought ahead enough to bring a travel cot with us. In addition to this, the temperature of the room was way too high (my children had to go to sleep wearing only underwear) as the AC was not working and due to the floor level there was no access to open the window. Only being able to contact front desk via a website chat, it took over 45 mins for a reply - I had since gone down to ask - they said to turn the heating system off as this was the only option. The bathroom had what seems like black mold in the shower and there was a really unpleasant sewage smell coming from the sink in the bathroom whenever the water was ran despite running for a period of time when we got into the room. Location was great and facilities were good, but for the money spent this was not a good experience for me and my young family.

7.0 / 10.0

Jan 2024

Great weekend

Staff were lovely and helpful. Bed was comfortable and good sound proofing in room. Breakfast was plentiful and good quality. The pool was great.

They were upgrading one of the bedroom corridors, which you were faced with when stepping off the lift, exposed pipes and plasterwork put me off a bit.

10.0 / 10.0

Jan 2024

We arrived early but room was not ready a lovely complementary was given to us by a lovely gentleman called Antony

Amazing hotel with great facilities

Nothing

10.0 / 10.0

Jan 2024

Will definitely go back

Absolutely lovely place, facilities, rooms, restaurant, pool, spa, me my wife and my daughter had an amazing time

Nothing

3.0 / 10.0

Jan 2024

Party was excellent standard of room was very poor

There was no way the room was a Superior one. No toiletries to use bath. Hole I'm dressing table. No mirror on dressing table to do make up. Stained carpet.

See above

10.0 / 10.0

Dec 2023

I cannot recommend the hotel enough, outstanding customer service, excellent food, the staff could not be more helpful.

Beautiful hotel, it was fabulous

Nothing, it was outstanding!

5.0 / 10.0

Nov 2023

Hotel further away than expected. Room comfortable, slept well in comfy bed. Staff friendly.

The bed was extremely comfortable, pillows nice. Room a good size.

Went the wrong way to our room only to find Very dirty corridors & in need of a lot of work it was disgusting, more like a hostel than hotel. If we would have had a room there I would have complained and walked out!

9.0 / 10.0

Nov 2023

Me and my family absolutely enjoyed our stay with you and can safely say we will deafly be returning

It was very lovely lovely staff lovely location for shopping and a lovely swimming pool and a lovely restaurant

Nothing

7.0 / 10.0

Sep 2023

Decent stay in central Cardiff

Pool and spa facilities were good

Car parking was a tad confusing

6.0 / 10.0

Sep 2023

Fair to middlin’

Familiar

Shower went hot and cold and leaked all over the floor

6.0 / 10.0

Sep 2023

It was ok.

The swimming pool was quite nice with the jacuzzis and steam rooms. The room had a fridge. Nice biscuits to welcome and nice coffee machine in the room.

It wasn’t bad but I don’t think it was worth the price I paid, the swimming pool didn’t match the lighting as the photos and I don’t really like when the parking is not included in the price you pay for the room.

10.0 / 10.0

Sep 2023

good value

food was great helpful staff

9.0 / 10.0

Sep 2023

Really nice stay. Excellent staff and stay

Room good size and bed very comfortable. Good facilities especially the pool, sauna and steam room. Breakfast very nice. We also had a lovely evening meal. Great car park.

Hotel little way out of Cardiff centre but plus has easy parking

6.0 / 10.0

Sep 2023

Satisfactory

The staff were lovely and friendly. The room was clean and the kids.loved the pool. Very quiet and clean

The beds were really uncomfortable and we could t sleep. It was very hot and the air-conditioning was very loud. Staff were lovely but not great at the actual service part as I asked a few times for.cups and water and extra coffee and by the time we got.it we were about to leave

10.0 / 10.0

Sep 2023

Exceptional

We love it we come regularly clean happy comfy

8.0 / 10.0

Sep 2023

Very good

Kids love swimming pool

7.0 / 10.0

Sep 2023

I would stay again because of the staff and the pool facilities.

The staff were lovely and friendly. Easy to contact if need be. Car park was on site.. although this was an additional £10. Lovely decor on arrival.

Property was a bit too warm.. especially being on the 4th floor in a family room. No ventilation, only a portable fan and the ability to crack the window ajar. Pull out double bed was small and lumpy. Onkt equipped for 2 people not 4. Main bed was a bit on the hard side.

8.0 / 10.0

Sep 2023

Frank review

I like that the pool, sauna and gym facilities were open from 7am to 10pm. The gym area was quiet and relaxing. I enjoyed the breakfast. The staff were great. They always had smiles.

My bathroom sink was smelly and the fumes came out whenever someone used the sink. The furniture in my room needed some glue. The edge on the MDF furniture was peeling off and there was a gaping hole on top of the dresser. Both issues were reported but it was not sorted.

9.0 / 10.0

Aug 2023

Had a great time in a family room. Such a great location. My children cried when we left!

Pool Location Staff Parking

No conditioner in shower

10.0 / 10.0

Aug 2023

Brilliant

Room was awesome clean tidy

Pool really good room was mint

4.0 / 10.0

Aug 2023

Disappointing

The facilities ie swimming pool

I didn't like the fact we staying in room 507 on the 5th floor and something on the roof was baning all night either a lose roof tile on faulting guttering called the manger to the room to witness the noise as it was terrible no air con either 😑

FAQs

How much does this hotel cost compared to others in Cardiff?

The average price for a rental in Cardiff is £93 per night. This rental is £5 above the average.

Is parking included with this hotel?

Yes, parking is listed as an amenity at Novotel Cardiff Centre. For more information, we encourage you to contact the property about where to park.

Is there a pool at this hotel?

Yes, a swimming pool is available for use at Novotel Cardiff Centre. Enjoy the water!

Is Novotel Cardiff Centre pet friendly?

Yes! This hotel is pet-friendly. For more information, we recommend contacting the booking provider about animal policies.

What amenities are available at Novotel Cardiff Centre?

We found 11 amenities for this rental. This includes pool, pets allowed, internet / wifi, smoking allowed, and parking.

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Very good(6,754 Ratings)

Mercure Cardiff Holland House Hotel & Spa

Novotel Cardiff Centre

Hotel in Cardiff

Reasons to book

About this hotel

Amenities

Map of Cardiff

Nearby attractions

Available Rooms

Novotel Cardiff Centre

Hotel in Cardiff

Reasons to book

About this hotel

Amenities

Map of Cardiff

Nearby attractions

Available Rooms

Ratings and reviews

FAQs

How much does this hotel cost compared to others in Cardiff?

Is parking included with this hotel?

Is there a pool at this hotel?

Is Novotel Cardiff Centre pet friendly?

What amenities are available at Novotel Cardiff Centre?

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