Room view

Great location

Nothing

Location excellent. Very quiet and clean.

Brilliant view, friendly professional staff, comfortable spacious room. Green room bar was vibey and fun. Fish and chips from kiosk great for price.

Cafe food and coffee was ok, not brilliant. Mini bar a bit pricey.

We had a wonderful view - the comfy bed was perfect and our breakfast options were perfect. The staff were also exceptional. A big shout out to Marg(ie) who worked downstairs at the Boardwalk Cafe - thank you for making us feel so welcome.

Nothing - we really did have a perfect break.

The view from my room was great including quiet and comfortable bed. The live music and seating options in the Casino Bar was my personal favourite. The cafe options and service was very good. I enjoyed my visit to the spa hot tub and sauna. I played a round of mini golf!

I think the staff could improve how they conduct the fire evacuation including the way they talk to the guests and also not running however be brisk. As there are so many levels with rooms surely it could be possible to include another set of lifts? My friend had mountain view and I had harbour view, when we booked I had sent a message to request close room allocation however I think we were 6 levels apart. On my check-out morning, around 8:45am it took 5 attempts for my turn to go from my level to the hotel lobby. In addition in the bars, the staff need to clear the glasses or empty bottles much quicker, we left the Green Room, returned more than 1.5 hours to the same table, my friend took our glass and bottle back to the bar. We didn't get into the Birdcage as it was always crowded.

The staff member at check-in was rude, condescending and allocated me a room that was already occupied. During check-in, the staff member was u professional, smug, and rude. He smugly commented that he suggests i provide a credit card with sufficient funds (insufficient funds earlier in the day prior to check-in). I asked what time the Longhorn resteraunt opened and if a booking would be required. He answered "around 5 or 5.30" indicating he did not know. He advised a booking would lilely not be required, however due to an event; the resteraunt was booked out and we had to wait an hour for a table to become available. Upon allocating a room, we carried our bags upstairs, and our swipe card would not work or open our door. Frustrated, we asked housekeeping close by to gain access for us, only to discover the bed not made, and someone elses belongings in the room. Housekeeping confirmed there were already guests in that room. Upon returning to reception, the same staff member laughed and said that's not right. No apology or explanation was provided. The staff member changed our room on the same floor and joked that if someone was staying in this room to again come to reception to have it rectified. This was not funny, nor appropriate, and beyond unprofessional.

Refurbished accessible area was very private and genuinely ‘wheelchair accessible’.