Initially I had to complain about the cleanliness of the room, it was rectified immediately and I was given an alternative room upgrade. The room was clean and met expectations. Staff member dealt with query perfectly. I will return because of this experience.

Nothing

Location

Very saggy mattress, broken floor tiles in bathroom. Dirty tables in the bar area

The room was good. However, the room was quite warm at night, in spite of the air con.

The staff at the breakfast bar was rude and interrogated me as to why I was 5 min earlier for breakfast. Didn't feel welcomed!

Staff were exceptionally lovely and friendly... food lovely. General ambience comfortable and clean.

All good

Central

No normal t bags in the room only green tea & forest fruits

Staff where friendly and helpful

Room stunk of stale ale the minute we walked in, walls where paper thin could hear the bed above all night and music blasting. Out dated decor, wouldn’t say it was worth the money atall and didn’t give the vibe of a higher end hotel.

The location

Bedroom furniture outdated and decorating Food over priced

The only saving grace of this hotel is its location, but with Crowne Plaza just a few minutes away, I’ll definitely be staying there next time and recommending it to others.

I recently stayed at The Hilton Liverpool after not visiting for two years, and sadly, the experience was far from what it used to be. There were multiple issues that made our stay uncomfortable and disappointing. First, the check-in process was unwelcoming as the staff seemed uninterested in helping. The room we were given was not what we expected based on the photos on booking.com—much smaller, with barely any space for our luggage. To make matters worse, the bedsheets had visible stains and fur, which was a clear sign the room hadn’t been properly cleaned. Even after requesting fresh sheets, they still had stains on them. The remote control was also filthy, which further contributed to the lack of cleanliness. The room itself was poorly maintained, with the finishing around the windows and door showing signs of wear and tear. It’s clear that the hotel needs some serious refurbishment. When we asked for a late check-out due to our late-night flight, the request was denied, which added more stress to an already unpleasant stay. Hilton Liverpool, you’ve lost a loyal customer.