Nice hotel and spa with friendly staff. Clean and comfortable. Great location a few minutes walk from the town. Main communal areas very pleasant.

Wouldn't class as 4 star, bedroom a little tired in places. Restaurant food uninspiring and quality poor (had to complain about main course).

Excellent location, welcoming staff and comfortable room. Very good breakfast.

Breakfast was good value for money I think

The sink in the bathroom didn’t empty properly I think it had a blockage The toilet flush was too strong water come out of the bowl and the shower head was not very clean Evening meal was expensive for the food you received

Duty manager was pleasant

January I booked and paid for a double room with bath to stay in July, when I arrived I was given a single room with a shower, was informed that despite having booked a room 7 month previously there was no availability for a double room that night, I was then told 'we did email some people to explain there was refurbishment work happening but as you are single we didn't think you would mind having a single room' I was moved to another room that wasn't actually ready for public use yet, I accepted however, was not informed that there was no wifi or connected TV. I was given a bottle of wine as an apology, have since emailed hotel 3 weeks ago and not even a reply, extremely disappointed!

Most of the staff were friendly Hotel frontage and parking was good

The room we were originally booked into. The bed and pillows were very uncomfortable Carpets were shabby Food was not good quality Hot drinks, tea and coffee, were horrible.

Clean and comfortable

Unable to have a swim before 10 am

Great location, very peaceful surroundings. Staff friendly and helpful

Shower cubicle was a bit small

The hotel is situated in a fantastic location. it looks like a lovely traditional built from the outside, however, dated 90s decore internally. the spa looks lovely and pleasant. Breakfast was good and recommended..

Our room was cold!! it was the end of the corridor room with two walls to the outside. the heating is one radiator and to save money it's not working 24/7. so the minute the radiator is off the room gets cold and quickly becomes unpleasant. the radiator works in the morning and afternoon only, not during midday and not ain the evening and night. with 2 degrees temperature outside, it was cold in the room during the night. i did inform reception and all I got was "Oh Well..". No proper WiFi ! WiFi APs (access points) are on the ceiling in the corridors and as we had the end of the corridor room, it was as far as it could get from the AP and had no cover in our room!! of course, there is nothing that reception can do about that... Access to the SPA required additional payment! we just spent £286 on two nights in this hotel and further booked £140 of treatments at the SPA, yet, to actually get access to the spa pool, we were further charged £10 per hour, per person?? the whole gimmick about this Hotel is the SPA, so why are the hotel residents charged to get access to the SPA, they could have booked a stay anywhere else for less money and arrived at the SPA as day users and paid exactly the same.. When I asked about that I was told that if i had booked with them directly, i would have been given a one-off 1 hour access to the SPA.. so there is something to know. As I had booked via Booking .com this is not a courtesy extended to me. I have been to other SPA hotels, this is the fist one that i came across as charging the residents for access ti the only pool/spa facilities available Also, it feels like everything is about money in that hotel. from booking to arrival I had 6 emails suggesting to upgrade my visit, all at my cost of course, then, at the SPA there is a cost for robe hire and towel hire.