Very poor experience, room ceiling worn, dirty interior. Lobby with cigarette-smell.

Grand Dorsett has always been my favourite hotel whenever i am in Subang Jaya. The stay is comfortable, clean and quiet.

Club suite says "shower or bath" AND "deep relaxing bath". Its unclear if this is in the suite (private) or shared. Doesn't matter, they closed the deep relaxing bath "for covid"(?) And forgot to remove the description and photo from their listing. Major disappoint. Room was worn - signs of age or damage, mirrors had blistering, etc. Fridge in first room was stocked better than 2nd (with bath), and no clear idea of what "free items" were in the fridge. Buffet was usual disappoint, but i hate all buffets so it might be good if you like warm, pre-cooked food made in large batches. Hotel staff was friendly but no speedy checkout and things moved slowly. Room TV remote was a replacement with buttons that didn't work (i.e. HDMI and they had exposed the hdmi connectors). I opted for the $10us (50 ringgit) snacks and drinks and it was one brand of beer (carlsberg) and one red and white wine. Snacks weren't much. I'd recommend Grab food and 7-11 instead. Overall a little disappointing for the price/hotel star rating but there was a narrow bath with lots of hot water, and japanese TV.

haves to pay for carpark, in place which is not in the demand.

Guest room service is slow. Took 3 repeated calls torequest for towels.

Not clean enough

I brought my kids to have a short break and the pool was under reno. What a disapointment as my kids were looking forward to that

The hotel is clean but a little old. Otherwise, it was a pleasant environment. The breads and pastries served at breakfast were not crisply fresh. Local foods were good. The shuttle service to Sunway City should be restored.

Hotel Grand Subang’s Breakfast incredible food and especially on All ke nih I have nois highly recommended

Requested for twin room at booking but given king bed. What if we were not a couple?When checking with receptionist she did not seem to understand. No twin room but was offerred an extra bed!!! Arm chair in room had stains. Bedroom slippers too thin & slippery on non carpeted areas of room.

Room is run down and poorly lit

Great location and very convenient.

No shuttle to KLIA airport from hotel The male staff at hotel counter were not very friendly.

We’ve stAyed in this hotel many times. It’s looking very very tired and no atmosphere now after Covid. Seems like no maintenance has been carried out. We have move room because the aircond was not working. This an executive club room. The executive club lounge was joke. We got there half an hour after opening time. There were six used tables all wth plates and tissues left an not tidied up. There was no staff attending the guest and the snacks were bad and cold and uninviting pity sorry state of affairs. In the second room the curtains fell to the floor when we opened it. Two maintenance staff turned up with a ladder, looked disinterested and said there isn’t any spare parts available and suggested we move to yet another room! We said this was unacceptable. The chamber maid who had come to clean the room said those men don’t know what they’re doing. She said it had happen before and started collecting the curtain roller runners all over the floor and fixed it!! So much for maintenance staff eh?

Only that the mattress so soft, for old man will not advantage 😁

This hotel is connected to the event hall or ballroom, so there were a lot random people walking around and gathering which made us unconfortable.

It was amazing run down. Dirty, drian plug,...etc. I was staying at this hotel each time visit KL. But I have to say no more now. I give up with them.

The friendliness was wonderful. The hotel in many areas looked good and like before but rooms needed more care after the pandemic. My room had wall paper coming loose and possible moisture impact in the room and bathroom. The impact of the pandemic showed in the hotels we stayed in and some were even closed.

Was shocked to find out that my king size bed which was booked was not available upon checking in as they said that the hotel is full. But they still did go thru the extra mile to try to get me my King size bed. The only thing is that the bed is make up of 2 super single bed. Hence a line in between which can be kind of uncomfortable. Room attend delivering the towel is slow in response.

overall great

Room is comfortable & big. Very convenient to other places. Booking in very fast. Receptionist saff is polite & helpful. Buffet restaurant staffs are helpful & concerned.

Overall was good.

Very friendly staff.

Checked in two rooms, one is already occupied and another one is not clean yet. Third room only ok.

Location is good to the places that I wanted to visit. Don't like my room is facing carpark and at low floor. I did request for room facing lake view on my booking but didn't happen :(

This policy of servicing the room on alternate days is not good. It is also up to the guest to request the service. On one day we ran out toilet paper in the middle of the night. When the room was serviced no bath towels and face towel were left. Disappointing, and excuse was the pandemic and shortage of staff. More like bad planning and hotel admin.

It is a convenient spot to be. I however learnt to not make bookings through Expedia when one is plagued with travel woes. The hotel despite repeated earlier emails updating our journey, were not willing to accommodate an extra day out of the missed 2 earlier days. The reason its because it is a third party booking. So the lesson is not to use Expedia. The check in service was dull and not inviting. At least, we are grateful that we had a room at midnight. It would have been good if the accommodation was given as we travel across such time difference with children and with so many delays/cancellations. I will not go back to this hotel for it's lack of service and humanity. I had moved to Empire Hotel nearby that is more accommodating and even gave us a discount on our extra days over their discounted amount. We appreciate their humanity and hospitality. Thank you. This hotel and Expedia is a bad option for us this time sadly.

Very pleasant hotel and value for money

Western style property. Friendly and responsive staff. Unfortunately, the initial room assigned to us was in bad shape. Water damage on the ceiling in the bathroom. Leak. Worn out countertops that badly need replacing. We were promised another room on the same floor. Waited 2 hours plus and had to call front desk again. Assigned a room 2 floors above. No porter to help move. No compensation for our inconvenience. Rather disappointing, considering we had an excellent experience one week prior.

The property not well maintain

The property not well maintain

This is a Western-style hotel that is built and maintained to North American standards. The staff were very polite, accommodating and prompt in responding to our needs. We had a flooded shower during our stay, but maintenance and housekeeping personnel fixed it and cleaned up the mess in a jiffy. We will definitely stay here again.