Fabulous stay Loved everything.

Disappointed

Mattress was soft and the pillows were flat. It seems like the hotel hasn’t kept up. The towels were Holiday Inn grade more than Ritz Carlton grade.

The architecture was beautiful. It is across the street from City Hall. The hotel staff were all very polite and helpful.

It was very nice

For the price point, service was very poor from the valet moving from one side to another so not knowing where to go, to no one directing where to check in. Additionally the water pressure is horrible, could barely get clean in the shower. Our room was at the end of the hallway and there is an adjacent rooftop bar that no one mentioned to us that we would be hearing music all night long from. This is second time that I was disappointed at the Philly Ritz, last time was a few years ago and we have had many quality stats at other Ritz Carltons in other cities so wanted to give it another chance, however for the service and quality of room received between room, valet and room service dinner (a burger and sandwich) we spent close to $1k to be very disappointed.

We found a dead bug and dried blood on the sheets! The AC broke and the hotel lost power so we could not use elevator.

Beautiful!!

Very professional staff and hotel

The air was not working correctly and with my husband being in hvac business we were doing the air correctly. I did t seep good for being to hot .. I wouldn’t stay there again for the price I paid

The AC did not work on both room for the 2 nights we stayed there, the staff was late on everything (ex: 1hr and 30 mins for some towels), the hallway stinks!

Excellent service and staff. The team is very friendly and extremely helpful. The hotel was room was not in the best of shape and smell dingy.

The staff is extremely attentive and the lobby is a marvelous!!!

Everything spectacular, excellent

Customer service is top notch. Location is great. No complaints.

My only concern was that your room was next to the elevator bank, which could have been very noisy. It did vibrate in the room when the elevator was in use. but by the time we went to bed, the activity lessened.

Anytime we go to Phila …We stay @ The Ritz Carlton! Great Rooms, Food, Drinks & Location & exceptional service!

Room service forgot our breakfast order. It never arrived and then they refused to answer the phone and front desk staff was at first rude and unaccommodating when I asked it to be removed from my bill.

Wonderful stay! Thank you!

Very bad conditions on the room. Not expected for the price. The carpet was dirt, fitness center very limited and the front desk asistan really bad

Fantastic hotel and stay!

I absolutely loved this hotel. Everyone was so nice and welcoming

Expensive parking but good people work there

Good stay. Just not very kid friendly with the menu. Had to order outside service for drinks and snacks.

We traveled from New York City down to Philadelphia for a concert and a special night, Lamont Landers at Milk Boy, my Christmas present from my wife. We thought the Ritz was a sure bet. But when we returned from the concert, we found that our shower was unusable. It sounded like Chitty Chitty Bang Bang and would only produce extremely cold water. Until we simultaneously turned on the sink, and then we got extremely hot water. It was late, and the noise the shower was making was no doubt waking up our neighbors, so we went to bed and tried again in the morning, getting the same results. We could hear our neighbor’s shower making the same noise. When we went downstairs for breakfast, we spoke to the manager, who said she would look into it and meet us when we checked out. When we did check out, the front desk clerk made no effort to find the manager and had clearly been told to tell us she was in an accounting meeting. We had to shower when we got home. As people who have used Ritz hotels as a frequent local weekend escape, and as our hotel of choice for distant vacations, we are extremely disappointed.

First, I’d like to say that the staff was lovely and the lobby was very beautiful, architecturally speaking. But our room was… not great. Curtains were ripped. We found an old deflated balloon in the closet when getting linens for the pull-out sofa. The linens for said sofa consisted of a pillow and a prison blanket. The refrigerator drawer was broken, so we could not have cold drinks unless we ordered from room service. Most outlets in the common area did not work, even with several “does flipping this switch change it?” experiments. I’ve stayed in nicer Hampton Inns.

Great hotel

I loved it it was worth it and I can’t wait to go there again!

Pros: The property is in a good location, the beds were comfortable and the room was quiet. Cons: - Breakfast and dining in is extraordinarily expensive. A smoothie, omelette, and oatmeal cost me close to $80, and paying for breakfast as part of the booking only gives you a credit rather than an included breakfast. - dated furniture and bathrooms. Rooms are def in need of an upgrade. Water pressure in the showers was poor, and the bathroom leaked after every shower. Room felt more like a 3 star. - doormen don't help with bags or doors etc.

I always love my stay here, such a gorgeous building right by City Hall, I even had a fabulous view this time. Love the bar and room service.

Beautiful, stunning hotel, great food from the restaurant to the bar to in room dining! We had a few hiccups with our check in, having to return to the front desk 4 times before our room was ready. Made for a very long travel day. I would encourage management to ensure your new (or newer) front desk employees are ready for service worthy of the Ritz Carlton brand before putting them on duty. Great location and would stay here again!

Very difficult packing