Excellent accomodation. Very central location and fabulous views of lake Rotorua! The spa pool was fabulous. The staff were extremely welcoming and helpful. The accommodation was so clean and spacious. Would highly recommend

Enjoyed our stay, unit was clean and appeared to be updated throughout. Didn't get time to use the pools or spa even though looking at the spa was a temptation. I liked that even though we were close to shops, restaurants and event centre the motel was in a quieter area without traffic noises.

Firstly the associate who checked us in was courteous and professional. He was able to arrange for an early check in which we really appreciated. However we could not over look the dirty room,outdoor areas and the pools. As we had chosen this hotel to experience the thermal pool, we just couldn't use it as it was not clean. I would like to caution other guests that the photos are not accurate and if you want to experience thermal pools you may want to consider going elsewhere. In closing the motel is in a great location and easy walking distance to restaurants and attractions in Rotorua.

Smelly, the sulphur pool and a unusual smell in the room

Very basic motel in need of modernisation. Very expensive for what it was.

Nothing good to say about property, only thing to recommend this property is the location, units very run down, major revamp required, so bad we checked out after the 1st night despite having booked for 2 nights

Great to be able to use the hot pool and spa pool after a long drive/day out. Comfortable bed and air conditioning meant a good sleep.

Needs more things done to it

Good stay -

John was an absolute delight to deal with. Great staff and accommodated us. I strongly recommend the hotel to our friends and in future I plan to book at the same hotel. Thank you

Place was good,near the lake best of all we got to park our car infront of the porch which was convenient as my sister has difficulty in moving around.Great place to walk in the cool morning by the lake.

Everything is good from the staff and the room are clean

Comfortable stay, use of laundry was very appreciated, limited dining options.

The management must consider providing soft tissue box, bin in bedroom, and privacy lock to the toilet/bathroom.

The staff were lovely and upgraded our room. The motel is obviously undergoing maintenance which is needed. But we enjoyed the location (walking distance to the lake front and eat street) and the spacious 2 bedroom unit with plenty of space to store bikes.

WE arrived at 8 pm and the pool, hot tubs and washing machine all closed at 9 pm. The washing machine did not spin our laundry so we ended up having to go to a laundromat. The room was fairly clean but the area near the laundry was not and the hot tubs did not look very clean. There was a guest drying rack and I would not have put cleans clothes there ti dry. There was scaffolding up so it looks like they may be making some improvements.

A somewhat old property but comfortable and met our needs. Staff very helpful. Good location. We weren't worried about the usual Rotorua smell as we expected that and it cant be avoided in any case. Good value.

We enjoyed our stay here, for 2 nights, 2 blocks from the restaurants etc, easy parking, big warm rooms, we were ground floor which was good as nights were a bit chilly but you can feel the heat beneath here…

The room was clean and walking distance to the park

Convenient location, easily accessable,able to walk to eateries

Good location, very close to city center. The room was very hot

Location

Kids enjoyed thermal pool and spa

Great host, good space for our family, swimming pool right outside. Close to town and eat st.

Affordable and clean! Kids loved the pool. Friendly staff! Thank You!

Very good very nice

Thanks for a lovely stay this place is amazing value for money and you feel really looked after

Great place to stay, located close to the lake front and park and amenities

Very pleased with everything, good value for our money, good service and equally good facilities.

Property itself is a good option, was great value for money on Expedia price. It has good pool options (outdoor heated pool, spa and indoor mineral pool), a tad tired but nothing major Staff attitude was terrible when I called two days later to enquire about toys my little one left on the bed, was told it went in the rubbish due to not being high value items, when I said that was not professional as I’ve stayed in many hotels and they’ve always kept belongings he said “if you lose things often I would say you’re not professional” Honestly I don’t think I’ve ever been so angry with any customer service and I’ve hardly ever left a negative review in my life but this was just plain rude I would say pay a little more money and go to a place that actually knows how to run an accommodation business.. would never stay there again

All windows were facing street level corridor, so my privacy was very limited. I also felt some security risk. The equipment was also aged.

In town, close to everything.