Very good experience in Phu Quoc. The hotel is new and clean, staffs are friendly and helpful. The food was delicious. We had a memorable trip and will definitely come back again.

5 star hardware but 2 star service. This is the first time I’ve experienced no beach towels in a 5-star beachfront resort. Staffs walking around but don’t take your orders, kept avoiding eye contacts and simply don’t want to serve

5 Star Resorts - Next to a private quiet beach. The villa is clean and the staff are really friendly. Breakfast was amazing. Great resorts if you need to rest and relax. It's far away from most of the attractions.

Worst customer service

We had a fabulous stay at the New World Resort Phu Quoc. Pros: The beach is absolutely stunning and the villas are gorgeous. The breakfast buffet was incredible, we loved that it was slightly different every day. Happy hour is good value and generally all of the staff are eager to please. Cons: Food and drink prices are very expensive for Vietnam, almost on London levels which was a shock after travelling here from a 5 star hotel in Hoi An where spa/food/drinks prices were roughly half those here. Too many rules - e.g. bikes can’t be taken outside the property. Why not? At other hotels we stayed at on our trip they could be taken anywhere, where the roads were far less quiet! My husband got chased down the road by security. Likewise towels could not be taken further along the beach etc. There was no flexibility either, e.g. we had half an hour to kill before we could check in so our children wanted to use the giant pool flamingo for 30 mins, but the staff were adamant we had to pay for an hour and it was not possible to pay half for the time we actually wanted to use it. No outside food allowed to be taken into bills etc etc. These little niggles were quite irritating and don’t make for a relaxing holiday. However, we still loved the hotel and really enjoyed our stay.

LOVELY LOVELY LOVELY! The experience was so positive I want to visit Phu Quoc again before I had even left! You travel by buggy everywhere within the premises, and staff nicely arrange everything for you. The rooms are clean and spacious, with the pool in the villa makes the whole experience another level up! Recommend!!!!!

Stunning resort! Our only regret was not staying longer! We absolutely loved it and really can’t wait to come back! Thank you for an excellent time!

Superb hotel, great for a relaxing few days on the island of Phu Quoc. The best part was the breakfast buffet. Huge and super delicious selection of local and intercontinental dishes. The pool and beach area are also very beautiful and picturesque. Options to rent a scooter and explore the island is also available.

The resort is wonderful, staffs are so friendly n extremely professional. I highly recommended to stay here.

This resort was exceptional. If you're debating between resorts, go with this one. Beautiful property: infinity pool overlooking the beach, private pools in the villa. There are many things you can do. They have bikes you can ride around the property with, kayaks to kayak around the water, volleyball to play on the beach, and more. It is a very clean property. The thing we love most about this resort was the customer service. They are beyond amazing and very accommodating. Highly highly recommend.

Nice

Top 3 perfect beach, perfect pool and perfect staff. Good service. But again perfect beach 🤗. Breakfast was fine, with a wide selection. Only 2 small-small negative was that the hotel played house-music loud when you eat breakfast outside. The other is the hotel is a resort, so is a but outside town. But taxi is cheap sooo 👍

Resort is really nice...in 10 yrs it will be excellent but right now the surrounding buildings are empty so i cant give it a 5 star rating

Beautiful amenities and views. Swimming pool was impressive and beach was picturesque. Also, Service was excellent! Would definitely come back.

The first thing the resort did to ruin our holiday mood was checking us into a villa that still had guests staying there. It was a very awkward experience having other guests telling us to leave our allocated villa and seeing their personal belongings in the rooms. The second thing the resort did was getting our food orders wrong when they were non-standard from the menu. The restaurant staff seemed inexperienced in serving and helping guests. When they were asked to fix the order, it took them a very long time to do it. The last thing was getting our shower drains to work properly. We called a serviceman out but after looking at the drains for some time he couldnt fix it and claimed the design of the drains couldn't handle the volume of water that we used in our showers. We had to have dripping showers so as to not flood our shower rooms. The good things about the resort are the kids pool with water slides, my son absolutely loved it, the mega big adults pool and the white sand beach. For the costs of staying at this hotel, we felt it was not worth it given all the faults we experienced.

Likes: Spacious villas. Beautiful pool. Gorgeous landscaping. Dinning facilities/food were excellent. Cleanliness of resort. Excellent WiFi and TV channels. Friendliness of resort staff. Dislikes: At check-in, being told no outside food of any kind is allowed. Schedule times for pick-up/drop-off airport shuttle are not very convenient. Taxi from airport to resort is 300k. Resort charges 3x that rate (900k) for same service in private car. Some dinning room staff had limited English language skills making it difficult to communicate.

So so peaceful here, clean, friendly, the food is so good…my family was very enjoy. Come back here again

The management organization booking for the room , terrible, staff not training , we have book 2 villa in 2 month’s advance bit request to have the room next each other , but management did not take action . Other room I book for 5 night , but they change me different for 3 time , because they do not manage to keep the room at beach front . I do not recommending anyone stay here .