Nice digs! Courteous staff!!

It was overall a very nice and clean hotel. Many harp on it being “outdated” but I loved how it looked and didn’t affect our stay or trip at all. Would definitely book again! Also was super close to the event we went to which is a big plus!

Why hasn’t this stay showed up in my past stays? I haven’t received any points for the stay.

Overall our stay was very nice. The water pressure in the shower was the best i have seen in a hotel. The bed was very comfortable for being a hotel. I will say the rooms could us an update. Things were ran down and outdated.

Nice hotel, but we had some issues with service. We stayed 3 nights and not once did they clean our room, refill our coffee, replace with clean towels, or make our bed. The day we checked out, I asked about this and was told they only provide these services upon request. That would be fine if they would have told us this upon checking in, but they did not. There’s no complementary coffee in the lobby. You have to buy it or drink what is in your room. I’ve stayed at many hotels that were much less and they had complementary coffee. The 2nd night we were there, the fire alarm sounded in the middle of the night and we had to evacuate, though it was a false alarm. I feel they could have done a better job of letting us know it was a false alarm and that was disappointing. I don’t think we will stay here again.

hard to find, won't stay there again, too far away from what we were in town for. the restaurant was lacking and dark, couldn't see the menu to read. if other food had been closer we would have probably gone out

Stay was good. Staff was great. Room didn’t have any Kleenex / tissue

It was good for the price. Needed housekeeping to come to empty trash

Hotels definitely trying to fix some things compared to my last stays. AC worked well, no maintenance issues in room. Overall very nice. I hope they continue to improve the hotel as it is such a great location and we love staying there.

The room was dirty and worn but the location when visiting campus can’t be beat.

This property, while updated in the common areas, needs an entire overhaul!!! Rooms are awful including bathrooms, beds, pillows, flooring etc! Had to ask for housekeeping to come and our two other rooms did not get serviced. Handicap accessible rooms were not and were very far from the one set of elevators! Super disappointed with the food service as well!!! Will NOT be returning!

Nice clean room

We generally book the property because it has free parking and a shuttle to and from the airport. However, when we returned from our flight there was no shuttle available. We ended up having to take a taxi back to the hotel. Secondly, our towel rack fell off the wall the first time I tried to dry my hands. The staff was courteous and the locstion is good.

I like it’s pet friendly, it’s a nice hotel with pool

The hotel is outdated and work was being done on the hotel while we stayed. Cold water was unavailable for two of the three days we stayed there and we weren’t able to shower till the last day.

Love this property. Never disappoints.

We were on a quick couples getaway. Chose the hotel because of location, and the location was great. The hotel itself however needs some love. Outdated decor, but beyond that basic cleanliness was lacking. Trash in stairwell, dirty towel in our room, mold in air vents. We got the serious ick factor

We had to wait about 40 minutes for are room to be ready. We showed up at 5 check in was at 4.. Staff was friendly and apologetic. Other than having to wait we liked our stay overall.

Didn’t allow us to check in earlier at all. Which I can understand. Not enough hot water for last night’s shower. No hot water at all this morning.

Old and run down. Our shower floor was cracked. Staff was not friendly or helpful. We stayed during the week and they did not serve the breakfast buffet either day. Ate at the restaurant in the lobby for dinner one night and waited for service for 20 minutes; we were the only guests having dinner in there. Unfortunately, would not recommend or stay again.

The only thing was the room had a smell, other than that it was great

Everyone was very nice and efficient the Hotel it self is just way over due for upgrades!! Bed was comfy and our view was nice of Downtown! I would recommend!

Pool is cool

I land in this place for years. It is great place for business travelers.

Everyone was very nice and efficient the Hotel it self is just way over due for upgrades!! Bed was comfy and our view was nice of Downtown!

Nice surprise. Comfortable and a good night sleep

Tired looking. Yucky carpet. Dingy bathroom.

Will probably start looking elsewhere to stay in Springfield. I have been staying here for over 10 years. The outside property and atrium are well maintained but the rooms are really in decline. The rooms are getting run down and need to be renovated. The room I stayed in had very stained carpet and the room was really beat up. The ice from the vending machine had bugs frozen into it. The rooms lack basic amenities like ports for electronics charging. It's a great location and the staff is great they just need to update the rooms badly.

We enjoyed our stay with connecting rooms as we had grandchildren. Both pools were nice and weightroom too. If consideration of future additions a hot tub would be great.

Dirty, poorly maintained worn out furniture, carpet etc.

Just tired

Nice property. Don’t understand why they had one check in person during peak hours and then two after the rush