Honestly, if it was not for the staff I would have moved out . It’s embarrassing to call this a 3 star hotel . It was a mess checking in. I see this as a problem of management and not the staff who were very kind. My first room I could not find and neither the cleaning personnel I met in the hall. When four. I also found a man Inside, my second room was in the basement without window. Unbelievable it is even allowed. My third room looked like it had not been renovated since the 70’s. The room felt like a sauna even with the window opened and the air condition did not work. Chiswick is a lovely area, this hotel is one of the worst I’ve stayed in, in London and I don’t even want to spend more time of giving more feedback. Unbelievable.

The hotel was worn. The air condition made a lot of noise so we had to turn it Off which resulted with a very warm room and bad air. A familymember got a room which allready was taken. Then a room in basement with a very small Window..- ended with a very tiny room with aircondition not working… The staff was Nice , but with this experience we Are not left with a feeling that is was worth The price

Arrived at around 10pm after having to work late. Have stayed in best westerns in the past and cant say ive had an issue. I was “upgraded” to a rather odd studio flat which was 2 buildings away from reception. It was dirty, full of mould, bad paintwork, cracks in the wall and the supplied towels were stained yellow. It was too late for me to complain at the time and it was one night. I mentioned it to the receptionist the next morning on check out who was apologetic and offered a discount on another stay which i declined as i have no need. I would stay elsewhere. Breakfast was fine.

Only disappointing aspect of stay was room position on ground floor facing road. Quite noisy.

Such a friendly hotel with lovely staff. The car park is an experience - a very narrow entrance through the building - not for the faint hearted. Rooms were spacious and super clean. Breakfast was decent. We will definitely stay again

Overnight stay, so not in hotel for long. Lovely , helpful receptionist who sorted our parking & told us all we needed. Room was London sized, so compact but enough for an overnighter with all the facilities needed. Shower was very good. Overall v good

We arrived a little early and the welcome we received from the team was lovely. Friendly, helpful but polite. The car park is at the back of the hotel and is very tight to get to but take your time and it’s fine. Not a huge carpark so would suggest calling ahead or find somewhere else to park. There is a £12 a day charge from the time of check-in. The room was at the front of the hotel - I was a little apprehensive about noise from the street but from around 11.30pm, it stopped and didn’t disturb either myself or my friend. The room had air conditioning and was a lovely size, bright and airy with a small wardrobe and shelving. There was coffee and tea with biscuits. The bathroom was small with a double shower and was perfectly clean. We didn’t have breakfast. Checkout was easy with the staff asking how our evening had been and if we had found somewhere for food. Lots of local bars and pubs around to cater for all tastes.

Fantastic stay in a great location. The check in was made easy and any questions we had were answered. Highly recommend!