Received a first class service from Scott at check in. Room fabulous with massive bed. Top floor 7. Plentiful tea and coffee facilities. A lovely quiet night and good quality sleep. Breakfast was good, however mushrooms would have been good to complete the full English. Will be back next year to stay again.

Very nice hotel but let down by no hot water running for a morning shower. Breakfast disappointing with only 4 hot items and at best lukewarm.

Long queue when checking in, room / bathroom looking tired

Got checked in very early, and room was very smart, hotel was nice.

Bed and pillows very hard. Hotel guests very noisy until at least 2 in the morning so very little sleep was had! People wandering around the restaurant during breakfast in their pyjamas!? On the plus side breakfast was good although I would have liked some black pudding!

Room was very dated and not as clean as you expect. A lot of hair missed in the clean. Not enough detail paid when cleaning.

Nice hotel good location parking was at the multi-storey next door, so easy to park. Lovely breakfast friendly staff, clean rooms

Decent location, not too far from the station. We stay in Newcastle often as we travel down from Glasgow and have to admit, this won't be 1 of our top choices to stay again. It's a fine enough hotel, looks modern but the rooms are basic. They are a bit dated looking. The shower gel dispenser didn't work, the bath filled up with water when the shower was on, the toilet barely flushed. All in all if you barely spend any time here and you get it cheap then it's fine. However there are much better hotels around for a similar price

Rooms very dated in need of attention. No heat control for the room.

Evening meal experience terrible . Was told parking discount would be applied but wasn’t when I got to the car park . Will never stay again

We have stayed here a few times however this is the last time, receptionist did even greet us no information about Bar closing time, what time food is served etc, as usual no upgrade and even a simple request of a room on a higher floor was again ignored, the only positive thing is the location however I will look elsewhere next time I am in Newcastle

Location ok and staff were lovely but the property and the rooms are tired and not great quality - especially the bathroom

Hotel is within fantastic walking of the train station. SO convenient. The staff were very gracious. I’d like to say a special thank you to ‘Scott’ who greeted me as I checked in. He was especially awesome after my long day of travelling :)

Just one observation, the bathroom was dated to say the least.

Cleanliness was the main issue. Our room looked like it hadn’t been hoovered and the sink was dirty. The tray with the teas and coffees on was really dusty and the milk pots had gone off. Other areas of the hotel were also really dusty and pictures on the wall completely wonky! Lack of care and attention. The staff were largely really friendly and helpful and they managed the busy breakfast, due to the Great North run, really well. However, the hotel was still busy on the Sunday night and they had one person on the bar leading to long queues. The barman was also surly and was swearing under his breath about the amount of people waiting.

Dated room decor particularly the bathroom

Friendly hotel with a great price point right in the heart of Newcastle's LGBTQ neighborhood, with great shopping, dining, and public transportation minutes away by foot.

Must say that the staff are excellent - nothing is too much trouble and they're all there with a friendly word and a smile on their face. They coped brilliantly with all the runners there for GNR weekend and the fuelling station on the way out of the dining room was a lovely touch. The public areas of the hotel are lovely but the rooms, not so much! We had to change our first room due to the smell and the second room was in need of an update. The bathroom facilities were all chipped. The bed was tiny. There was no air conditioning and the room was very stuffy. We managed to get a fan for our second night which made it slightly more bearable.

I stayed here with my partner for the great north run. The hotel put lots of special logistics in place to make the weekend very special. Thanks to all hotel staff

It's was a lovely clean hotel, the service was brilliant! Such friendly helpful staff! Nothing was too much! Fantastic breakfast left for all the runners for the great north run, which was a lovely surprise. We were just a bit disappointed when we came back from the event and the restaurant was closed, but they did accommodate us with room service. Breakfast was outstanding! Thank you for everything, we will be back

I never got there due to my flight being late because of a problem. I tried to contact them also my daughter in UK. They said it could not be changed or altered so i will get no refund either. Therefor i had to go home by 3 modes of transport late in the day .I had a stressful journey on 30/08/24.

Staff was very professional & welcoming at check in. Room & bed comfortbalr & clean

Absolutely terrible and the staff were so rude

Good

very pleased with the hotel overall but didn’t like having to walk through smokers outside hotel doors - leaving luggage was handy for us to have a good walk around quayside and shops before room ready. Lifts worked well and staff were pleasant

No distance to walk to town and railway station. Room was spotless with a bed so comfortable that I could have stayed there all day while my daughter went shopping for England!! Will stay again

Fairly basic and predictable hotel, safe and clean but nothing special. Good price, very good location for quayside / city etc. All easily walkable.

Everything

The towels and sheets were not replaced every day

Best part of the hotel is the staff, all I spoke with helped and even went beyond on a few occasions. The hotel does need a make over, like now but it’s kept clean and useable. Location is good, easy walk from the train station and city centre. I’d stay again, but for the price I’d expect more updated facilities.

Loved it lovely staff also

Loud internal noises when people are using toulets/showers. Very disruptive at night. Shame cos the location and staff are great. Stayed in Leonardo in Chester and it was brilliant, this stay not so much