Fantastic hotel for our big family group of 6

Rooms are really tired, stairwells terrible. However restaurant staff and food was excellent.

Fantastic room and terrific friendly service from all stafff Little tired in places but work being carried out to improve Very quirky and great value

We have stayed at the shakly numerous times and always been amazing. However this time not. The staff were brilliant. However our room was very cold and worn. The door struggled to shut . The bath leaked all over the floor . The tv kept freezing. No were ti plug the kettle in apart ftom putting it on the gloor for the socket.

Great hotel, comfortable with good food! Difficult to get to if you don’t know the city

The gentleman at the front desk was extrenely helpful - deserves payrise. The building itself was nice, but felt cheaply made and had costing corners cut. Our room was a double room. Bath took atleaste half an hour to fill - wasnt very hot either. Middle light makes an annoying buzzing sound. TV wouldnt work as it should - kept freezing every 2 minutes Double bed was just 2 singles put together - 1 mattress was higher than the other - couldn't sleep properly and was very uncomfortable. Room not very practicle - had to make hot drink with kettle on floor as there was no table/plug.

Great place for a central location stay to visit the city with friends.

Great room..although not quite as described! Room on different levels, not 3 doubles in one space. Lack of mirrors to get ready in for 5 people. Loved hotel though and nice suprise on room allocated. Very central - perfect licstion

My daughter and I stayed at the Shankly hotel one night and loved it. The room and bathroom were very spacious and comfortable. There was a tea kettle with plenty of coffee and tea. The staff were friendly and helpful and the hotel decor was beautiful. Loved seeing all the Shankley memorabilia!

Really well located hotel and staff very helpful throughout the stay.

On average the hotel is okay for the price for inner city central hotel. On arrival the downstairs facilities, lobby and bar are nice but overall the hotel is slight outdated. The corridor carpets are dirty and unwelcoming once in the room greeted with awful damp smell and the rooms was freezing…to the point we went out to buy air fresher. On review seems there was leak in the bedroom as carpet was wet. Room was huge and beds were comfy but needs a freshen up overall wouldn’t be in rush to return

Beautiful and luxurious hotel, friendly staff, very clean. Only negative comment is that there wasn’t a hook to hang my towel after my shower. Overall great experience.

Check in was supposed to be 3pm but we had to wait half an hour to check In because the cleaners were still cleaning the room. If it states 3pm check in then the room should be ready by that time. Also they were not clear with the room number. Just handed us keys and did not give us a card with the number of the room. We had to come back down to ask for the room Number.

We stayed here 5 times with no problems?? But on this stay there was a party above us which was very loud from 5 o’clock till 3:30am we had to phone reception twice to resolve this but they still had music on and very loud,, the staff wanted to move us at 1am ? We refused, we will never stay here again,,

The reception is lovely ;the accessibility room was in bad need of paint and the wardrobe had chunks of wood out of it. The floor had a dip in the middle and the shower was so dangerous as it had no surround or slip mats.the to is not even on a wall in front of you while in bed.the furniture is all chipped and scraped.the light would not work in the bathroom either.the door handles and window ledge are a disgrace.i would never stay here again.

Beautiful rooms with unique touches throughout. Kids absolutely loved it from the reception area through to the hot tubs in the rooms. Reception staff were so helpful and chatty. Great location too!

2 night stay for a special occasion..disappointed with the room we were allocated, a decent enough room but a bit shabby and not too clean hence we did not use the bath during our stay. For the price we paid we thought it could have been improved greatly i.e better bed linen, decor felt very dark and dingy ( and noisy people in the next room who came in very late and had music on at 6am the following morning!) needs to be addressed for the comfort of ALL paying guests. However, on the plus side, all the staff we encountered were very friendly and most obliging ( big thanks to Chris serving breakfast who couldn’t do enough for us ) This hotel is in a great position for walking distance to the railway station, the Cavern Quarter and Met Quarter it just needs to be smartened up in the guest rooms and I’m sure then that it will attract much more in the way of clientele.

Overall a very nice hotel with friendly staff. Although hotel was very tired and in need of refurbishment. Dining area leather seating was badly ripped and worn. Flooring in our room was very worn and some planks were loose proving dangerous. No room telephone to contact reception. Rooftop bar was not serving food as advertised. Aircon in room was not working as expected. Partime hours in carpark so cannot be entered in the evening.

Horrible experience, room not fit for purpose, stinking,dirt everywhere bathroom the worst,bath broke not surprising, TV didn't work, window sills filthy furniture broke headboard ripped,we lasted about 30minutes at this delapadated place,and when I went to ask to be moved room's blatantly and rudely refused,staff ignorant and rude,done nothing to try help situation, I asked for my money back as room wasn't fit for purpose, and they argonantly refused,flew over here as birthday present for my wife,£270 for this stay in that placel, and was left to wonder around Liverpool city centre looking another hotel,also guy on desk Kai think he was a guy jeered and cheered us off, please avoid this please don't be fooled by picture's, don't think it's been touched cleaned even in year's,also drinks menu was terrible as we waited on Room,my wife ended with nothing to drink after asking young girl behind bar for about 20 different drinks, even soft drinks,also my wife got bite's on her from that room,place is walking,so as i said previous don't be fooled by photos from when it must have been built, don't think a duster has even been put near it,since it was build, me and my wife aren't fussy but that place took it completely to another level, I'll be telling everyone I possibly can stay well clear, John mcmullan.

Its was an amazing experience Definitely back again with my girls x

Several messages to hotel to make sure 4 single beds were in place for 4 adults and they wasnt

Absolutely brilliant one of the best hotels I’ve stayed in

Excellent place for party of people

Very good hotel

Parking is a nightmare

You pay for what you get. Loud stag hen party groups, rooms with jacuzzis but no hot water, booming electro club music over the road. Great hotel to nurse a hangover, not for a quiet leisure stay. You have been warned!

Great location for food and bars. Walkable to center of city. Hotel staff is awesome, but hotel is a bit outdated. Would stay again however.

Lovely stay as always

Would definitely stay here again we loved it !!

Beautiful hotel. The staff were amazing and couldn’t have been more helpful. If you are lucky enough to stay while the sun is shining, definitely go and enjoy the roof top terrace. I would definitely stay again.

Room ok, kettle provided but no table near plugs to put it on as cable too short for floor use so bass to put it on a chair. Also no one available for inputting bags until room available so queue was there

I despise Liverpool FC with a passion, however staying at the Shankly was a fantastic experience. Great staff, slightly dated facilities (in places) truly fantastic food and a very warm welcome made it all in all a five star stay.