Very noisy due to proximity to clubs in the area. Spacious and clean. Bed was very old and uncomfortable - mattress needs to be replaced. Overall good experience.

There was a lot of shouting from the nearby food and drinks establishments while we were trying to sleep. The windows and walls were not noise-proof. I was tempted to shout back at the women in the street who were calling out their friend’s name in English. We arrived late for the check-in (after 1830 I think) and we had to pay 30 euros in cash. The place itself is full of historic charm and I think it is part of an authentic Florence experience.

Very very loud at night. Amazing location, comfortable beds, not enough bedding or pillows. Felt dirty and cold.

Thsi propertly is extremply dirty, we went and had showers at out friends hotel because we couldn't have shoer in ours due to mould everywhere. Dust in the room, probabily not vaccumed and mopped in a long time....practically I got there and started cleaning the room first. Do not recommend. The name if fullying people, this place has nothign to do with luxury

It was not a hotel but a aurb&b. Person only txt and we said the AC was not working. They said we will come tomorrow and look at it.

Elisa is amazing!!! She took great care of us!!!

What a beautiful location! The room was lovely and the AC was welcome. The beds were very comfortable! One thing: the shower needed unclogging!

Definitely not a “hotel.” Says there was air conditioning but there was not. No on staff help, phone number to staff didn’t work. Hard to communicate. Good for a long stay where you don’t want to be bothered. Very big room. Clean, safe, etc. but nothing special

Unfortunately this was the lowest point of our trip to Europe and given the price and the Luxury on the name, it was quite a surprise. Check-in hours are VERY tight and there's no staff so if you arrive early you have to store your luggage elsewhere. When entering the building there's one really DARK room (even at mid-day) where the light sensor does not kick in until you are almost in the middle of the darkness. After that, the room is really clean, comfortable and well taken care of... until the night comes. We where there on May, during the spring, so naturally I asked if we could use the A/C (their policy says its not available only on winter) but still they refused to let us use it. So the "Luxury" in the name is a deceit because we had to sleep with the tiny window open. The room was REALLY hot all night and a bar just down below had people screaming until 3am+ every night... all of which could have been solved just turning the already available A/C. To end our surprise, in the morning we noticed our room had been INVADED by huge mosquitoes (at least double the normal) as there's no window screen... and the following nights just got worse. The convenient location does not justify the overprice and how this place is managed at all. Avoid if you appreciate a good nights sleep.

Great place to stay.Check in a bit fussy but worth it.

Great place. I stayed there before and was happy to return

Great pleace to stay-super clean and walkable to anywhere. Because it is city center it is noisy outside-but that makes sense.

Great place in a historic palazzo. Beautiful room, nicely furnished, clean and spacious. Easy check-in. The location is fantastic, in the historical center, few minutes walk from Santa Croce. Very happy with our stay and will be back.

If you plan to enjoy the city at night this is a great place, with walking distance pubs and people out at night. It is a great location in the city overall. We were in the city for work and had troubles sleeping at night considering the screams and singing at 3am. Ear plugs were DEFINETLY not enough.

Yes, it is in the city centre, but it is not worth the cost. Firstly, the room was not cleaned to acceptable standards when I accessed the property: the floor had not been vacuumed or mopped, and surfaces were dusty. In addition, the bedding appeared dirty with lots of fluff on it. Furthermore, the mattress was slumping in the middle with no support given during the sleep. In addition, the other residents on floor 2 have been noisy and loud when returning to their rooms at nighttime by slamming doors and talking loudly. Lastly, the room was unbearably noisy at nighttime. At the point of booking, there was no mention on the website that I should have expected any night noises. However, the confirmation email from the reception confirmed to expect some 'night noise' as we are in the centre of Florence. Whilst this can be understandable, it fails to communicate or describe the extent of loud music, screaming, shouting, and loud vehicles throughout the night. I live in the city centre of a city, and I have not experienced anything like this. In addition, this additional email and information were provided after the booking was place, preventing me from cancelling. Furthermore, one would expect rooms to provide some shielding from outside noise, which the windows in the rooms did not provide. As a result, I did not sleep for 2 of the 3 nights. On day 1 of my stay, I had attempted to contact the reception via the number provided 3 times with no success.

Nice place and good location, but it has certain drawbacks. There is a finite window for check in and no in person check out and no luggage storage, the rooms are not connected to the check in so there’s additional walking and no elevator so if you have bags it’s inconvenient. Otherwise good for the price.

There was no milk for tea and coffee facilities and no toiletries other than soap and shower gel. Room was cleaned every day which was good. Noise in evening was terrible and every night we would find it difficult to sleep often being woken several times in the night by shouting and then early building work. Good central location.

Great location and spacious. Easily could sleep a family of 4.

Great location and good value.

Pros: close to the city centre, spacious rooms, very warm and professional staff Cos: No breakfast, no parking (parking is nearby and you have to pay around 25 euros per night)

Pretty casual place, but they went above and beyond for our honeymoon with balloons, bubbly and rose petals and candy and chocolate on our arrival. Georgia was so helpful and kind to us at check in. Very well centrally located to everything. Parking was pricey and getting there by car was scary!

It has been a really nice experience being in this hotel, it has such a really good situation and a pleasant service. As a negative point, the entrance did not live up to the rest of the hotel.

unfortunately this was the single worst "hotel" we've ever stayed at. From their rude check in lady (who made fun of my brother in Italian) to their unwillingness to check the absurd temperature in our room (it was 36 degrees inside) and their overall lack of care, i wouldn't stay here if they paid me. We are a fair couple but even we have our limits. We are a heavily traveling couple and have never experienced such lack of customer service in our lives. My pregnant wife asked for someone, ANYONE to come check the temperature in our room (we used our own travel sized thermostat and the one on their AC unit) both which read 34-36 degrees. They said the best they could do was to send someone around 10pm (it was 6pm at the time) to come and check the state. Then at around 9pm after calling them 5x they said someone had come to check it and it was perfectly fine, "this is not our problem anymore" and the receptionist on the phone Paulina HUNG UP ON US!! Oh ps, Wifi is non existent. We sat outside their locked office doors to try and rebook a hotel somewhere else in Florence without heat stroke. Thanks for nothing!

We loved this historic building, the large space with loft, and the fabulous location for seeing sites of Florence. We were right in heart of sites, near ponte vecchio. Great time just be prepared to walk up stairs for rooms in quaint old building-pack light or understand almost all of historic Europe involves lots of stairs and walking. We loved it! Parking is off site and typical of big city. No problem for us! Loved this!

It's an amazing place, strongly recommended, something that you haven't experienced at any other place!

Although the staff was friendly and overall location is not bad, we had few issues with our stay. First of all our rooms were facing the street right across a busy bar. Needless to say it was very noisy until late at night and couldn't sleep. Second, my wife and I got some sort of bites on our skin after our first night and also the second night. Since there were no other rooms available to move us management changed the bed sheets and supposedly the mattress (cannot confirm if they did as we were in Rome for the day). When we got back we checked our sheets and found blood stains on the pillow cases, bed sheets and blanket (still keep photos of all). Unfortunately this stay was the lowest point of our two week trip in Europe.

Everything as expected. Very private, spacious rooms.

Lovely room, big enough for the family (inc our 21 and 18 year old) on comfortable beds and sofa beds. Fantastic shower and very helpful staff.

Very helpful staff at the reception desk.

They need to invest in a person to help with bringing luggage upstairs even if there is an additional payment. Its beyond what any human being can physically tolerate to carry luggage at least 3 flights of stairs. Its not acceptable by any standard. Im not trying to compare to Canada or USA. Its just unacceptable to be physically exerted that way. The excuse was that we mentioned it on the website so that if you have a disability then this place is not for you. Thats so unacceptable. Nobody regardless of physical fitness should carry luggage 3 flights of stairs. Offer the service even if there is an additional payment.

Great location, very spacious room, extremely clean, nice bathroom and shower, very good value. Would recommend for sure. As a family of 4 we were very comfortable.

Everything was very good; only problem is that there is no elevator and there are three stairs to climb to reach the reception and rooms - not good for someone with knee problems or someone with a baby stroller