A great little gem close to the train station and famous Santa Maria Novello Pharmacy! Clean and comfortable rooms. Bed was soo comfortable!

A great little gem close to the train station and famous Santa Maria Novello Pharmacy! Clean and comfortable rooms. Bed was soo comfortable!

Our stay was a good experience, big trouble were room dimensions (much smaller than stated in the web site), it forced us to open and close our baggage many times, there was not enough room to have an open baggage and circulate in the room. Another problem: there was no space in the closet for the clothes.

Our stay was a good experience, big trouble were room dimensions (much smaller than stated in the web site), it forced us to open and close our baggage many times, there was not enough room to have an open baggage and circulate in the room. Another problem: there was no space in the closet for the clothes.

Up to Date designed rooms close to the train station and tourist locations friendly and efficient staff would recommend for business solo and couples

Up to Date designed rooms close to the train station and tourist locations friendly and efficient staff would recommend for business solo and couples

Terrible one night stay at this hotel in September. It is definitely not a 4 star, do not waste your money. Our AC did not work the entire night, we were basically in a hot box and got no sleep. We were up past midnight dealing with the front desk, trying to get a refund so we could book somewhere else but they said they weren't authorized because the hotel manager was away on vacation. I emailed the hotel manager the following week to express our disappointment with our stay and she responded by gaslighting me and telling me there was no problem and the AC had been fixed earlier that evening. So ridiculous.

Terrible one night stay at this hotel in September. It is definitely not a 4 star, do not waste your money. Our AC did not work the entire night, we were basically in a hot box and got no sleep. We were up past midnight dealing with the front desk, trying to get a refund so we could book somewhere else but they said they weren't authorized because the hotel manager was away on vacation. I emailed the hotel manager the following week to express our disappointment with our stay and she responded by gaslighting me and telling me there was no problem and the AC had been fixed earlier that evening. So ridiculous.

Amazing and caring staff at the front desk and in the dining area.

Amazing and caring staff at the front desk and in the dining area.

Easy walk from SMN station. Close to many restaurants and an easy walk to the river or central Florence. Fantastic staff at breakfast and also at reception. Clean spacious room with a large window. Only request would be for some English TV channels

Easy to get to from the airport and everyone was super nice.

We were very unhappy with our stay. Air conditioning was not working in any of the rooms and the staff on hand were incapable of providing proper assistance. We had a horrible night’s rest in the heat. We paid 4 star hotel prices for a 2 star stay.

We were very unhappy with our stay. Air conditioning was not working in any of the rooms and the staff on hand were incapable of providing proper assistance. We had a horrible night’s rest in the heat. We paid 4 star hotel prices for a 2 star stay.

Great at hotel! Very clean. Don’t do your laundry there they charge so much! There’s a cute laundry place literally right around the corner that was great and a fraction of the price the hotel was charging. We dropped off our laundry in the morning and could pick it up anytime before 5.

Nice room and nice staff smiling and helping

The staff members were very kind, friendly, and attentive!! Alessandro the best bartender ever. Matteo at reception was awesome!

Excellent location and hotel. Staff friendly, efficient and helpful! Convenient location next to the train station, tram and buses. Walkable sites. Rooms nice and clean. Breakfast buffet excellent with many options. Just be careful at night around train station. Otherwise highly recommended!

Excellent location and hotel. Staff friendly, efficient and helpful! Convenient location next to the train station, tram and buses. Walkable sites. Rooms nice and clean. Breakfast buffet excellent with many options. Just be careful at night around train station. Otherwise highly recommended!

Staff went above and beyond to handle all the requests you had. They all spoke to you every time they saw you. Location was brilliant as you could walk everywhere. Will most definitely stay here again

Staff went above and beyond to handle all the requests you had. They all spoke to you every time they saw you. Location was brilliant as you could walk everywhere. Will most definitely stay here again

A really convenient, modern and relaxed vibe to the hotel, a 15/20min walk to the Duomo and beyond to the Uffizi and Ponte Vecchio. Lots to see and do, walks, shopping, eating and drinking and the best gelato at Le Sorbetteria. The Joy hotel was clean accessible to everything you wanted to see as well as being 3 minutes from the train station, they offer you complimentary coffee, water and juices during the day on arrival as well as some sweet treats too. The rooms are modern well kept and bedrooms and beds tidied on a daily basis. Perfect

It was a great hotel. It was clean and well thought out.the only concern is the area outside the hotel, which has many smokers and just people waiting for the bus... but it's not the hotels fault at all. Otherwise, was amazing!

It was a great hotel. It was clean and well thought out.the only concern is the area outside the hotel, which has many smokers and just people waiting for the bus... but it's not the hotels fault at all. Otherwise, was amazing!

A really convenient, modern and relaxed vibe to the hotel, a 15/20min walk to the Duomo and beyond to the Uffizi and Ponte Vecchio. Lots to see and do, walks, shopping, eating and drinking and the best gelato at Le Sorbetteria. The Joy hotel was clean accessible to everything you wanted to see as well as being 3 minutes from the train station, they offer you complimentary coffee, water and juices during the day on arrival as well as some sweet treats too. The rooms are modern well kept and bedrooms and beds tidied on a daily basis. Perfect

I absolutely loved my stay at C-Hotels Joy. The staffs are very accommodating and ensured our stay was as pleasant as possible. Even tried to help us when we had questions about bus routes going out of Florence. We appreciate everything they’ve done for us during our stay. We liked that it’s conveniently by the train station, walking distance to shopping district, as well as restaurants.

I absolutely loved my stay at C-Hotels Joy. The staffs are very accommodating and ensured our stay was as pleasant as possible. Even tried to help us when we had questions about bus routes going out of Florence. We appreciate everything they’ve done for us during our stay. We liked that it’s conveniently by the train station, walking distance to shopping district, as well as restaurants.

Great staff.Good breakfest.

Great staff.Good breakfest.

Half block from Florence train station, super convenient! Staff are very friendly and helpful! The breakfast worths a five star rating! It offers a good variety of foods to choose from, and the decor and setting of breakfast lounge comfortable! Room is a bit small, but it is acceptable!

Half block from Florence train station, super convenient! Staff are very friendly and helpful! The breakfast worths a five star rating! It offers a good variety of foods to choose from, and the decor and setting of breakfast lounge comfortable! Room is a bit small, but it is acceptable!

Room was decent except the air conditioner doesn’t work that well. That’s to be expected across Europe however, our hotel in Rome, Venice, Amsterdam and Paris had great AC systems. Florence was one of the hotter destinations so not having good AC was hard. The area is in an ok area but you’ll notice not so great characters around as it’s near the train station. It is easy to get to popular destinations such as the duoma. Just be mindful of scammers. You will know who they are in the area.