I showed up for my reservation on September 27, 2024 and was told my room was canceled by hotel.com.hotel.com did not call to tell me that my room was canceled nor did the hotel call to tell me that my room was canceled. Even though I booked through Hotels.com, I fail as a business. I am your customer still at the end of the day and you all should have called to let me know that my reservation was canceled. Because now I will probably never use Hotels.com again, but then your facilities won’t come up in mind because you know I think you don’t care for your customers. But then the young lady and the manager was not friendly delivering the news like I was bugging them so you guys can brush up on your Customer Service skills as well. I will say that the facility was clean looked very nice. However, the Customer Service will probably not allow me to come to your facilities again.

I showed up for my reservation on September 27, 2024 and was told my room was canceled by hotel.com.hotel.com did not call to tell me that my room was canceled nor did the hotel call to tell me that my room was canceled. Even though I booked through Hotels.com, I fail as a business. I am your customer still at the end of the day and you all should have called to let me know that my reservation was canceled. Because now I will probably never use Hotels.com again, but then your facilities won’t come up in mind because you know I think you don’t care for your customers. But then the young lady and the manager was not friendly delivering the news like I was bugging them so you guys can brush up on your Customer Service skills as well. I will say that the facility was clean looked very nice. However, the Customer Service will probably not allow me to come to your facilities again.

The room was great but the light in bathroom 411 does not work

The room was great but the light in bathroom 411 does not work

Incredibly warm in the room. No extra pillows, breakfast was trash

Incredibly warm in the room. No extra pillows, breakfast was trash

Great place

Alisha was the best! Helpful, nice, Courteous.

Property itself was mostly good. One ice machine and it was broke breakfast not so good but cleanliness and staff was great

Nice and clean hotel

I loved my visit amazing service only thing I would like to see is better WiFi service my son couldn’t house his game on there internet like he does at every hotel we stay at but overall o loved it

Awesome rooms

Awesome rooms

The hotel not comfortable, very simple

The hotel not comfortable, very simple

Every year for the past 3 years I stay here when visiting my family. This is my bad experience. Upon arrival water pressure was very very low could barely wash hands, toilet was broken and kept breaking after every 3rd use figured out how to fix in the back. Management did fix it the first time immediately when reported. The hot tub was just as cold as the regular pool which is another reason I usually book here. Ice machine had no ice every time I tried to use it. The pool table had all broken pool sticks. Pancake maker kept breaking. Just overall wasn’t the usual great stay I’m used to experiencing. Hopefully next time will be better.

Every year for the past 3 years I stay here when visiting my family. This is my bad experience. Upon arrival water pressure was very very low could barely wash hands, toilet was broken and kept breaking after every 3rd use figured out how to fix in the back. Management did fix it the first time immediately when reported. The hot tub was just as cold as the regular pool which is another reason I usually book here. Ice machine had no ice every time I tried to use it. The pool table had all broken pool sticks. Pancake maker kept breaking. Just overall wasn’t the usual great stay I’m used to experiencing. Hopefully next time will be better.

If you like warm coffee and noise, this is your place. People using the walks as drums next to us. Loud tv playing. Told the manager but the noise continued. And warm coffee. At the very least have fresh hot coffee in the morning.

If you like warm coffee and noise, this is your place. People using the walks as drums next to us. Loud tv playing. Told the manager but the noise continued. And warm coffee. At the very least have fresh hot coffee in the morning.

Stayed here while visiting family and had an excellent stay! Bathroom had shampoo, conditioner, soap, hand soap, and lotion that all smelled wonderfully. I noticed the lobby bathrooms were even stocked with feminine products, which I’d never seen anywhere else. Breakfast had options of hot and cold food. Our first night was a little noisy because of guests and our room was close to the amenities, but every other night it was peaceful. Felt safe in the area and it’s conveniently located by the highway. I would stay here again!

Stayed here while visiting family and had an excellent stay! Bathroom had shampoo, conditioner, soap, hand soap, and lotion that all smelled wonderfully. I noticed the lobby bathrooms were even stocked with feminine products, which I’d never seen anywhere else. Breakfast had options of hot and cold food. Our first night was a little noisy because of guests and our room was close to the amenities, but every other night it was peaceful. Felt safe in the area and it’s conveniently located by the highway. I would stay here again!

The pool table and how nice the staff was

The pool table and how nice the staff was

Loved it

Loved it

Love the location and rooms are nice and clean property

Love the location and rooms are nice and clean property

I liked the Tru because it was quiet, dog friendly and convenient to reach where I needed to go!

I liked the Tru because it was quiet, dog friendly and convenient to reach where I needed to go!

I stayed at the Tru Hilton in Garland, TX which was excellent accommodations. I have not stayed at Richardson, TX.

I stayed at the Tru Hilton in Garland, TX which was excellent accommodations. I have not stayed at Richardson, TX.

It was a peaceful, quit stay, but they have one ice machine that was down for the whole stay and the whirlpool kept going in and out.