The hotel is in a good location, had a side view of the river, bed was comfortable. The parking is ridiculous, no where near enough spaces and no room was driven in to get out again, this should be pre booked only and this advised on booking this hotel.

The hotel is in a good location, had a side view of the river, bed was comfortable. The parking is ridiculous, no where near enough spaces and no room was driven in to get out again, this should be pre booked only and this advised on booking this hotel.

This is my 5th stay at this hotel and I’ve never had a bad experience….

This is my 5th stay at this hotel and I’ve never had a bad experience….

Amazing stay no problems at all, will 100% be returning in the near future!

Amazing stay no problems at all, will 100% be returning in the near future!

The bathroom was absolutely disgusting. The sink wouldn’t drain properly, leaving a murky pool of water filled with grime and backwash that just sat there, making the whole room reek. The towels were covered in mysterious stains, looking like they hadn’t been laundered in ages, and I honestly felt dirtier after touching them. The floors and walls were visibly grimy, and there was mold around the base of the toilet and shower tiles. It was clear that cleanliness was not a priority here, and I couldn’t believe the condition of the facilities.

The bathroom was absolutely disgusting. The sink wouldn’t drain properly, leaving a murky pool of water filled with grime and backwash that just sat there, making the whole room reek. The towels were covered in mysterious stains, looking like they hadn’t been laundered in ages, and I honestly felt dirtier after touching them. The floors and walls were visibly grimy, and there was mold around the base of the toilet and shower tiles. It was clear that cleanliness was not a priority here, and I couldn’t believe the condition of the facilities.

My only problem was with the breakfast, not enough options for the hot breakfast and £16 was extremely pricey for what was on offer

My only problem was with the breakfast, not enough options for the hot breakfast and £16 was extremely pricey for what was on offer

My stay started of fine but went down to dinner on first night and was told i couldnt eat in restraunt as they had a bus group staying said this wasnt acceptable as i was also a guest. I was then told member of staff made a mistake but 2 separate staff members said the same. Then on last night a gentleman asked for a table for 1 and was told he had to eat in bar as they had a bus party I told staff i heard this again excuses were made.

My stay started of fine but went down to dinner on first night and was told i couldnt eat in restraunt as they had a bus group staying said this wasnt acceptable as i was also a guest. I was then told member of staff made a mistake but 2 separate staff members said the same. Then on last night a gentleman asked for a table for 1 and was told he had to eat in bar as they had a bus party I told staff i heard this again excuses were made.

Lovely and clean. Nice room overlooking the river. Really comfy bed. Very handy for The Glasshouse and the city centre of Newcastle is just a short walk away over the Millenium Bridge. Food is pretty average but nice enough. Staff all very friendly and helpful. Parking is supposedly £8.50 per 24 hours but we were charged just £8.50 and we stayed for 2 days. Very pleasant. Would recommend.

Lovely and clean. Nice room overlooking the river. Really comfy bed. Very handy for The Glasshouse and the city centre of Newcastle is just a short walk away over the Millenium Bridge. Food is pretty average but nice enough. Staff all very friendly and helpful. Parking is supposedly £8.50 per 24 hours but we were charged just £8.50 and we stayed for 2 days. Very pleasant. Would recommend.

Well located but parking was terrible as had to pay high price next door to park. The other option was to park away from the hotel and walk back with overnight bags

Enjoyable comfortable stay as always, amazing reception staff.

Hotel easy to find, clean fresh looking staff all efficient and friendly. Rooms clean and have everything you need Hairdryer tea making flat screen tv Iron and board, good working showers, working free WiFi Parking £8.50 for 24hrs Bar area and restaurant nice and cosy, outside seating for nice days, Didn’t have breakfast but ate in restaurant at night, food was poor the only downside 4 of us had different choices but was very basic and uninspiring,

Hotel easy to find, clean fresh looking staff all efficient and friendly. Rooms clean and have everything you need Hairdryer tea making flat screen tv Iron and board, good working showers, working free WiFi Parking £8.50 for 24hrs Bar area and restaurant nice and cosy, outside seating for nice days, Didn’t have breakfast but ate in restaurant at night, food was poor the only downside 4 of us had different choices but was very basic and uninspiring,

It's not a four star hotel.

It's not a four star hotel.

Comfortable stay. Room moderna dn clean. Not too far from bars/restaurants. Drink prices quite expensive at the hotel. Hotel parking limited

I've been to this hotel a few times now but the last couple of times have been disappointing. This time I was put in an accessible room (I'm not disabled so didn't need one). When I questioned this at reception I was told there were no other rooms available. I checked in a little after 6.00 PM so I find it dificult to beleive the hotel was full at this point. Normally this wouldn't be an issue but I was staying for 3 days and didn't want to take up an accessible room should someone genuinely require it. Not only that but the room was bland and uninspiring. The bathroom was like a hospital bathroom and I'm pretty sure if I was disabled I would have been disappointed with the lack of decor. The TV picture also kept breaking up (happens a lot in hotels and is really anoying as they don't do anything even if you report it). Other than that the view from the room was good and the staff were generally freindly. The Bar and restaurant were short staffed though and there were often queues to get served. Parking is restricted and there are only very few spaces available. There is an alternative next door but this is expensive. Another alternative is available but I think this is a short walk away from the hotel. I don't think I'll be staying here the next time I visit Gateshead.

I've been to this hotel a few times now but the last couple of times have been disappointing. This time I was put in an accessible room (I'm not disabled so didn't need one). When I questioned this at reception I was told there were no other rooms available. I checked in a little after 6.00 PM so I find it dificult to beleive the hotel was full at this point. Normally this wouldn't be an issue but I was staying for 3 days and didn't want to take up an accessible room should someone genuinely require it. Not only that but the room was bland and uninspiring. The bathroom was like a hospital bathroom and I'm pretty sure if I was disabled I would have been disappointed with the lack of decor. The TV picture also kept breaking up (happens a lot in hotels and is really anoying as they don't do anything even if you report it). Other than that the view from the room was good and the staff were generally freindly. The Bar and restaurant were short staffed though and there were often queues to get served. Parking is restricted and there are only very few spaces available. There is an alternative next door but this is expensive. Another alternative is available but I think this is a short walk away from the hotel. I don't think I'll be staying here the next time I visit Gateshead.

Not worth the money for an exsective sweetwe checked in then checked staight back out we then booked a room in your sister hotel in newcastle for our 2 night stay and was fantastic

Not worth the money for an exsective sweetwe checked in then checked staight back out we then booked a room in your sister hotel in newcastle for our 2 night stay and was fantastic

A great location and extremely good value for money. It was as expected, great views and helpful staff

A great location and extremely good value for money. It was as expected, great views and helpful staff

My stay was amazing, the staff were friendly the place was clean from outside the hotel all the way to the rooms we stayed, nice view good privacy close to the town centre and the location of the hotel was just perfect. The staffs at the bar were nice and funny,

My stay was amazing, the staff were friendly the place was clean from outside the hotel all the way to the rooms we stayed, nice view good privacy close to the town centre and the location of the hotel was just perfect. The staffs at the bar were nice and funny,

very average not much choice for dinner

very average not much choice for dinner

Nice hotel with pleasant staff. Room was spacious and comfortable but looking a little dated and tired, needs a refresh. Stayed here before on the other side of the hotel and the rooms seemed much better. Very short staffed in the bar though.