I spent the first night only because of the cancellation policy. That was on 9/6/24, The hotel has yet to return the money paid for the other 10 nights. It has blamed Hotels.com, Expedia, the banks, their finance department and I guess it will be God next as to why the funds have not been refunded. This is disgraceful, disappointing and dishonest. Left a very bad taste in my mouth. Would never stay at any of their related properties either. I also witnessed the callousness of the staff towards a guest that fell and broke her hip on the property. She faced a grueling trip home to South Africa but was trying to address why they had her taken to a public hospital which misdiagnosed her fractured hip as a strain, She was ignored and dismissed. I thought it so cruel I could not sleep. This on top of the fact that my room overlooked a noisy street, the sofa had what appeared to be cigarette holes in it. In addition, to get to my room, I had to cross a courtyard while it rained and there was no protective covering. I could go on but you get the picture….

Good location nice hotel

Everything was great but the rooms are super small And not enough light in the rooms

We stayed at the Rixos in taksim square. Amazing service from all staff members. Great breakfast with really good options. The room service food was delicious. They are always so helpful and always going above and beyond. Fabulous location, everything was walking distance (taksim square & Galata towers). Taxi to get to other areas was easy too. Just make sure you don’t get conned by the taxi guys. Will return and always choose to stay here.

It’s good m, clean and vintage but was under my expectation, it is too small the bed was a bit hard not very soft, there is no pool, breakfast was good but limited

It’s good m, clean and vintage but was under my expectation, it is too small the bed was a bit hard not very soft, there is no pool, breakfast was good but limited

It’s look like are 3* hotel with Rixos logo. Very, very noisy. Scanty restaurant menu and the identical in garden, lobby and rooftop restaurant. Room need to refresh

It’s look like are 3* hotel with Rixos logo. Very, very noisy. Scanty restaurant menu and the identical in garden, lobby and rooftop restaurant. Room need to refresh

Convenient for shopping, right next to independent street. Small hotel, but neat and tidy. Somehow the breakfast is extremely expensive in the hotel, costs euro44 a person, not worth it while there is so much choices nearby.

Convenient for shopping, right next to independent street. Small hotel, but neat and tidy. Somehow the breakfast is extremely expensive in the hotel, costs euro44 a person, not worth it while there is so much choices nearby.

Gorgeous hotel with amazing stuff

Gorgeous hotel with amazing stuff

Accommodating -concierge Emre was great and very nice to help our needs

The front desk staff were excellent. I have stayed here and rebooked as I had a lovely pre-pandemic experience. Unfortunately, the housekeeping was very poor this time. They left our beds unmade several times and failed to turn up a couple of times. The curtain in the room fell and I asked persistently for three days to have this fixed, which was not done, resulting in us having to sleep with light glaring from outside. I will sadly not return.

The front desk staff were excellent. I have stayed here and rebooked as I had a lovely pre-pandemic experience. Unfortunately, the housekeeping was very poor this time. They left our beds unmade several times and failed to turn up a couple of times. The curtain in the room fell and I asked persistently for three days to have this fixed, which was not done, resulting in us having to sleep with light glaring from outside. I will sadly not return.

Accommodating -concierge Emre was great and very nice to help our needs

I booked a smoking room when I got there I was told only smoking room was a deluxe suite which I had to pay for it . Also I find the hotel very noisy until late in the night there was entertainment downstairs

I booked a smoking room when I got there I was told only smoking room was a deluxe suite which I had to pay for it . Also I find the hotel very noisy until late in the night there was entertainment downstairs

Incredible hotel with an even more incredible staff. Absolutely gorgeous.

Incredible hotel with an even more incredible staff. Absolutely gorgeous.

Beautiful

Beautiful

Our family, including two small kids, stayed at this hotel for nine days. Here are some pros and cons based on our experience: Cons: 1. Noise Issue: - There was a backyard in front of our family suite where the hotel held special programs, including live music, every night. Unfortunately, the very loud music continued until 1am or later, which was a big problem for us with small kids. Despite calling the front desk a few times, it seemed they didn't have the authority to change the program. 2. Room Card Issues: - The room cards frequently stopped working for no apparent reason, requiring daily trips to the front desk to fix the issue. 3. Parking: - The hotel does not have its own parking. If you rent a car, you'll need to park in a nearby public parking lot. Pros: 1. Staff: - All the staff are amazing, kind, and helpful. 2. Location: - The location is perfect, very close to İstiklal Street. 3. Breakfast: - Breakfast is served on the roof with a stunning view. The staff's service during breakfast is excellent and memorable. 4. Room Service: - The room service is outstanding. After a long day in Istanbul, coming back to a well-serviced room was very enjoyable. 5. Turkish Hamam: - The hotel offers a Turkish Hamam that is definitely worth trying. Overall, despite some inconveniences, we appreciated the hospitality and enjoyed our stay.

Our family, including two small kids, stayed at this hotel for nine days. Here are some pros and cons based on our experience: Cons: 1. Noise Issue: - There was a backyard in front of our family suite where the hotel held special programs, including live music, every night. Unfortunately, the very loud music continued until 1am or later, which was a big problem for us with small kids. Despite calling the front desk a few times, it seemed they didn't have the authority to change the program. 2. Room Card Issues: - The room cards frequently stopped working for no apparent reason, requiring daily trips to the front desk to fix the issue. 3. Parking: - The hotel does not have its own parking. If you rent a car, you'll need to park in a nearby public parking lot. Pros: 1. Staff: - All the staff are amazing, kind, and helpful. 2. Location: - The location is perfect, very close to İstiklal Street. 3. Breakfast: - Breakfast is served on the roof with a stunning view. The staff's service during breakfast is excellent and memorable. 4. Room Service: - The room service is outstanding. After a long day in Istanbul, coming back to a well-serviced room was very enjoyable. 5. Turkish Hamam: - The hotel offers a Turkish Hamam that is definitely worth trying. Overall, despite some inconveniences, we appreciated the hospitality and enjoyed our stay.

Excellent

Excellent

This is best hotel in Istanbul. Location is next to Taksim and Istiklal street. Great services, great atmosphere and amazing experience always

This is best hotel in Istanbul. Location is next to Taksim and Istiklal street. Great services, great atmosphere and amazing experience always

Service is terrible

Service is terrible

Wonderful stay. Warm welcome.

Wonderful stay. Warm welcome.