The receptionist was very friendly and helpful. and gave us a warm welcome. The et seemed a little short staffed, and U gad ti ask for my coffee ti be changed ad it was lukewarm due ti a faulty machine. The waiter was very obliging and they then made it by hand which was far better than by machine, The bedroom was clean and comfortable. My only criticism, and thus has happened before, is that the seals un the shower room need to be either cleaned or changed in a regular basis as they are mouldy and therefore not very hygienic. Pkease see picture. The other criticism is no shower cap or body lotion are included in the price if the room which was £220.00 for one nights stay

Absolutely amazing hotel, really nice room. Reception wasn't the most friendly and wasn't very helpful about parking. Otherwise would highly recommend. Service at Breakfast was first class and food was great.

Got an upgrade due to mobility issues, room was amazing and staff great

Gorgeous hotel. Really lovely. Room was gorgeous, very comfortable, lovely bathroom. Staff friendly and helpful.

Gorgeous hotel. Really lovely. Room was gorgeous, very comfortable, lovely bathroom. Staff friendly and helpful.

Really nice hotel. Great location

Room and breakfast fantastic but case lift not working. Unable to access outdoor space behind hotel - all closed off.

The hotel was great with lovely helpful and welcoming staff. Rooms were good. The location is ideal for visiting the town. We were disappointed that, although we booked half board, everything on the menu had either a supplement or additional charge for fries or other usual accompaniments. The menu was limited. We had shnitzel but had to pay £4.95 per portion for fries to accompany it as it only came with leaves etc. In addition to that, there was a service charge of £8.00. Therefore, a charge of £17 extra although we had already paid for half board. I can’t see anywhere on the booking where this was explained. This trip was a gift for our anniversary but the charges left a sour taste. However, I would stay here again but not use the bistro for our evening meal as there are cheaper and better places in town. Breakfast was fine.

The hotel was great with lovely helpful and welcoming staff. Rooms were good. The location is ideal for visiting the town. We were disappointed that, although we booked half board, everything on the menu had either a supplement or additional charge for fries or other usual accompaniments. The menu was limited. We had shnitzel but had to pay £4.95 per portion for fries to accompany it as it only came with leaves etc. In addition to that, there was a service charge of £8.00. Therefore, a charge of £17 extra although we had already paid for half board. I can’t see anywhere on the booking where this was explained. This trip was a gift for our anniversary but the charges left a sour taste. However, I would stay here again but not use the bistro for our evening meal as there are cheaper and better places in town. Breakfast was fine.

Great room

Great room

Good food and service. Great hotel chain we stay in them all over the UK. Paid for dinner bed breakfast but menu choice very limited and Suppliment cost for food we thought too expensive. Enjoyable stay. Would recommend

Good food and service. Great hotel chain we stay in them all over the UK. Paid for dinner bed breakfast but menu choice very limited and Suppliment cost for food we thought too expensive. Enjoyable stay. Would recommend

Convenient location In Montpelier. We had a super king deluxe and the room was lovely, spacious and comfortable. Only minor point is that it is a little dark and the full length mirror should be on a wall with a plug so anyone using hairdryer or straighteners don’t have to stretch lead across the doorway. The staff at reception, bar and restaurant were all really friendly, efficient and helpful. Breakfast was great, lots of choice and everything we had was good I would definitely stay again

Convenient location In Montpelier. We had a super king deluxe and the room was lovely, spacious and comfortable. Only minor point is that it is a little dark and the full length mirror should be on a wall with a plug so anyone using hairdryer or straighteners don’t have to stretch lead across the doorway. The staff at reception, bar and restaurant were all really friendly, efficient and helpful. Breakfast was great, lots of choice and everything we had was good I would definitely stay again

Well located but expensive. The “deluxe” room was not. Did not like having a bath in the same area as the bed - it should be in the bathroom - personally I would have preferred a sofa to relax on.

Well located but expensive. The “deluxe” room was not. Did not like having a bath in the same area as the bed - it should be in the bathroom - personally I would have preferred a sofa to relax on.

Beautiful hotel, excellent service, helpful staff.

Our 2nd time at this hotel and it didn’t disappoint. Great location, good rooms and service. Luxury feel.

Beautiful hotel, excellent service, helpful staff.

Our 2nd time at this hotel and it didn’t disappoint. Great location, good rooms and service. Luxury feel.

Beautiful hotel with an amazing team and service! The gentleman on reception was so helpful, he spent lots of times going through places to see and things to do in Cheltenham. A great first impression of the hotel!

Beautiful hotel with an amazing team and service! The gentleman on reception was so helpful, he spent lots of times going through places to see and things to do in Cheltenham. A great first impression of the hotel!

The hotel overall was very good, and staff were generally very helpful. Although scope for little improvements. We took a late breakfast for practical reasons and whilst we were down for around 9:30, approaching 10, things were being cleared away and coffee saucers for eg not replenished. The room was spotless and as per photos. Bathroom was exceptional. But the garden and seating area didn’t look at all cared for and the tables were not cleaned for the duration of our visit.

The hotel overall was very good, and staff were generally very helpful. Although scope for little improvements. We took a late breakfast for practical reasons and whilst we were down for around 9:30, approaching 10, things were being cleared away and coffee saucers for eg not replenished. The room was spotless and as per photos. Bathroom was exceptional. But the garden and seating area didn’t look at all cared for and the tables were not cleaned for the duration of our visit.

My wife and I stayed two nights in the De Trafford suite celebrating our wedding anniversary. Ben in reception was very warm and helpful, gave us a complimentary drink, a map and explained the local area. The room was exceptional, very clean and airy with a huge and very comfortable bed. The air conditioning was much appreciated as the weather was very hot. The cooked breakfast was excellent although the continental range was somewhat limited, but this was fine as what was available was very good quality. George in the restaurant was incredibly polite and efficient and always had a sunny smile for the guests. The hotel is in a very quiet and attractive area while still only being a 10 minute walk from town.

My wife and I stayed two nights in the De Trafford suite celebrating our wedding anniversary. Ben in reception was very warm and helpful, gave us a complimentary drink, a map and explained the local area. The room was exceptional, very clean and airy with a huge and very comfortable bed. The air conditioning was much appreciated as the weather was very hot. The cooked breakfast was excellent although the continental range was somewhat limited, but this was fine as what was available was very good quality. George in the restaurant was incredibly polite and efficient and always had a sunny smile for the guests. The hotel is in a very quiet and attractive area while still only being a 10 minute walk from town.

Great location, superb breakfast

The decor in this hotel is traditional and very tasteful. The room was a good size. The odd things is that there is a bathtub in the bedroom, in front of the window. Why I don't know as there is a very good sized shower area in the bathroom. There was an expresso machine, and a kettle for tea/coffee, and biscuits and chocolate. Very nice. I only wish the lighting was better, in the bathroom and by a mirror (for applying makeup). Also I wish there had been a sheet --the duvet is nice but in summer it was too much, but there was no light coverlet or sheet. There were many electrical outlets which was much appreciated.

The decor in this hotel is traditional and very tasteful. The room was a good size. The odd things is that there is a bathtub in the bedroom, in front of the window. Why I don't know as there is a very good sized shower area in the bathroom. There was an expresso machine, and a kettle for tea/coffee, and biscuits and chocolate. Very nice. I only wish the lighting was better, in the bathroom and by a mirror (for applying makeup). Also I wish there had been a sheet --the duvet is nice but in summer it was too much, but there was no light coverlet or sheet. There were many electrical outlets which was much appreciated.

We received excellent service from the staff and enjoyed a lovely stay in a beautiful suite. We would definitely come back to stay at this hotel again next time we visit the area.

We received excellent service from the staff and enjoyed a lovely stay in a beautiful suite. We would definitely come back to stay at this hotel again next time we visit the area.