Nice property. Amazing surrounding and environment. Friendly staff good at English. Easy accessibility from main train station.

Nice property. Amazing surrounding and environment. Friendly staff good at English. Easy accessibility from main train station.

Beautiful property, wonderful public onsen, and excellent restaurant. Very peaceful location. While I loved my room (which was high up and overlooked the forest), it involved climbing some very steep stairs. Travelers with mobility issues should be careful about which rooms they reserve. I stayed two nights and wish that I had stayed three.

Beautiful property, wonderful public onsen, and excellent restaurant. Very peaceful location. While I loved my room (which was high up and overlooked the forest), it involved climbing some very steep stairs. Travelers with mobility issues should be careful about which rooms they reserve. I stayed two nights and wish that I had stayed three.

Very peaceful and beautiful. However, lots of steep stairs and some concern for elderly travelers and overall safety.

Very peaceful and beautiful. However, lots of steep stairs and some concern for elderly travelers and overall safety.

Couldn’t ask for more. Gorgeous setting, huge verdant garden, big elegant rooms, amazing facilities including two onsens. Just magnificent. Perfect.

Couldn’t ask for more. Gorgeous setting, huge verdant garden, big elegant rooms, amazing facilities including two onsens. Just magnificent. Perfect.

The staff were very helpful and pleasant to talk to. The place is steeped in culture and has a long history.

The staff were very helpful and pleasant to talk to. The place is steeped in culture and has a long history.

I thought it’s not really friendly for the disabled people and old people,as me I boken my leg ,and then my booking is in the third floor. But the staff told me it’s the second floor. But actually it’s should be the third floor. And didn’t help me to change to the first floor. And as I look around it’s not full actually. But the stuff didn’t help me to change to the first floor.so I didn’t had to walk around the resort area. And didn’t go to use those onsen,because of I need to upstairs and downstairs. It’s really hard for me to do. But the stuff is really helpful and nice to us. And at the last day I can walk a little.then I found out the lounge is free for the Guest have some local snacks and coffee and juice,but one of my suggestions is should be serve the fresh Mike to the guest as well. Because not everyone like to drink black coffee and not everyone like to use the Mama coffe creamer!and in this morning they have some famous cake in Japan serve for the Guest. Not bad,but it’s really too sweet for us.

I thought it’s not really friendly for the disabled people and old people,as me I boken my leg ,and then my booking is in the third floor. But the staff told me it’s the second floor. But actually it’s should be the third floor. And didn’t help me to change to the first floor. And as I look around it’s not full actually. But the stuff didn’t help me to change to the first floor.so I didn’t had to walk around the resort area. And didn’t go to use those onsen,because of I need to upstairs and downstairs. It’s really hard for me to do. But the stuff is really helpful and nice to us. And at the last day I can walk a little.then I found out the lounge is free for the Guest have some local snacks and coffee and juice,but one of my suggestions is should be serve the fresh Mike to the guest as well. Because not everyone like to drink black coffee and not everyone like to use the Mama coffe creamer!and in this morning they have some famous cake in Japan serve for the Guest. Not bad,but it’s really too sweet for us.

The parking area is a bit far from the place we stayed, requiring us to take a shuttle bus. If we return to the hotel late at night, we will have to walk back on foot, which is quite inconvenient.

The parking area is a bit far from the place we stayed, requiring us to take a shuttle bus. If we return to the hotel late at night, we will have to walk back on foot, which is quite inconvenient.

Super nice for leisure

Super nice for leisure

It’s just purely amazing. Book a stay here, you won’t regret.

It’s just purely amazing. Book a stay here, you won’t regret.

We are over 85 year old couples and they assigned our room in third floor. Unfortunately no elevator. So we asked first floor instead but were asked for extra charge for over ¥52700 We finally took second floor without extra charge. We are disappointed that one of the best hotel around the world without elevators

We are over 85 year old couples and they assigned our room in third floor. Unfortunately no elevator. So we asked first floor instead but were asked for extra charge for over ¥52700 We finally took second floor without extra charge. We are disappointed that one of the best hotel around the world without elevators

Stunning views and excellent hospitality

Stunning views and excellent hospitality

Beautiful resort. So pretty during Autumn season. Come here to enjoy the scenery and slow things down. We really enjoyed the breakfast and onsen facility here. Love their afternoon tea and sake bar!

Beautiful resort. So pretty during Autumn season. Come here to enjoy the scenery and slow things down. We really enjoyed the breakfast and onsen facility here. Love their afternoon tea and sake bar!

There are too many steps and stairs and no elevator the hotel is not suitable for handcapped person and seniors.

There are too many steps and stairs and no elevator the hotel is not suitable for handcapped person and seniors.

It'll be better if this property is more accessible from JR station. No one wants to wait in the cold wind for 20mins to wait for a bus or taxi.

It'll be better if this property is more accessible from JR station. No one wants to wait in the cold wind for 20mins to wait for a bus or taxi.

Decent and elegant.

Decent and elegant.

Everything was good but we couldn’t get a spot at the restaurant in the hotel.

Everything was good but we couldn’t get a spot at the restaurant in the hotel.