Service was friendly and they really just made every effort you could ask for. Rooftop is a beautiful view and very relaxing. Spa was pretty good. Turkish bath was super fun as a couple. Massages were could but tables were cool I’d like them heated.

Service was friendly and they really just made every effort you could ask for. Rooftop is a beautiful view and very relaxing. Spa was pretty good. Turkish bath was super fun as a couple. Massages were could but tables were cool I’d like them heated.

Beautiful hotel with great service

Beautiful hotel with great service

Beautiful hotel in great area

Beautiful hotel in great area

Wonderful hotel in a great location that is walking distance to many shops, restaurants, tourist attractions. The staff is super helpful and friendly. I highly recommend this hotel. We will be back!

Wonderful hotel in a great location that is walking distance to many shops, restaurants, tourist attractions. The staff is super helpful and friendly. I highly recommend this hotel. We will be back!

Everything

Everything

Nice hotel and walking distance to sights and near transportation to get to other areas of Istanbul.

We liked this hotel so much, that we booked our 2nd stay to return. Here are the positives, central location with easy access to public transportation and Istanbul's main attractions, clean, great amenities, SPA, gym, rooftop bar and restaurant (excellent). They paid every attention to the details and even the hotel scent was carefully planned. Breakfast was a treat but the best was the STAFF. They were always present and willing to assist, we never had to ask twice for anything. Oh and the antique elevator! Our daughter was so thrilled by this, although it could only fit 2 persons. We would highly recommend this hotel for your stay in Istanbul. Negatives- Maybe the neighborhood several blocks to the east is a little rough, but that is beyond their control. All in all a good find, and we will be back...

We liked this hotel so much, that we booked our 2nd stay to return. Here are the positives, central location with easy access to public transportation and Istanbul's main attractions, clean, great amenities, SPA, gym, rooftop bar and restaurant (excellent). They paid every attention to the details and even the hotel scent was carefully planned. Breakfast was a treat but the best was the STAFF. They were always present and willing to assist, we never had to ask twice for anything. Oh and the antique elevator! Our daughter was so thrilled by this, although it could only fit 2 persons. We would highly recommend this hotel for your stay in Istanbul. Negatives- Maybe the neighborhood several blocks to the east is a little rough, but that is beyond their control. All in all a good find, and we will be back...

This hotel is perfectly located, close to the Galata bridge for visiting the old Istanbul and also close to Galata tower. The hotel is very clean, quiet and the staff is very friendly and supportive. We had a wonderful stay and would book it again.

This hotel is perfectly located, close to the Galata bridge for visiting the old Istanbul and also close to Galata tower. The hotel is very clean, quiet and the staff is very friendly and supportive. We had a wonderful stay and would book it again.

Amazing building, excellent dining and super location!

Amazing building, excellent dining and super location!

The Bank Hotel in Istanbul is a stunning property housed in an old bank, featuring exquisite marble details. Although the location has its pros and cons—it's convenient for tram users with the Karaköy station nearby, but taxi or Uber users may face long waits due to the hotel's placement on a busy, narrow street. The hotel's potential is somewhat undermined by the reception experience. The small reception area is often manned by only one or two staff members who are overwhelmed with tasks, from attending to guests to managing access to the popular rooftop bar. This results in a reception that often feels rushed and stressed, impacting the overall guest experience. A particular inconvenience occurred during our checkout day concerning breakfast service. We were informed breakfast started at 7 AM, not 6:30 AM as we had thought. Despite the food being visibly ready and our early flight, the waiting staff, adhering strictly to management's rules, refused to serve us earlier. This rigid adherence to rules without consideration for guest circumstances was disappointing. Furthermore, interactions at the rooftop bar and with the breakfast staff were mixed. Staff frequently removed menus prematurely and there was confusion over our eligibility for breakfast, indicating a lack of communication and attention to detail expected in a 5-star boutique hotel. Despite its beauty and prime location, The Hotel could improve its service to truly meet the standards of a 5 star boutique hotel.

The Bank Hotel in Istanbul is a stunning property housed in an old bank, featuring exquisite marble details. Although the location has its pros and cons—it's convenient for tram users with the Karaköy station nearby, but taxi or Uber users may face long waits due to the hotel's placement on a busy, narrow street. The hotel's potential is somewhat undermined by the reception experience. The small reception area is often manned by only one or two staff members who are overwhelmed with tasks, from attending to guests to managing access to the popular rooftop bar. This results in a reception that often feels rushed and stressed, impacting the overall guest experience. A particular inconvenience occurred during our checkout day concerning breakfast service. We were informed breakfast started at 7 AM, not 6:30 AM as we had thought. Despite the food being visibly ready and our early flight, the waiting staff, adhering strictly to management's rules, refused to serve us earlier. This rigid adherence to rules without consideration for guest circumstances was disappointing. Furthermore, interactions at the rooftop bar and with the breakfast staff were mixed. Staff frequently removed menus prematurely and there was confusion over our eligibility for breakfast, indicating a lack of communication and attention to detail expected in a 5-star boutique hotel. Despite its beauty and prime location, The Hotel could improve its service to truly meet the standards of a 5 star boutique hotel.

Very nice property and staff. Rooms clean and facilities in great condition. Well situated to see most of Istanbul’s great sites. Highly recommend

Very nice property and staff. Rooms clean and facilities in great condition. Well situated to see most of Istanbul’s great sites. Highly recommend

Very helpful staff…very kind. would come back. Thank you all.

Very helpful staff…very kind. would come back. Thank you all.

Great place to stay. Staff was very friendly and helpful. Great location with easy access to transportation and historical places.

Great place to stay. Staff was very friendly and helpful. Great location with easy access to transportation and historical places.

They are the best ever in Istanbul, welcoming team and excellent service. Helpful and would go to the moon just to make us happy Thanks Bank hotel team 🙏🙏

They are the best ever in Istanbul, welcoming team and excellent service. Helpful and would go to the moon just to make us happy Thanks Bank hotel team 🙏🙏

Excellent

Excellent

This is an outstanding property! It’s in a great part of Istanbul for exploring, the roof top bar is brilliant, but the best thing is the staff who are incredibly welcoming and really made our visit special!

This is an outstanding property! It’s in a great part of Istanbul for exploring, the roof top bar is brilliant, but the best thing is the staff who are incredibly welcoming and really made our visit special!

When I arrived I hated the small, ground floor, windowless room I was given but I complained and was given a nore spacious room the room was more than adequate for my needs. Front desk staff very helpful. It would have been nice to be able to take your own coffee and juice at breakfast but had to get your food and eat hslf of it before someone briught beverages. The room itself was nice.