The room we were allocated on level 12 had seen better days. Firstly, the card access door lock had major issues were the alarm kept going off at the slightest misalignment of the door latch and catch. I've had to slam the door close to deactivate the alarm and this would definitely not go down well for the other guests on the same level. Secondly, the basin wasn't draining fast enough and this caused ponding in the basin. The toilet flushing at times wasn't strong and we've had to flush several times to clear the sewage. Finally, the shower head holder was no longer secured to the wall as the screw plugs were loose. I've left a note about the faults in the room and I'm hoping the room service attendants would pick them up and report to the management. Otherwise, the hotel location is great in USJ as it is close to Main Place shopping centre. There are also an array of food / convenience stores and two pharmacies across the hotel. Staff are friendly and obliging when we requested to change our rooms.

The room we were allocated on level 12 had seen better days. Firstly, the card access door lock had major issues were the alarm kept going off at the slightest misalignment of the door latch and catch. I've had to slam the door close to deactivate the alarm and this would definitely not go down well for the other guests on the same level. Secondly, the basin wasn't draining fast enough and this caused ponding in the basin. The toilet flushing at times wasn't strong and we've had to flush several times to clear the sewage. Finally, the shower head holder was no longer secured to the wall as the screw plugs were loose. I've left a note about the faults in the room and I'm hoping the room service attendants would pick them up and report to the management. Otherwise, the hotel location is great in USJ as it is close to Main Place shopping centre. There are also an array of food / convenience stores and two pharmacies across the hotel. Staff are friendly and obliging when we requested to change our rooms.

Very bad service Front office may mistaken that the room been paid which I haven’t (though I had told them and paid it) Bed and pillow stains F&B teams are terrible - not friendly nor not working The teams all group in the kitchen. Whereas when asked to change the milk (finished), not even done The roof - not clean at all and No buffet but a lousy nasi lemak which seem to be microwave serve.

Very bad service Front office may mistaken that the room been paid which I haven’t (though I had told them and paid it) Bed and pillow stains F&B teams are terrible - not friendly nor not working The teams all group in the kitchen. Whereas when asked to change the milk (finished), not even done The roof - not clean at all and No buffet but a lousy nasi lemak which seem to be microwave serve.

Good service

Good service

A repeated stay requested by traveller. Nothing to add on.

A repeated stay requested by traveller. Nothing to add on.

Nothing more to comment. A repeated trip requested by traveller.

Nothing more to comment. A repeated trip requested by traveller.

Nothing particular however just met our basic needs.

The staff are very friendly and helpful

The staff are very friendly and helpful

Nothing particular however just met our basic needs.

It's a repeated stay in this hotel. Nothing much to add on.

It's a repeated stay in this hotel. Nothing much to add on.

Perhaps hotel management can consider to put a bigger closet inside the hotel room. The current one is too small, definitely not for guests who come with family.

Perhaps hotel management can consider to put a bigger closet inside the hotel room. The current one is too small, definitely not for guests who come with family.

It's a repeated stay requested by our colleague. Worth the value of stay.

It's a repeated stay requested by our colleague. Worth the value of stay.

Quiet and good hotel. Not very convenient for moving around but fine for business travel.

Quiet and good hotel. Not very convenient for moving around but fine for business travel.

I’m happy with the service and they never failed to fulfill my request as always.

I’m happy with the service and they never failed to fulfill my request as always.

It was fine

It was fine

Stayed 3 nights, good location. got nice view restaurants and drinking venue at the skypark. looking forward for next family trip to KL.

Stayed 3 nights, good location. got nice view restaurants and drinking venue at the skypark. looking forward for next family trip to KL.

Dim in room, dirty floor with long hair from previous guest, water heater problem.

Dim in room, dirty floor with long hair from previous guest, water heater problem.

it was so bad, the shower holder is broken, the blanket has a bundle of long black hair, the pillow is smelly and yellowish. i will ever go back to this hotel.

it was so bad, the shower holder is broken, the blanket has a bundle of long black hair, the pillow is smelly and yellowish. i will ever go back to this hotel.