Location and comfort

Location. Restaurant. View. Decor.

N/A

spacious and clean

limit TV channel and no air-con at night

Pleasant staff, amazing view, clean

The room was picture perfect, exactly like the photos with beautiful decorating and everything you could need. We had a stunning view of the glaciers and all the furniture was so comfortable. The location is quite literally unbeatable by about 100 miles - there is nothing else in the vicinity! You'd have to drive over an hour in either direction to reach something else. The hotel also had the tastiest water I've ever drank due to the glaciers, and an amazing tea selection.

We had to call three different numbers to find the guest parking lot - the ones on booking.com didn't work. It was also difficult late at night when we checked in due to the lack of lighting and signage in the lot. There was a bit of an issue with payment/incorrect charges as well, but this was resolved so easily! The staff member from Bratislava, Slovakia was really kind and knowledgeable.

When we booked, we knew that the hotel is located at the foot of the Glacier, but nothing could have prepared us for the actual view, which is absolutely stunning. It did help a lot that we arrived on a sunny day. Staying here puts you at the perfect spot for an excursion up the glacier and the Skywalk. Rooms are modern with a nice layout, beds are soft and comfortable, other room amenities are on par.

The public washroom for the hotel is located on the 2nd floor of the Visitor Center, not in the hotel.

Unique location and fabulous lobby

Hard to know how to enter/exit at night, no lights on stairs. Also, when we entered our new room it was occupied by someone else. The staff gave us another room but we had to wait. It would have expected them to offer free breakfast or at least a free drink for that inconvenience

The big and cosy room has everything that we need. The room is very modern and rustic at the same time, bed and pillows are very comfortable. The room comes with yoga mats, first lodge we came across with yoga mats. Location of the lodge is right across Athabasca Glacier, within 30 mins walk. Jasper downtown is 2 hours drive away but the Icefield Parkway is never a boring drive. Everytime we enter the lobby, we are blown away by the exceptional view at the lobby facing the glacier. There are free flow of coffee and hot/cold water at the lobby and we can sit at the lobby and chill as long as we want. There is bell personnel who helped us with our luggage all the way to the room as we checked in, exceptional services.

Lack of lighting at the carpark entrance, we missed the entrance on the way back from Jasper town at night.