comfortable bed, good position, friendly staff, 24-hour coffee, breakfast

The room was nice

Everything about guest relations. We booked the hotel in the morning as we changed our flight from Boston last minute to beat a storm. I got a confirmation from the booking site saying we were all set. At 2am standing in line for a rental car I got an alert on my phone that the booking was cancelled. I called the hotel and had a terrible experience sorting it out. The woman at the front desk was trying to rush me off the phone. She was very dismissive telling me that my card had been declined. I don’t know if she was looking at the wrong booking, but she told me my MasterCard had been declined. I don’t have a Mastercard and used a Visa to book. But she has no record of that and pretty much just said “oh well, that’s too bad”. The whole thing was an extremely frustrating experience after a long day. We weren’t able to get to the hotel from the airport until 4am and we called to ask for an hour late checkout. We were told they couldn’t grant anymore late checkouts, which is completely understandable, but the woman came across really rude which was off-putting. We were hurrying to get out by 11 and at 11:08 got a call telling us to get out. I work in customer relations and I would be fired if I ever dealt with a client this way. The room was very nice but you could not pay me enough to stay at this hotel chain again. Shameful and disappointing.

convenience

n/a

Satisfactory

Pool should have been heated; TV channels ABC, NBC and CBS should have been available; top sheet should have been longer.

it was fairly new property

the noise on the street

Well , when the breakfast person (who speaks NO English. I tried ) and in charge watches you like a hawk, it's a bit uncomfortable, I had 2 teenage boy and a husband. They eat, hence the reason we book a place with breakfas.. Sorry I made 6 waffles.

The guy who workes at night. I think Bal is his name, best employee at the location.

The room was perfect

Pillow options. I like how some locations have a firm or soft option for pillows. This hotel only had soft.

Clean and friendly staff

clean

no issues