The strategic position and view with an athmosphere of the '50s.

Unexpected cost: the breakfast very simple and stadard have been charged for 35 $.

Hotel dinner was great

Bathroom was small and lacked counter space. Our room only had hot water and it was scalding hot. Hotel needs upgrades. Would not stay here again.

Beautiful art deco gem

Even though our reservation CLEARLY stated that breakfast was included had to spend 1 hour talking to 3 hotel employees showing them my reservation to finally get a breakfast voucher. Finally got the breakfast buffet and had to wait 45 minutes for the eggs and waffles. There are no coffee maker in the room or cups. But the absolute worse is the parking next to the garage is not owned by them. When departing, there is very little signage and you have to walk through an underground maze. Finally, gave up and walked street level into the garage but no pedestrian entrance. Called customer service to open the door ( it was noon) and no one answered. Finally a car came and I tried to walk in and the parking garage arm came down and almost knocked me unconscious. The Netherland Plaza was recently sold to new owners and it s now very poorly managed. Too bad, because it is an art deco gem. Oh, and my room was $300 a night so not inexpensive.

The open feeling each common area presented as well as or room size. The 1931 decor was very nice.

There is a need to update the room’s window blinds or curtains to match and function.

We did not eat breakfast as the options for breakfast came at to high of cost considering we are light eaters in the morning. The Lunch was very good and reasonably priced. We were there for three days. We had little TP and Kleenex and ran out immediately. I don’t expect bed making but towels should have been restocked each day. We ran out of those too. The beds were wonderfully comfortable as well as pillows. The junior suite was spacious and decorated well.

See above

Close to the venue we had tickets for.

The staff is not trained on the systems they use for reservations. The items on the menus in the rooms were not available in the actual restaurant. There was no hot water. When asked staff where something was he said, “I don’t know” because it was an inconvenience. When told about hot water issue, they said they knew but didn’t inform anyone, pushed the situation off on the third party reservation host, instead of taking responsibility.

Location was great

Dinner in 1931 was not good service was slow had to send my steak back twice

A grand hotel