The Spa is great.

The Spa was super-busy on Sunday - as a result all of the clothing hooks in the spa were full of the guests identical white spa dressing gowns. Having completed my spa session, I returned to my hook to find that a guest had absent-mindedly walked off with my gown - easy to do as there are so many of them there… but my glasses were in the pocket of the gown… I spent the next few hours wondering how I would drive home without my specs, and thinking how I would navigate the next 2-3 weeks without them while I order a new pair. I did ultimately get the glasses back 4 hours later - a guest handed them in (clearly she had taken my gown in error). The team were very helpful for which I am very grateful, but when my glasses were finally returned, I was in the Spa, and I asked the reception team to hold on to them until I had completed my spa session (for fear that they would disappear again) - I think they thought I was a bit mad… lucky I did, because my prediction was correct - my robe was taken a second time by another guest! They need to work out a system whereby guests don’t hang all the white gowns together. I spoke to another guest who confessed that she had put a gown on after her spa session and had found 2 mobile phones in the pocket - they weren’t hers, so she returned it… this must happen all the time.

The food, in the evening, was very good. The breakfast was ok. The spa treatments, spa area and spa staff were good. The wellness extension restaurant was light and bright and had lovely staff.

It’s soulless and lacking any style or finesse. The original building is depressingly ugly, the entrance is badly signed & hard to get into (door wasn’t working) and once inside it’s poorly furnished (uncomfortable seating etc) and some of the bar staff are miserable although in fairness I would be too working in there.

Fabuloushotel, unfortuanetly only stayed the one night. Ordered room service for dinner, it arrived timely and hot. Breakfast was delicious with a good choice on the menu

Spectacular, wonderful building

All good

Spa was wonderful, room was beautiful and very comfortable and well stocked with toiletries etc

Loved the ambience of the hotel and grounds

Nothing

Lovely spa

Hotel cleaning service wasn’t reliable, had to chase twice for this to happen. They cleaned and never replaced towels which was disappointing considering cost of the stay. Dogs are allowed but at a considerable additional fee, this isn’t clearly communicated by Booking.com

Sehr schönes Zimmer, modern, toll gestaltet. Zimmer lag in dem neuen Anbau. Auch der Wellnessbereich ist schön. Nettes Personal.

Der Wellnessbereich ist eher laut - man muss sich immer in eine Liste eintragen, wenn man rein möchte. Preis/Leistung des Frühstücks war max ok (a la Carte). Zimmer wurde bei uns nicht gemacht (wir waren 2 Nächte).